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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
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Moben Kitchens


Jackie T
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Hi all...I'm a newbie on here and also at my wits end. I've been totally stupid and feel like kicking myself...here's the story so far...Last week I asked for someone to call round and give me a free quotation for a new moben kitchen, the guy called the next day(Sunday) and designed my kitchen then quoted me for £5,570. I stupidly agreed to this without doing any kind of search grrrrrr...he then asked for a 25% deposit which I gave him in a form of a cheque £1,400. I've been online and the reviews for these kitchens are awful, how I wish I would of done some research earlier but hey ho..I didn't. I've now been onto the consumer direct help page and it's stating that because I 'invited' this guy into my home I don't have and legal rights and can't cancel! I've checked and double checked the order form which I signed on Sunday and moben don't offer any kind of 'cooling off' period. I'm at my wits end, what would happen if I just cancelled the cheque today and wrote to explain that I couldn't get the finance from my bank? Would they be able to take any legal action? HELP!

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I suspect you're "up a bit of the proverbial gum-tree" with this.....although I'm very willing and happy to be proved wrong.

 

Stopping the cheque at your bank is something I wouldn't reccomend, as is saying that you couldn't get finance from them either (unless this is true!). I believe I'm correct in saying that, as a last resort, the kitchen company could sue for "loss of profit" in this case. Again, I'm happy to be proved wrong!

 

It would be interesting to know what the contract/order form you signed says about cancellation.

 

I assume from what you say that the kitchen contract doesn't include any form of finance provided by them (or by a finance company of their choice), maybe even as a separate document? If this is the case, then you should have "cooling off period" rights under the CCA.

 

Jimbo44

Jimbo 44 - always happy to help, but always willing to learn from being corrected too!!! Whilst any advice given may be based upon personal experience, please always be sure you seek guidance from a professional in the particular field.

 

Never be afraid to try something new. Remember that a lone amateur built the Ark, but a large group of professionals built the Titanic.

 

A 'click' on the scales is always appreciated if I have helped. Many Thanks!

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Nothing at all about any cancellation on the order form I signed accept in paragraph 5 where it states : The company will arrange for a technical surveyor to visit the customer's premises for the purpose of measurment and survey of the premises,plumbing,drainage and other services. If, following such a survey, it becomes apparant that the installation has been underpriced beyond the reasonable expectation of the agent then the Comapny will inform the Customer and both parties will attempt to agree a revised price for installation. In the event that a new price cannot be agreed then either party is entitled to terminate the contract whereupon any monies will be repaid in full. A revised price?!!! It's already costing £5,570!! I hope they do least I could get out of it then!

 

I didn't sign for any credit or finance with them as I was going to get a loan from my own bank, I wish I would have now, at least I would of had some legal rights! I have also realised that I have to pay upfront once the delivery of the kitchen has been delivered and not on completion which is another worry after reading all the nightmare stories of incomplete kitchens and them using cowboy fitters. I'm not sure how much clout Qualitas has but according to the terms of trading they are part of this so there may be a little light at the end of this dark tunnel. I still find it incredible that the 7 day cooling off period isn't applied to everybody and it will make me check and double check EVERYTHING I go to buy in future!

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  • 1 month later...

Not sure if this will help but this was posted on another board:

 

by Mr and mrs lucky - Friday 9th of June 2006

 

Me and my husband recently went to Homebase to have a look at their kitchens. We were told by the staff there that they offer a “FREE” designer service “NO OBLIGATION TO BUY”. A nice sales man came to our house at 10:00 in the morning and stayed for a staggering 5 and a half hours. He showed us some designs we discussed our requirements, which were straight forward - we have a very small kitchen and there is not much to talk about - altogether he did an hours work (which took him 6 hours).

 

Anyway, he did a design and gave us a quote for £5833 (excluding the wall plastering and building work). I thought this was a bit too much considering that we have a very small kitchen. When we told him we were after a quote cause we are still looking around for more quotes - and that we had made this clear to the lady at the Homebase store, the salesman was very pushy and convinced us to sign with the agreement that we could cancel within 14 days. He wanted a deposit of £584 but we refused and only gave £50 deposit. We read all the small print to ensure that we could get our deposit back if we changed our mind.

 

After the salesman left, me and the husband decided to do some internet searching about the company. We were alarmed by the number of people having bad experiences and we decided to cancel the order. It was two days after we signed the order and according to them we had another 12 days in which we were allowed to change our mind and get a full refund.

 

I called MOBEN Monday morning and told them I wanted to cancel my order. I was told that they would call me back in 10 minutes cause “they have to fetch my file from downstairs”. One hour past and I have heard nothing from them. I called again and he said exactly the same. Another hour past and I called again. I spoke to a very RUDE lady. She treated me like dirt and told me off for wasting the salesman’s time and that they would charge me £584 pounds a non-refundable deposit. Obviously I explained that we agreed a £50 deposit with the agreement that this would be returned back to me. She insisted that they will withdraw £584 and there is nothing I can do about it. Within our conversation she abused me and threatened to put the phone down.

 

I immediately called my bank and explained the situation, we cancelled my debit card to stop them from taking any money from me. I also called the police who gave them a ring and they came to a negotiation. The police called me back and I was told to send a letter of cancellation to MOBEN to get my order cancelled.

 

Luckily I was a step ahead of them and stopped them from ripping me off !!!

 

Thank you to all who posted your bad experiences – a real eye opener!!!! MOBEN’S “so-called” customer service is a DISGRACE !!!!

 

have a look at my website also to see what these cowboys put us through

Moben Fitted Kitchens - Help with choosing a quality fitted Kitchen

There are 10 kinds of people in the world:

Those who understand binary and those who don't.:rolleyes:

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WOW! Thanks for that link, I had read many complaints but never seen any pics of their 'workmanship'. I actually called up my bank and cancelled the cheque, they asked who the cheque was made out to...I said 'Moben' and the woman said 'ah say no more!' I sent a letter recorded delivery to Moben saying I wished to cancel and that the cheque had been stopped, heard no more from them till 10 days later when a surveyor called round to survey the kitchen! He informed me that he hadn't been told of any cancellation and that my kitchen was due to be delivered in 5 days time, unbelievable. He went on his way and the next day I received a message on my phone could I ring back and make an alternative date for the surveyor to call and rearrange the fit date for the kitchen!! Obviously no communication from one office to the other. Last week I got a call from Moben again, the guy on the phone said he had just got my letter of cancellation, nearly 2 months after the letter had been sent!! In all fairness the guy was really nice and apologised for their lack of communication with each other, even so I still think I had a lucky escape with this company I've never seen as many disgruntled customers write in over any one company.

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Jackie T, i reckon u should make urself a congratutory cuppa and cake. U had a lucky escape! Moben is also kitchen's direct apparently so do be careful.

 

SB

 

I done some digging and found this also this the the group of companies that moben - kitchens direct - dolphin etc to the HomeForm Group

Impressive website/factory eh? shame there installations are not as impressive

There are 10 kinds of people in the world:

Those who understand binary and those who don't.:rolleyes:

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  • 2 years later...

:x:x I wish I had seen all the complaints on Moben before but hindsight is a wonderful thing. Get an independent fitter because when it starts to go wrong all you get is excuses and bad service. Fitter has more to lose being a small company than the big companies such as MOBENangry-smiley-030.gif

 

Project Management and Moben are not on the same planet never mind understanding the concept of planning for tradesmen and time lines !!!

 

My kitchen is finally finished now and looking good but only down to the fitter !!! Finished 6 days after was told it would be finished (Sorry 4 days as weekends don't count in their book !!! - Time must have stood still for us with no cooking facilities to miss these 2 days !!) with the Gas man finally turning up on 3rd attempt. Mind you we are on a new estate and those toms toms are so confusing !!

 

Anyhow bottom line avoid them like the Plague as you do not get your money's worth in regard to having the kitchen done in the time they state and the amount of time spent on phones repeating yourself and dealing with people who can only blame others for their shortcomings !!!!!!

 

Moben = NO THANKSangry-smiley-030.gifangry-smiley-030.gifangry-smiley-030.gif

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I thought they went out of business a couple of years ago - or at least I was told that last year when I needed a new kitchen.:confused:

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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  • 1 year later...
  • 1 month later...

I ended up in my local County court with the parent company that owned both Moben and Kitchen Direct; after I'd paid £12,000 and was still awaiting my kitchen being finished. Their quote time for stripping-out my old kitchen and installing my new one was five days.... eighteen MONTHS later I was still dealing with this totally incompetant company; and then decided to take legal action.

 

They came down heavy with their Lawyer; I went in-person because I couldn't afford legal representation. We were in-and-out within twenty minutes. The judge Ordered that they refund almost £4,000 and Ordered that they repair faulty work; and supply and fir the remainder within six weeks.

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Thanks for the info sera and Adam. Hope you're both sorted now.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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