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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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sarah moon/bos/small claim


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The Pursuer claims from the Defender the sum of £561.00 with interest on that sum at the rate of 8% annually from the date of service for each charge (together with the expenses of bringing the action) together with judicial interest at the rate of 8%

 

Can I use this as reason for claim on small claims form?

Does it need to be reworded.

 

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Hi sarah, well this is what I put in the brief details, but it may differ in scotland.

 

I am claiming the return of money taken by the defendant in the way of charges over the last xx years and xx months plus the interest they have levied on those charges.

:p :p :pCARMEN :p :p :p

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Have you stated this in the particulars of claim? Mine was the N1 form as i'm exempt from court fees so i never used moneyclaim.

 

If you have a look at your local courts website it should have useful info on there and tell you what you should put in each section as I'm not sure of the scottish legal procedures.

 

Sorry I can't be of anymore help

:p :p :pCARMEN :p :p :p

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Okay, Ive printed off small claims, these are the details Ive put. Can someone please tell me if its all okay?? Off to Court tomorrow.

The claimant, Sarah Mooney, has held a bank account with the defendant since on or before 30th August, 2004 the account number being XXXXXXXX. The Defendant deducted from the account various amounts of money in penalty charges during the period 30th August 2004 to 7th April 2006. These were in respect of "Charges as notified" (levied if a cheque or direct debit payment was returned unpaid because the specified overdraft limit had been exceeded).

The claimant contends that these charges were legally unenforceable and the claimant is demanding the repayment of money. The Defender has refused full payment of these monies due. (Copies of correspondence can be provided.)

No admissions are made by the claimant as to the incorporation of any term into the contract between the claimant and the defendant purporting to entitle the defendant to levy these charges. If the defendant is able to establish that the contract did contain such terms, the claimant will contend that these charges are unenforceable at law, being penalty charges designed to penalise the claimant for a breach of contract and generate profit for the defendant rather than being liquidated damages designed to compensate the defendant for the actual loss occuring to the defendant as a result of the breach.

The claimant claims from the defendant a sum equivalent to the amount unlawfully debited to the claimant's account in the period from 30th August, 2004 to 7th April, 2005. The sums are detailed in the attached schedule. The contractual provision that permits the defendant to levy such charges is unenforceable by virtue of the Unfair Contract Terms in Consumer Contracts Regulations (1999), the Unfair Contract Terms Act 1977 and the common law.

The Defender has a branch in Musselburgh, East Lothian therefor it is in the jurisdiction of this court.

The Pursuer claims from the Defender the sum of £561.00 with interest on that sum at the rate of 8% annually from the date of service for each charge (together with the expenses of bringing the action

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Hi,

 

Spot on ! I've just looked at my claim which was settled last week (BOS)

The wording is identical.

 

Best wishes

 

 

Scott

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