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    • Thank you for that "read me", It's a lot to digest, lots of legal procedure. There was one thing that I was going to mention to you,  but in one of the conversations in that thread it was mentioned that there may be spies on the Forum,  this is something that I've read quite some time ago in a previous thread. What I had in mind was to wait for the thirty days after their reply to my CCA request and then send the unenforceable letter. I was hoping that an absence of signature could be the Silver Bullet but it seems that there are lot of layers to peel on this Onion.  
    • love the extra £1000 charge for confidentialy there BF   Also OP even if they don't offer OOC it doesn't mean your claim isn't good. I had 3 against EVRi that were heard over the last 3 weeks. They sent me emails asking me to discontinue as I wouldn't win. Went infront of a judge and won all 3.    Just remember the law is on your side. The judges will be aware of this.   Where you can its important to try to point out at the hearing the specific part of the contract they breached. I found this was very helpful and the Judge made reference to it when they gave their judgements and it seemed this was pretty important as once you have identified a specific breach the matter turns straight to liability. From there its a case of pointing out the unlawfullness of their insurance and then that should be it.
    • I know dx and thanks again for yours and others help. I was 99.999% certain last payment was over six years ago if not longer.  👍
    • Paragraph 23 – "standard industry practice" – put this in bold type. They are stupid to rely on this and we might as well carry on emphasising how stupid they are. I wonder why they could even have begun to think some kind of compelling argument – "the other boys do it so I do it as well…" Same with paragraph 26   Paragraph 45 – The Defendants have so far been unable to produce any judgements at any level which disagree with the three judgements…  …court, but I would respectfully request…   Just the few amendments above – and I think it's fine. I think you should stick to the format that you are using. This has been used lots of times and has even been applauded by judges for being meticulous and clear. You aren't a professional. Nobody is expecting professional standards and although it's important that you understand exactly what you are doing – you don't really want to come over to the judge that you have done this kind of thing before. As a litigant in person you get a certain licence/leeway from judges and that is helpful to you – especially if you are facing a professional advocate. The way this is laid out is far clearer than the mess that you will get from EVRi. Quite frankly they undermine their own credibility by trying to say that they should win simply because it is "standard industry practice". It wouldn't at all surprise me if EVRi make you a last moment offer of the entire value of your claim partly to avoid judgement and also partly to avoid the embarrassment of having this kind of rubbish exposed in court. If they do happen to do that, then you should make sure that they pay everything. If they suddenly make you an out-of-court offer and this means that they are worried that they are going to lose and so you must make sure that you get every penny – interest, costs – everything you claimed. Finally, if they do make you an out-of-court offer they will try to sign you up to a confidentiality agreement. The answer to that is absolutely – No. It's not part of the claim and if they want to settle then they settle the claim as it stands and don't try add anything on. If they want confidentiality then that will cost an extra £1000. If they don't like it then they can go do the other thing. Once you have made the amendments suggested above – it should be the final version. court,. I don't think we are going to make any more changes. Your next job good to make sure that you are completely familiar with it all. That you understand the arguments. Have you made a court familiarisation visit?
    • just type no need to keep hitting quote... as has already been said, they use their own criteria. if a person is not stated as linked to you on your file then no cant hurt you. not all creditors use every CRA provider, there are only 3 main credit file providers mind, the rest are just 3rd party data sharers. if you already have revolving credit on your file there is no need to apply for anything just 'because' you need to show you can handle money. if you have bank account(s) and a mortgage which you are servicing (paying) then nothing more can improve your score, despite what these 'scam' sites claiml  its all a CON!!  
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Ingeus - Advisor Harassment/Data Protection


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So I'm with the work programme and have been taking temp work with agencies for a few weeks here and there over the last few months. I sign off JSA, then do a rapid reclaim so that DWP know the situation. I don't always tell my Ingeus Advisor and over the last week he has been demanding to know all the work info which I didn't think was relevant for him to know. After bombarding me with phone calls and answer messages, he phoned one of the agencies and they gave him details of all the temp work I had done.

I would just like to know where I stand. How much information do I have to give to Ingeus, why did this agency give out all this personal information to a stranger on the phone. Also as I now look like a pillock with the one agency and will never get any temp work again through them, will he now call round the other agencies demanding information, basically killing my chances of temp work.

 

Long post, but would appreciate any advice thanks.

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You need to remove your consent. They ask so they can get payments for you working.

 

I agree and also tell them where to go if they contact you. This is nothing short of harrasment.

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Remove my consent from DWP contacting Ingeus?

 

Hiya Rob

 

You can remove your data consent which makes it illegal for Ingeus to contact any third party regarding you. (except DWP)... withdrawing consent is perfectly legal and within the DWP rules.

 

It also means that when you find a job, Ingeus cannot acquire the details they require from your employer, which means they cannot claim any money..

 

This in turn means Ingeus wont waste their time on you and they will see you less and less.

 

If you need a letter to with draw consent, let me know.. [email protected]

 

Nimitz

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So I'm with the work programme and have been taking temp work with agencies for a few weeks here and there over the last few months. I sign off JSA, then do a rapid reclaim so that DWP know the situation. I don't always tell my Ingeus Advisor and over the last week he has been demanding to know all the work info which I didn't think was relevant for him to know. After bombarding me with phone calls and answer messages, he phoned one of the agencies and they gave him details of all the temp work I had done.

I would just like to know where I stand. How much information do I have to give to Ingeus, why did this agency give out all this personal information to a stranger on the phone. Also as I now look like a pillock with the one agency and will never get any temp work again through them, will he now call round the other agencies demanding information, basically killing my chances of temp work.

 

Long post, but would appreciate any advice thanks.

 

Hiya Rob

 

Regarding your question "How much info do I have to give Ingeus?"

 

DWP rules state that you only have to give them your name and address, THAT'S ALL. You DO NOT have to give anything else ..NO email address, NO mobile no. NOTHING ELSE (unless you want to)

 

Nimitz

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Im in a similar situation, I was with ingeus but found myself some self employed work so I signed off and refused to give any information to ingeus as I didnt want them to benefit financially for something they hadnt done. Evetually the phone calls and emails from ingeus susbsided but my wife answered one this morning and so my advisor was able to speak to me. I still refused to give them any information to "update their records" and asked them to stop contacting me, they said they couldnt as they were contracted to do so by the DWP. Is there a way to legally stop them calling me as I now consider this harassment.

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Same as you Charlie Chester. Conscripted to WP July 2011, found work and signed off beginning of Dec 2011, ignored the minimal attempts of WP to engage with me i.e. appointment letters ignored, messages left on phone ignored. yesterday had message left on phone from wp that as I'd ignored there attempt to contact me my 'advisor' (who I've never met) would be coming round my house Saturday morning, or Sunday if Sat not convenient. Had to respond to this, left message with receptionist that 1. they wouldn't get an answer if they knocked on the door and 2. I'd call the police to have them removed from my premises. Upto this time no-one's come round but I don't want them to contact at all in any manner. Like you I'd like to know if there's any way I can stop them contacting me. I didn't sign the data protection waiver but haven't sent the 'do not consent' letter

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Same as you Charlie Chester. Conscripted to WP July 2011, found work and signed off beginning of Dec 2011, ignored the minimal attempts of WP to engage with me i.e. appointment letters ignored, messages left on phone ignored. yesterday had message left on phone from wp that as I'd ignored there attempt to contact me my 'advisor' (who I've never met) would be coming round my house Saturday morning, or Sunday if Sat not convenient. Had to respond to this, left message with receptionist that 1. they wouldn't get an answer if they knocked on the door and 2. I'd call the police to have them removed from my premises. Upto this time no-one's come round but I don't want them to contact at all in any manner. Like you I'd like to know if there's any way I can stop them contacting me. I didn't sign the data protection waiver but haven't sent the 'do not consent' letter

 

Hiya

 

Glad to see you did not sign the data waiver, excellent. As for the harassment from the advisor: write to the Ingeus manager informing him that you regard the phone calls and visits as harassment and that you will be writing to the DWP to complain, inform him also that you will report Ingeus to the police if there are any further visits or phone calls.

 

They lied to you...they are NOT contracted by DWP to "up date their records"

 

My friend had the same problem, once he informed them of the above actions they stopped harassing him.

 

With the benefit of hind sight...you are only obliged to give Ingeus your name and address...ONLY.... you do not have to give them your email address and telephone number..(unless you want to)

 

This link takes you to the Provider Guidance.."the rules of the game" created by the DWP, that Ingeus MUST follow.... it makes interesting reading, you may be surprised to know just how much power you have, but didn't know you had..lol

 

http://www.dwp.gov.uk/supplying-dwp/what-we-buy/welfare-to-work-services/provider-guidance/work-programme-provider.shtml

 

Nimitz

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Removal of consent letter here: http://consent.me.uk/workfareconsent/

Makes you completely worthless to them, you only then cost them money as they will never

get any outcome payment, can't contact anyone (work) etc..

 

Edit the letter to suit and get it sent in, I am taking some down to my local Ingeus on my next appointment and going to be an hour

early so I can hand them out, More people that do this the less money they make and finally drop the WP as its not making them any money.

 

George

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Hiya

 

Glad to see you did not sign the data waiver, excellent. As for the harassment from the advisor: write to the Ingeus manager informing him that you regard the phone calls and visits as harassment and that you will be writing to the DWP to complain, inform him also that you will report Ingeus to the police if there are any further visits or phone calls.

 

They lied to you...they are NOT contracted by DWP to "up date their records"

 

My friend had the same problem, once he informed them of the above actions they stopped harassing him.

 

With the benefit of hind sight...you are only obliged to give Ingeus your name and address...ONLY.... you do not have to give them your email address and telephone number..(unless you want to)

 

This link takes you to the Provider Guidance.."the rules of the game" created by the DWP, that Ingeus MUST follow.... it makes interesting reading, you may be surprised to know just how much power you have, but didn't know you had..lol

 

Nimitz

 

Thanks Nimitz

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Harassment is a criminal offence under several Acts :

Public Order Act 1986

Section 4A, inserted by the next mentioned Act, creates the offence of intentional harassment, alarm or distress.

Section 5 creates the offence of harassment, alarm or distress.

Criminal Justice and Public Order Act 1994

 

  • The Criminal Justice and Public Order Act 1994 only applies in England and Wales.

This Act provides means whereby intentional harassment, alarm or distress is a criminal offence. This makes all forms of harassment illegal, punishable on conviction by a six month jail term or a £5,000 fine. It is necessary to prove that the harasser's actions were intentional, and that someone was actually harmed by their actions.

Protection from Harassment Act 1997

Under this Act, it is an offence for a person to pursue a course of action which amounts to harassment of another individual, and that they know or ought to know amounts to harassment. Under this act the definition of harassment is behaviour which causes alarm or distress.

 

If the perpetrator is using the telephone, he/she would also fall foul of the telecommunications act and be in breach of T&C from their TelCo - Go to the Ocom page about harassment and lodge a complaint. In extreme cases, call the police. But to start with, a cease and desist letter should probably be sent pointing out the legislation they could be in breach of and remind them that proportional force could be used to remove an agent should they attempt a "home visit" without prior consent.

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I trimmed a little bit out when I sent the letter but you can send it all. You just need to give it to Ingeus at the moment, as they're the ones bugging you, though once you get a regular job and sign off for good you can also tell the DWP not to pass on any info to Ingeus using the same rule (and also by just filling in your ES40 signing-off form that you've found work and the job will last more than 5 weeks - no need to give the DWP your employers details)

 

Tell Ingeus you would like a letter of receipt to be sent to you, saying they have received your withdrawal notice - or if you're posting it, send it recorded delivery addressed to the manager. If you hand it to them be sure and tell them that it becomes effective immediately. What they should then do is to place a note on your file so that anyone opening it will see immediately that they're no longer allowed to pass on your data or contact anyone.

 

You can also mention that you're going to ask the DWP for a SAR (Subject Access Request) which is your right and means that Ingeus would have to hand over copies of all documents, emails and phone call records relating to you during your time with them. (Even if you don't actually intend doing it, it's well worth telling them you will, as it will make them even more cautious in what they do :)

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(and also by just filling in your ES40 signing-off form that you've found work and the job will last more than 5 weeks - no need to give the DWP your employers details)

 

You don't even need to tell the DWP that you have found a job or give any reason for signing off. All that is required is a closure date for your claim.

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

No... you can't eat my brain just yet. I need it a little while longer.

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