Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

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Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


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  1. #1
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    Default Washing machine blues

    Hi bet I'm in wrong place, hope someone will move me to the correct place need some advice.

    I live in a three story block of flats

    a new tenant moved in below me around 18 months ago,

    I recently received a complaint from the housing officer regarding my washing machine being on during the night,

    its on a timer to start during the cheap rates times economy 7 once a week, it sits in the kitchen on a concrete floor.

    The tenant claims he can hear said washing machine, the housing officer has told me to stop using the machine and only use it in the day.

    Ive been using this machine since the tenant moved in as I said 18 months ago and well before that,

    what I don't understand is why has it only become a problem now I feel there is some aggregating going on regards to the noise level

    can the housing officer tell me to stop using washing machine with out checking first whether it really is a problem and not just take the tenants word for it that it is.

    what's next my tumble dryer my fridge.

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  2. #2
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    Default Re: Washing machine blues

    Hello there.

    I'll check which is likely to be the best forum for you. What time/s are you using the machine please?

    And has the housing office checked the noise level, for example?

    My best, HB


  3. #3
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    Default Re: Washing machine blues

    I have to be honest, about 10 years ago we lived in a flat and our upstairs neighbours had a washing machine on a concrete floor. I think you'd be surprised how incredibly loud it is in your neighbour's flat - we couldn't hear the TV, or each other speak. I think because the ceiling cavity acted as an amplifier, it was actually much louder in our flat than it was in their own.

    That being said, they had it on every day not just once a week, and I appreciate that if you're on Economy 7 it is cheaper to use it at night. Is there any way you could place it on something to dampen the noise?

    In fact, what about something like this?

    http://www.amazon.co.uk/VIBRATION-DA.../dp/B002V7Y8JY


  4. #4
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    Default Re: Washing machine blues

    Quote Originally Posted by honeybee13 View Post
    Hello there.

    I'll check which is likely to be the best forum for you. What time/s are you using the machine please?

    And has the housing office checked the noise level, for example?



    My best, HB
    That info is in my post #1


  5. #5
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    Default Re: Washing machine blues

    Quote Originally Posted by LaughingGirl View Post
    I have to be honest, about 10 years ago we lived in a flat and our upstairs neighbours had a washing machine on a concrete floor. I think you'd be surprised how incredibly loud it is in your neighbour's flat - we couldn't hear the TV, or each other speak. I think because the ceiling cavity acted as an amplifier, it was actually much louder in our flat than it was in their own.

    That being said, they had it on every day not just once a week, and I appreciate that if you're on Economy 7 it is cheaper to use it at night. Is there any way you could place it on something to dampen the noise?

    In fact, what about something like this?

    http://www.amazon.co.uk/VIBRATION-DA.../dp/B002V7Y8JY
    It goes to a fast spin for 3 nins and it don't bounce around it don't make a noise when on wash only on spin


  6. #6
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    Default Re: Washing machine blues

    Moving this to the local authority forum.

    HB


  7. #7
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    Default Re: Washing machine blues

    Quote Originally Posted by honeybee13 View Post
    Hello there.

    I'll check which is likely to be the best forum for you. What time/s are you using the machine please?

    And has the housing office checked the noise level, for example?

    My best, HB
    No the housing officer has checked nothing


  8. #8
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    Default Re: Washing machine blues

    Yes, but three minutes on a fast spin is enough to wake you up when it sounds like the machine is going to come through your ceiling.

    Honestly, I can only advise you based on my own experience, and that is that it's probably much louder in their flat than it is in yours. I'll also be honest and say that although I never complained to them or anyone else while we were there, if they'd been using it through the night I probably would have done. Unfortunately, noise issues are an occupational hazard of living in flats, I'm afraid. In my experience, it's better to try to find a compromise rather than let it escalate into a tenant war. Is it coming on at 10pm?


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    Default Re: Washing machine blues

    Quote Originally Posted by LaughingGirl View Post
    Yes, but three minutes on a fast spin is enough to wake you up when it sounds like the machine is going to come through your ceiling.

    Honestly, I can only advise you based on my own experience, and that is that it's probably much louder in their flat than it is in yours. I'll also be honest and say that although I never complained to them or anyone else while we were there, if they'd been using it through the night I probably would have done. Unfortunately, noise issues are an occupational hazard of living in flats, I'm afraid. In my experience, it's better to try to find a compromise rather than let it escalate into a tenant war. Is it coming on at 10pm?
    Yes around that time


  10. #10
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    Default Re: Washing machine blues

    Quote Originally Posted by matt v atos View Post
    Yes around that time
    I understand your point my worry is housing officer taking his word as true and not checking first and what's going to be next.


  11. #11
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    Default Re: Washing machine blues

    Well, all I can really say is that it's up to you where you go from here - just bear in mind that he/she has already chosen to go to a housing officer rather than have a polite word with you about it first. These things have a nasty way of escalating into 'us v's them' situations - if it was me, I'd stick a polite note through his door saying that I didn't realise it was so loud, I'd try to find a way to reduce the noise in future but if it's still a problem come and let me know.

    EDIT: Sorry, just seen your other post. Just contact the housing officer, tell her that you've apologised and are going to try to dampen the noise in future. To be honest, nothing's going to happen unless he continues to complain and they actually do end up monitoring the noise. Even then, I can't see noise occurring once a week affecting your tenancy. Do you have a tenants handbook? Have a look at what their policies are on handling 'noise nuisance'.


  12. #12
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    Default Re: Washing machine blues

    Quote Originally Posted by LaughingGirl View Post
    Well, all I can really say is that it's up to you where you go from here - just bear in mind that he/she has already chosen to go to a housing officer rather than have a polite word with you about it first. These things have a nasty way of escalating into 'us v's them' situations - if it was me, I'd stick a polite note through his door saying that I didn't realise it was so loud, I'd try to find a way to reduce the noise in future but if it's still a problem come and let me know.

    EDIT: Sorry, just seen your other post. Just contact the housing officer, tell her that you've apologised and are going to try to dampen the noise in future. To be honest, nothing's going to happen unless he continues to complain and they actually do end up monitoring the noise. Even then, I can't see noise occurring once a week affecting your tenancy. Do you have a tenants handbook? Have a look at what their policies are on handling 'noise nuisance'.
    Thanks for your reply just think the noise level should have been checked first to confirm the tenant was right I would not have a problem with this.


  13. #13
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    Default Re: Washing machine blues

    Ironically, the housing officer was probably trying to stop the situation escalating to where the noise levels need to be checked, by having a quiet word and letting you know that he's getting wound up about it.


  14. #14
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    Default Re: Washing machine blues

    Going to email housing office and ask what are the guidelines regarding washing machines ect

    There are six flats all have washing machines mine is the only problem apparently.

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    Default Re: Washing machine blues

    liasing with the neighbour is a very good idea

    it might also be an idea to ask for how long this had been going on too.

    it might well be that its got worse or only started in recent weeks.

    could indicate something is going unbalaced in the machine or its walked a bit or the bearings are on the way out
    if its just ac ase of they've had it for 18mts and just decided to mention in fair enough
    but if the noise has changed of recent, its worth an investigation

    dx


  16. #16
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    Default Re: Washing machine blues

    Probably not a bad idea. At least then you'll have it in writing as to whether you're breaking any rules.


  17. #17
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    Default Re: Washing machine blues

    Quote Originally Posted by dx100uk View Post
    liasing with the neighbour is a very good idea

    it might also be an idea to ask for how long this had been going on too.

    it might well be that its got worse or only started in recent weeks.

    could indicate something is going unbalaced in the machine or its walked a bit or the bearings are on the way out
    if its just ac ase of they've had it for 18mts and just decided to mention in fair enough
    but if the noise has changed of recent, its worth an investigation

    dx
    This info is in post #1


  18. #18
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    Default Re: Washing machine blues

    I would go and speak to the neighbour and ask her if you put the washing machine on could you pop in to hear what the problem is during the day.

    It may be a lot louder to neighbour but even if it doesn't seem that loud to you it clearly does to them at night and probably keeps her awake.
    Your neighbour may well be a light sleeper.
    Then you could try muffling the sound and see if what you come up with is acceptable.

    I would guess that perhaps your neighbour was nervous about speaking direct, some people can get aggressive and take offence when spoken to.
    It is easier to reach an amicable solution with your neighbour explaining why you use it at night, than going through a third party.

    Once you have taken steps to reduce ' the noise' to an acceptable level.
    Might be interesting what else your neighbour can hear below?

    I had a friend who lived in a flat and one of the two residents sounded like an elephant thumping across the floor even though clearly it was without shoes.
    Also we could hear them quite clearly just talking in a normal voice.
    If there is insufficient sound proofing the council might have to do something about it but if it's just the machine then you might be able to solve that yourself.

    Anyway you might just meet a very nice neighbour grateful for your genuine concern in trying to remedy their problem. It's no fun being kept awake at night.
    If you ignoreicon the problem, the council may put recording equipment in the flat below to monitor the noise nuisance and use as evidence for any action they decide to take.

    So let them know you are in contact with the neighbour in an attempt to find an amicable solution for you both
    and then let them know when you've how and when you managed to resolve the problem.

    It may be useful to them as I'm sure this is likely to be a fairly common complaint in flats. Good luck.


  19. #19
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    Default Re: Washing machine blues

    Thanks for your reply just think the noise level should have been checked first to confirm the tenant was right I would not have a problem with this.


  20. #20
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    Default Re: Washing machine blues

    I do understand your annoyance, Matt. Unfortunately, once they start getting equipment in to check the noise levels, the situation has already escalated and I'm sure that's something that the Housing Association (and you, really) would prefer to avoid.



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