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    • Please please help we were miss sold full fibre by EE July 22  Install couldn’t go ahead no equipment sent and no. Survey it was hell  foind out no full fibre in road so we had to go back to cooper no choice we involved. Ceo and they put in a man from customer resolution s  he was vile he told me I had to go to engineers  something very odd about the ex resolution s in bt basically they took my drive up said they Would put ducting in ready for full fibre we have got £ 40 for a hours upon hours phones stress and more told to go to ombudsman  then bill was £35 we called twice told it was that price as they had treated us appalling two weeks later all sky package gets pulled we call again our bill goes to 165 the next two weeks was hell trying to get yo bottom why it’s off our package it was all on in the end I spent a day on the phone  341 mins was the call anyway I got to the bottom it was this resolution man coveting up the other issue another deadlock  to cover it all up  they hide data  ee did so couldn’t get the miss sell in writing I have now only from sept  Basically now we tried getting full fibre and they have found my drive had to be taken up again which has sunk .  The engineer has placed the wrong ducting again under my drive and need s to be taken to again apparently and the pipe sticks up middle of the drive near gate not behind look so odd it’s a big as a drain pipe open to water and it’s below touching the electrical cables to hot tub . I was sent a letter from the ex resolution to say I had stopped the work  I haven’t  it’s so sadistic she covering up for her mate in that team as the orginal install he didn’t check it had been done correctly  I took to Twitter and posted on open reach they ignored me then after 3 calls of two weeks they sent a engineer bt ignored me ceo emails blocked tag on Twitter unanswered then we get someone from twitter send a engineer he written report to say it’s dangerous since we have  had a  letter to say our problem can not be resolved  then a email to say sorry we are leaving and we can’t get into our account Bt will not talk to us ofcom tells us nothing they can do Citzens advice said go to the police  we can’t go back to virgin due so mass issue with them only option is sky  but point is they make out we have canceled we haven’t we have this mess on our drive dangeous work we are in hell  it’s like she covering up for this collegue it’s all very odd I am disabled and they like played mentaly with me open reach say bt resolved the issue no they have not  I recon they have terminated us making our we have  to hide it from mgt  Help it’s hell I don’t sleep we have 29 may we have tried  calling they just ignore me  at first they are so lovely as they say I am then they go to nnamager and say we can’t say anything to you end call  Scared police are rubbish I need help even typing is so painfull  Thankyou  anyone hello be so grateful     
    • There's a thread somewhere about someone sending the baillifs against Wizzair that is quite hilarious. I would love to see someone do the same to Ryanair. Question is, should you be the one to take that role. You are entitled to the £220, if your flight was from the UK. If it was TO the UK I suppose it is more of a grey area... though the airlines I know have been using £220 as standard. Not that surprising for Ryanair, the worst cheapskates in the universe, to go for the lower amount, and if you forward this to the CEO he will probably have a jolly good laugh and give his accountants a verbal bonus. After all he's the one who said and I paraphrase "F*** our customers, they'll fly with us again anyway". While we would all love to see Ryanair get wooped in court again, I have to join my fellow posters in thinking it's not worth the hassle for (hypothetically) £7 and not sure it will expedite the payment either. It's already an achievement that you got them to accept to pay.
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    • thank you you mean you got a notice of discontinuance? dx  
    • Thanks for your interest dx100. Didn’t reach a hearing. Although they filed court papers, they withdrew a few days beforehand, and admitted it was statute barred and I have it in writing that they say the matter is now closed. Once again, many thanks for all your help.
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Hello,

 

quick query (for a friend). She submitted an ET about a disciplinary process - but very close to the three month deadline! The respondent has replied, insisting that her claim is out of time (by two days) based on the date (i.e. when it was typed up) of the letter she was sent (second class) informing her of the company's decision.

 

However she is countering (as would I) that she is within the time limits (by a couple of days) based on the date she received the letter informing her of the company's final decision on the disciplinary matter. (She can prove the date of receipt of the letter).

 

Could anyone advise which would the more acceptable argument/position to the Tribunal - the claimant's or the respondent's position?

 

Any help would be wonderful. Regards, SL.

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Obviously the employer will try that one on, just run with it and you will know. Personally I think the Tribunal will let it progress in the interests of justice. The employer will then have to go to the High Court to have the case struck out and that isnt cheap or guaranteed. Accept it as part of their opening position and carry on with your side of things.

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Obviously the employer will try that one on, just run with it and you will know. Personally I think the Tribunal will let it progress in the interests of justice. The employer will then have to go to the High Court to have the case struck out and that isnt cheap or guaranteed. Accept it as part of their opening position and carry on with your side of things.

 

That's not strictly accurate.

 

The Tribunal will only accept a late claim if it was not "reasonably practicable" to bring it in time - the interests of justice does not apply. Additionally, any appeal would be made to the Employment Appeal Tribunal, not the High Court, and must be on a point of law.

 

OP - I think we need a little more info to advise fully!

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Sweet Lorraine it is not necessarily a late claim. You can argue it should be based on date of receipt of the letter, if sent by post, not on the date it was typed up. There is case law on this. However, the onus will be on your pal to prove she got it the date she did. If it was sent second class and she got it two days later from the date of the letter, that sounds perfectly credible. In the case law, the person was able to prove she was away on holiday when her dismissal should have been received by her by post, so the deadline was backdated accordingly.

 

If they did not send it by recorded delivery, they will have difficulty proving that the date sent is what they claim it to be. In fact, they might have sent it late on purpose!

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If she was told about the decision/detriment on the day that the letter was typed, the Respondent is likely to be right.

If she knew nothing about the detriment until she received the final decision letter, the claim is in time.

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Oh dear,

 

she was actually representing herself at a PHR yesterday! They struck out her case. The judge reasoned that it was the date the company made the decision that counted - not when she later found out about it by letter. Deemed to be a misconceived claim based on timing. Costs allocated as well. Very upset.

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Sweet Lorraine it is not necessarily a late claim. You can argue it should be based on date of receipt of the letter, if sent by post, not on the date it was typed up. There is case law on this. However, the onus will be on your pal to prove she got it the date she did. If it was sent second class and she got it two days later from the date of the letter, that sounds perfectly credible. In the case law, the person was able to prove she was away on holiday when her dismissal should have been received by her by post, so the deadline was backdated accordingly.

 

If they did not send it by recorded delivery, they will have difficulty proving that the date sent is what they claim it to be. In fact, they might have sent it late on purpose!

 

Hi Pusillanimous, thanks very much for the advice.

 

Is there a website where we can check out some examples of this case law? Any examples from anyone would be great.

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I suspect the point the judge made here was that the detriment occurred when the decision was made, rather than communicated to her.

 

If they'd not communicated the decision for three months, that would be different as it clearly couldn't have been brought in time, and there would be a good not reasonably practicable argument.

 

Here it seems to just be a confusion over time limits, which the judge obviously didn't find credible.

 

Why did she issue the claim so close to three months?

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As Becky said earlier, more information is needed.

In particular, what was the detriment and when did it happen.

 

If the detriment complained of is that she was subjected to a disciplinary process, I would expect that the relevant date would be the date of the the disciplinary hearing. In which case the claim would not have been submitted in time.

 

However, if the detriment was something that she was informed of for the first time in the final decision letter (e.g. a written warning, demotion etc.) the 3 month deadline would start from the date of receipt of the letter. So, the claim would be in time.

 

Most of the case law about claims in, or out, of time relates to establishing the effective date of dismissal for unfair dismissal claims.

But the same principles apply in other cases, like this one, because they have the same 3 month deadline.

Here's an example:

 

http://www.bailii.org/uk/cases/UKSC/2010/41.html

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Hello everyone, I registered.

 

thanks for your advice so far.

 

I had a number of problems at work. I reported one manager about his irregular business practices in work and I was disciplined (written warning) for not reporting it to the right (nominated) manager (Finance Director) in the company. I didn't feel this was right and I used the company's grievance procedures to say so. They stuck together at the company grievance hearing and the warning was not withdrawn. I then appealed that decision. The appeal hearing was quite friendly and I hoped they would withdraw the warning. I got the appeal result/letter a week later. The warning was not withdrawn and I was very upset.

 

I put in a ET claim under making a disclosure and I complained about the way my grievance was dealt with. It has progressed along then we had a hearing review (a few days ago). It was struck out because my claim to the ET went in slightly more than three months after the decision letter was dated. The first I knew about the decision was when I got the letter in the post a week later. My claim was in within the three month period for that date.

 

I knew I had three months to lodge a claim. I didn't think it mattered whether you do it on day one or the last day possible - it is three months. I have a heavy workload and a family - life and work take up a lot of time. I also took great care in what I said in the ET1 form (names -what they did etc) - so I took lots of time to draft the form. I also had to think about the consequences of putting in a claim - I would be even less popular at work (I'm off sick at the moment).

 

The hearing review said I was out of time - they worked off the date on the letter. But I didn't know what the decision was until the day it came in the post. I thought injury to feelings was all part of the equation for the claim. Well I was very upset when I read the appeal decision that day and for some time afterwards. Doesn't that count for anything?

 

They kept saying the 'act' was the letter being typed. I thought it was the whole of the grievance appeal process - the appeal process (hearing, decision, informed the complainant) is the 'act' surely, not one little bit of it like typing up a letter. If you want to be silly you could say the 'act' was when the decision formed in the manager's head. What happened then if he changes his mind? Which 'act' do we stick too then? Am I meant to be a flipping mindreader? Surely it is when I find out the decision. I wish I had thought of all this at the hearing review - I went by myself and it was all a bit too quick and the opposition were quite aggressive. At the end I had to pay some of their costs as well. Very upset at the moment.

 

I hope that is OK info. wise. Is it worth appealing do you think?

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So, there was a disciplinary hearing because they said that you made a protected disclosure to the wrong manager.

 

Did they indicate at that disciplinary meeting that you would receive a written warning?

Did anyone inform you that you would be receiving a written warning between the disciplinary date and the date that you received the letter stating that their decision was that a written warning would be issued?

On what date did you receive the decision letter saying that you would have a written warning?

What did the written warning say?

On what date did you submit your ET1?

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So, there was a disciplinary hearing because they said that you made a protected disclosure to the wrong manager.

 

Did they indicate at that disciplinary meeting that you would receive a written warning?

Did anyone inform you that you would be receiving a written warning between the disciplinary date and the date that you received the letter stating that their decision was that a written warning would be issued?

On what date did you receive the decision letter saying that you would have a written warning?

What did the written warning say?

On what date did you submit your ET1?

 

Marie, I have a sneaking suspicion the answer to those questions will be academic. My thinking, which is basically just legal rambling as I'm not aware of case law in the area, is that the employer has to conduct an act capable of being a detriment. That act occurred when the decision was made and when they communicated it by letter. Receipt of the letter therefore may not be capable of being a detriment as it occurred two days previously.

 

Obviously there's then a direct contrast in the law when it comes to a dismissal. I suspect the reason is that notice has to run in full days as the law doesn't recognise half days - it runs from the next complete day, if you see what I mean. That's not the case with whistle blowing or discrimination.

 

I will probably have a nosy around and see if I can find any case law to support the poster as its an interesting point!

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Hi Pusillanimous, thanks very much for the advice.

 

Is there a website where we can check out some examples of this case law? Any examples from anyone would be great.

 

I saw it on the EAT judgments database. I think it has become standard case law, as timing has always caused contoversy, so it might come up on a search engine such as google if you type in key words.

 

If she only found out when she got the letter, the PHR decision seems harsh, if it was only a day out and she thought she had a further day.

 

It is worth appealing.

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  • 2 weeks later...

Although I couldn't find a case exactly on point; after looking at a lot of related case law I'm afraid that it isn't worth appealing after all.

It turns out that the relevant date is the date of the act by the employer which in this case is the date that they made the decision, (as becky correctly said) which was proven by the fact that it was typed up.

Not the date that the employee learns of the act (or the date of the detriment, which is what I incorrectly assumed).

 

The relevant sections of the Employment Rights Act 1996 are:

47B(1) A worker has the right not to be subjected to any detriment by any act ..... by his employer done on the ground that the worker has made a protected disclosure.

48(3)An employment tribunal shall not consider a complaint under this section unless it is presented—

(a)before the end of the period of three months beginning with the date of the act ..... to which the complaint relates .....

 

Therefore, the ET1 needed to be submitted within 3 months of the 'act'.

 

It's an interesting difference. I wonder how many people get caught out by not knowing that they need to establish the date that a decision was made.

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