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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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Disciplinary


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Hi All

 

I have been called for a disciplinary for alleged racism (completely untrue) and have a few questions.

 

1.) At my investigative meeting i was simply asked to explain events of day of incident which i did, was then asked if i said something which i said i did not. I was never shown any evidence at all. Today i have received a letter saying its going to disciplinary and shown original complaint and a statement from someone who wasn't present at the time along with my minutes and minutes of complainant. No evidence at all from people who were there at the time of incident. How would this stand as its hear say except for the one statement from someone who wasn't there but is now claiming to be.

 

2.) How do i obtain evidence from staff who were present when I'm not allowed to speak to them about it and HR are refusing to do so on my behalf. If everyone that was present have refused to give evidence then how can my employer proceed with a disciplinary.

 

3.) Work are not suspending me and are expecting me to work with the people who have clubbed together to put in this complaint. However they are claiming that what i have done could amount to Gross Misconduct and could lead to dismissal which don't appear to go together, surely if its as serious as they allege i would be suspended? The person who was the accusation was moved so we didn't work together at first but that appears to have stopped now and we are again expected to work together.

 

Majik

If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal Experiences/Mistakes lol...

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Majik,

 

If I have understood you correctly you are alleged of making a racist remark. No one who was actually there at the time this remark is alleged to have been made has complained, but someone who was not there has submitted a complaint.

 

Is that correct?

 

DJ

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Yes that is correct.

However someone who was not there claims to have been and it is his statement being used as proof of the offense.

If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal Experiences/Mistakes lol...

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Hi majik

 

As this is a Disciplinary Hearing you do have the right to ask for any witnesses you wish to be present for the meeting i.e. those who actually were present and witnessed the events.

 

If you do this you need to remember to put this request in writing to the Chair of the Disciplinary Panel with as much notification as possible (as they may need to adjust shifts etc for them to be present).

 

Have a look at this link for ACAS useful info their: www.acas.org.uk/

 

These ACAS PDFs may be of use:

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I have requested the statements from HR from everyone that was present and have been told that they do not exist as some staff have asked not to be involved apparently . That is what I find so strange although there is part of the minutes where the complainant asks someone who was present if he heard anything and his reply was no and the person he was with who wasnt present then verbally informs him that I said what was alledged.

If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal Experiences/Mistakes lol...

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While I do hope that is the case it is very concerning that I am having a disciplinary where I have been informed it could be classed as gross misconduct and the investigation hasnt gone as far as speaking to the staff present. I have now got a statement from a staff member who was present and hr have accepted a scanned copy of this to be added as evidence.

If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal Experiences/Mistakes lol...

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Hi

 

Does the statement stating you said xyz say where they were and who was beside them when they heard said xyz?

 

Please read the statements very carefully take your time but think of the events of that incidents while reading those statements then pick holes in then so to speak

 

i.e.

 

If they say they were on a break - where is the evidence they were on an authorised break or

 

If they say they were beside joe bloggs when they heard it - why is their no statement from joe bloggs to confirm this

 

Just examples of things I would be looking for.

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

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It is very stressful for you, but if you are innocent, then it is unlikely there is any collusion by your colleagues. If you think something you said might have been taken the wrong way or misunderstood, then it might be trickier, because it will be judged from the point of view of the person making the claim.

 

If it was something that a reasonable person is likely to be offended by, they might have a case. If it is pure malice, then your colleagues will know you well enough to be able to weigh up the probabily it is vindictiveness. Has anything happened to make this person have a grudge? Try to think of possible motives.

 

If you did say something that could be offensive, then it might be worth sincerely apologising as soon as possible, explaining that it was not meant in the way it was taken. Quite often, a simple apology goes a long way.

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If they were really worried you'd be suspended.

 

If you said nothing, and people are refusing to give statements, you are probably ok. Unless the reason they are not giving statements is beause you are a huge bully and people are scared of you. You'd know if that were the case though!!

 

Best just keep you head down and a calm temper.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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Hi

 

Does the statement stating you said xyz say where they were and who was beside them when they heard said xyz? No it just says that i said it.

 

Please read the statements very carefully take your time but think of the events of that incidents while reading those statements then pick holes in then so to speak

 

i.e.

 

If they say they were on a break - where is the evidence they were on an authorised break or

 

If they say they were beside joe bloggs when they heard it - why is their no statement from joe bloggs to confirm this

 

Just examples of things I would be looking for.

 

Many thanks for the above advice, I have now got a written statement from 1 staff member present confirming that a) the person who claims to be there was not and b) i did not say what was alledged.

 

I also have a audio recording from the other person who was there of his meeting which they have not provided to me again confirming that a) the person who claims to be there was not and b) i did not say what was alledged.

I find it very worrying that they have failed to provide me with the minutes from a staff member who completely backs my verson of events and have decided to proceed to disciplinary based on a statement from someone who they have already been informed was not there by myself and 1 other staff member.

If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal Experiences/Mistakes lol...

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It is very stressful for you, but if you are innocent, then it is unlikely there is any collusion by your colleagues. If you think something you said might have been taken the wrong way or misunderstood, then it might be trickier, because it will be judged from the point of view of the person making the claim.

 

If it was something that a reasonable person is likely to be offended by, they might have a case. If it is pure malice, then your colleagues will know you well enough to be able to weigh up the probably it is vindictiveness. Has anything happened to make this person have a grudge? Try to think of possible motives. The person making the complaint i have no issues with, the person who alleges i said it there are on going issues with and he is in the process of being moved which he does not like and that in my opinion is why he has said what he has in the hope that i get moved or dismissed so that he can carry on as it. This is something my line manage is aware of but the complaint was made to Head Office bypassing him so i do not know if they are aware of the issues etc.

If you did say something that could be offencive, then it might be worth sincerely apologising as soon as possible, explaining that it was not meant in the way it was taken. Quite often, a simple apology goes a long way.

I am happy to apologise for what i said but not what they claim i said as i did not say it. I was also spoken to badly by the complainant minutes before the alleged incident and this has been ignored by the company so far. Personally i feel an apology from me to the complainant and from the complainant to me should suffice and the 2 others who have started the rumours and provided the false evidence should face action for this.

If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal Experiences/Mistakes lol...

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If they were really worried you'd be suspended. I too thought this and my Union are very surprised they have not suspended me.

 

If you said nothing, and people are refusing to give statements, you are probably ok. Unless the reason they are not giving statements is beause you are a huge bully and people are scared of you. You'd know if that were the case though!! The only people who are refusing to give statements are the ones who have verbally said i have done wrong and started the whole thing, the ones who clarify my version of events have either given a statement which has not been provided to me or were not spoken to at all by the company.

 

Best just keep you head down and a calm temper.

I'm doing my best but this is effecting my private life and making my partner ill also and is all so very unnecessary. I really do hope the company get to grips with it soon and take action once i have been cleared.

If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal Experiences/Mistakes lol...

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cool head. you could easily blow this out of all proprtion by having hissy fits everywhere - where there's smoke there is fire etc.

 

At the disciplinary CALMLY make the points you have made here.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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If the person who said they were there but was not has behaved in a malicious way, you might want to consider a grievance against them.

 

Your employer doesn't have a right to tell you not to speak to people at work.

 

Regarding the person who has the problem with you, calm and constructive dialogue will be the best way to resolve the matter.

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If the person who said they were there but was not has behaved in a malicious way, you might want to consider a grievance against them. I will be taking this action but at this moment in time i want to just clear my name, once that has been done i will then start action against the malicious members of staff.

 

Your employer doesn't have a right to tell you not to speak to people at work. They appear to think that hey can, many thanks for the clarification.

 

Regarding the person who has the problem with you, calm and constructive dialogue will be the best way to resolve the matter.

I have already said I'm happy to have to discuss the issue with the complainant and our line manager, this has been offered to the complainant but it has been refused out of hand so i feel there is nothing more i can do until i have my meeting now.

If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal Experiences/Mistakes lol...

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