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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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comet insurance


dahleigh
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hi

 

i really hope someone can help me

 

i bought a camera from comet in july 2012 a cannon finepix (i have dreamt to have this camera for ages :()

 

i was sensible or so i thought at the time and also purchased 3 years insurance.

 

i treat this camera as if it were my baby so really carefull with it and i also work for a charity so need it for this.

 

however this evening the camera isnt working and the number on the warrenty is a comet number

and does not work and there is no other number to call..

 

i am now so stressed out having saved up for this camera for a while .

 

please please can anyone help

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hi

 

i really hope someone can help me i bought a camera from comet in july 2012 a cannon finepix (i have dreamt to have this camera for ages :() i was sensible or so i thought at the time and also purchased 3 years insurance. i treat this camera as if it were my baby so really carefull with it and i also work for a charity so need it for this. however this evening the camera isnt working and the number on the warrenty is a comet number and does not work and there is no other number to call.. i am now so stressed out having saved up for this camera for a while . please please can anyone help

The Extended Insurance is managed by a separate company and remains valid irrespective of whether Comet bombed. However, the item is still covered by the 1 years manufacturer guarantee, and I suggest that you contact Canon http://www.canon.co.uk/Contact_us/ for details of any Service Centre where you can liaise with. They may offer a local Service Centre, where you can drop your repair off, or you may have to post the item.

 

Dont be too concerned.

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This was posted on another thread

 

Comets warranties were underwritten by The Warranty Group who will still have a responsibility to customers irrespective of Comet going into administration.

Their website;

 

http://uk.thewg.com/product-warranti...cal/index.html

Citi Cards - £800 - N1 Form logged at court

Defence entered

£279 refuned £521 outstanding on claim

Hearing 15th Nov 2006

Hearing 18th Jan 2007

Defence Stuck out - £549

March 07 Bailiffs called in to collect

20/4 Cheque for £549 - I WIN

 

Abbey - Setteled in full 9th Nov 2006 £3,300

 

Abbey - Data Protetion Act informtion

ICO complaint logged

 

Abbey - N1 Logged - 12/02/2007 £933

FOS Complaint logged 07/03/2007

£180 refunued -Good will Gesture 01/04/2007

Hearing 15th June 2007

 

Capital One Refunded £50

 

Egg - Data Protection Act request

Returned charges £80

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