Marc Gander - The Consumer Survival Handbook

A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.


Patricia Pearl - Small Claims Procedure - A Practical Guide

An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)

Results 1 to 2 of 2
  1. #1

    Default RBS and the Financial Ombudsman Service


    I have an ongoing dispute about an investment with Natwest/RBSicon. In the correspondence they've always said I should refer to the Financial Ombudsmanicon Service if I'm not happy with their replies.

    In the latest letter they haven't answered any questions because they believe they've already looked at the matter enough and simply point towards the FOS (stating that my right to use FOS runs out soon).

    Firstly: can I rebut the deadline given to me about my right to use the FOS? Surely, I can decide if and when I need to use them?

    Secondly: I'm wondering if going to the FOS weakens my case against RBS? I'm aware that the decision from the FOS isn't final if it's in RBS/NatWest favour, but I wonder if the small claimsicon court will think my argument isn't as strong if I went to the FOS first as opposed to straight to the small claimsicon? I also wonder if NatWest/RBS are aware of this?

  2. #2

    Default Re: RBS and the Financial Ombudsman Service

    Sadly, you do only have 6 months from the date of the Bank's "final responseicon" Letter to take your claim to the FOS.

    If you went to the FOS then as you say, you do not have to accept their decision.

    If you were to lose inthe small claimsicon court, you couldnt then take your claim to the FOS.

    However, if the Ombudsmanicon were to not find in your favour, you could go to the small claimsicon court - whether any negative decision from the FOS would have any weight on a small claims court? I really dont know

    Small claims do like you to have tried your best to resolve the situation before issuing a claim - I imagine that going to the Ombudsman would come under that.

    Please consider making a small donation to help keep this site running
    Click here to donate through PayPal (opens in a new window)

    Uploading documents to CAG ** Instructions **

    Looking for a draft letter? Use the CAG Library
    Dealing with Customer Service Departments? - read the CAG Guide first

    1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE
    2: Take back control of your finances - Debt Diaries
    3: Feel Bullied by Creditors or Debt Collectors? Read Here
    4: Staying Calm About Debt Read Here
    5: Forum rules - These have been updated - Please Read


    2: Does your Bank play fair - You can force your Bank to play Fair with you
    3: Banking Conduct of Business Regulations - The Hidden Rules
    4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly
    5: Fair Treatment for Credit Card Holders and Borrowers - COBS

    Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.


Tags for this Thread

Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE
We use cookies to personalise content and ads and to provide social media features. We also share information about your use of our site with our advertising and analytics partners. See details