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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Natwest business account overdraft - help needed badly please!!.


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currently have a natwest business account that is currently roughly ( not had statement for quite some time)15000 overdrawn.

 

Since dec 2011 I have been paying 1 pound token payments to my other unsecured creditors and they have all stopped interest.

 

I have wrote a few times to natwest offering the same terms few times over past 12 months ,and this has been rejected , aswell as my request to stop interest accruing on account which is around 500 every 2.5 months.

 

I have also in writing and over phone asked for sar and also copies of guarantee I signed back in 2008 , as I have documentation stating 10000 but natwest are saying 25000.

 

In latest phone conversation (dec 2012)they mentioned debt will go to recovery agent as is ltd company and no longer trading. Am thinking this is better as no way can ever pay it back due to circumstances same as other debts on token payments , and at least interest may stop.

 

Was thinking bankruptcy an option , but am currently managing other debts through my own efforts and advice from Cccs , am not with any debt management company or dmp , and are all accepting the pound at moment apart from natwest.

 

I would very much like any help or advice regarding what you think my next course of action shoud be to resolve this.

 

Best regards

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currently have a natwest business account that is currently roughly ( not had statement for quite some time)15000 overdrawn.

 

Since dec 2011 I have been paying 1 pound token payments to my other unsecured creditors and they have all stopped interest.

 

I have wrote a few times to natwest offering the same terms few times over past 12 months ,and this has been rejected , aswell as my request to stop interest accruing on account which is around 500 every 2.5 months.

 

I have also in writing and over phone asked for sar and also copies of guarantee I signed back in 2008 , as I have documentation stating 10000 but natwest are saying 25000.

 

In latest phone conversation (dec 2012)they mentioned debt will go to recovery agent as is ltd company and no longer trading. Am thinking this is better as no way can ever pay it back due to circumstances same as other debts on token payments , and at least interest may stop.

 

Was thinking bankruptcy an option , but am currently managing other debts through my own efforts and advice from Cccs , am not with any debt management company or dmp , and are all accepting the pound at moment apart from natwest.

 

I would very much like any help or advice regarding what you think my next course of action shoud be to resolve this.

 

Best regards

 

 

 

 

 

 

have a natwest overdraft at moment that currently with their collections since jan 2012. Have guarantee of 10000 , balance is around 15000.

 

I'm still being charged interest for unauth overdraft which is adding to it more and more.

 

Spoke to them this month a they advised will going to recovery agent soon , as no longer trading and ltd company wound up some time ago.

 

Tbh back in 2008 I was naive enough to listen to bank manager to set up ltd company and they were more than happy to give overdraft , I had no business plan and said will just be selling on eBay. I feel I was missled and misadvised in some ways , the guarantee was never explained to me properly.

 

My personal debt is unsecured and currently on token payment proud per month option , did try to offer this to natwest but they rejected.

 

Sorry for the essay but am so stressed about it. I feel ive done well to manage personal debt at present and stop interest.

 

But business debt seems to be going out of control.

 

Any advice or help would be very much appreciated .....

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Firstly stop dealing with Nat West over the phone. Keep everything in writing.

 

Secondly you need to pay £10 for a SAR and then they are legally obliged to comply within 40 days.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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