A 220 page introduction to all things consumer related by our own BankFodder.
Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.
Basic Account Holder Do you record your calls? You'll regret it if you don't.
Cagger since : Sep 2006
Posts : 37 (0.01 post per day)
Please help - RBOS say 'NO'
Morning folks, got a letter back from RBOS (Tommy McLean) Edinburgh. The usual letter-
'Thank you for you letter, blah blah blah, we believe our charges are blah, blah blah.
Main content - We have considered the OFT's findings in relation to credit card fees. we are concerned that the OFT publicy called into question the setting of charges applied to other products, including current accounts. The OFT has restricted its findings to credit cards and made no attempt to consult with RBOS or the industry in relation to other, entirley different products.
Consequently, against that background, we must differ with the vies expressed in your letter and will not be refunding any of the charges applied to your bank account.
Again, thank you for taking the time and trouble to write.'
Folks is this a normal fob off letter at the pre-lim stage, and does everybody get this? Please help.....
Away to post lba..........Cheers in advance T.D.
Basic Account Holder Do you record your calls? You'll regret it if you don't.
Cagger since : Sep 2006
Posts : 37 (0.01 post per day)
Re: Please help - RBOS say 'NO'
Thank you Warah,
i am drafting up the lba as we speak, i,m claiming just over £5k......
let the good times roll........
p.s. hope you are feeling better..
T.D.
P.P.s. What template are you using for the LBA?
Basic Account Holder Do you record your calls? You'll regret it if you don't.
Cagger since : Apr 2006
Posts : 26 (0.01 post per day)
Re: Please help - RBOS say 'NO'
Hi T.D
I used template lba from library on site & again enclosed schedule of charges, sent 1 copy to my branch & 1 to Edinburgh. As did my sister as we both use same branch.
Wish i was feeling better, but at least i can't feel any worse! I HOPE!
Cagger since : Jun 2006
Posts : 9,525 (2.20 post per day)
Re: Please help - RBOS say 'NO'
Originally Posted by Treacle's Dad 44
Morning folks, got a letter back from RBOS (Tommy McLean) Edinburgh. The usual letter-
'Thank you for you letter, blah blah blah, we believe our charges are blah, blah blah.
Main content - We have considered the OFT's findings in relation to credit card fees. we are concerned that the OFT publicy called into question the setting of charges applied to other products, including current accounts. The OFT has restricted its findings to credit cards and made no attempt to consult with RBOS or the industry in relation to other, entirley different products.
Consequently, against that background, we must differ with the vies expressed in your letter and will not be refunding any of the charges applied to your bank account.
Again, thank you for taking the time and trouble to write.'
Folks is this a normal fob off letter at the pre-lim stage, and does everybody get this? Please help.....
Away to post lba..........Cheers in advance T.D.
Hi can you post the contact details for Mclean please thanks
Basic Account Holder Do you record your calls? You'll regret it if you don't.
Cagger since : Aug 2006
Posts : 18 (0.00 post per day)
Re: Please help - RBOS say 'NO'
Hi ya. Yes thats the letter i recieved on two accounts with RBS. sent lba within 7 days got a full settlements. Keep goin and dont be fobbed off they dont want to go to court so will settle
Please help - RBOS say 'NO'
..........Cheers in advance T.D.
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Originally Posted by Treacle's Dad 44