Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


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  1. #1
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    Treacle's Dad 44 Novitiate



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    Default Please help - RBOS say 'NO'

    Morning folks, got a letter back from RBOS (Tommy McLean) Edinburgh. The usual letter-
    'Thank you for you letter, blah blah blah, we believe our charges are blah, blah blah.
    Main content - We have considered the OFT's findings in relation to credit card fees. we are concerned that the OFT publicy called into question the setting of charges applied to other products, including current accounts. The OFT has restricted its findings to credit cards and made no attempt to consult with RBOS or the industry in relation to other, entirley different products.
    Consequently, against that background, we must differ with the vies expressed in your letter and will not be refunding any of the charges applied to your bank account.
    Again, thank you for taking the time and trouble to write.'
    Folks is this a normal fob off letter at the pre-lim stage, and does everybody get this? Please help.....
    Away to post lbaicon..........Cheers in advance T.D.

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  2. #2
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    warah Novitiate



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    Default Re: Please help - RBOS say 'NO'

    Hi T.D

    Thats the reply both me & my sister got i know that much, Standard "Fob Off" iirc.

    Just keep going/smiling.

    Good luck
    S


  3. #3
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    Treacle's Dad 44 Novitiate



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    Default Re: Please help - RBOS say 'NO'

    Thank you Warah,
    i am drafting up the lbaicon as we speak, i,m claiming just over 5k......
    let the good times roll........
    p.s. hope you are feeling better..
    T.D.
    P.P.s. What template are you using for the lbaicon?


  4. #4
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    warah Novitiate



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    Default Re: Please help - RBOS say 'NO'

    Hi T.D

    I used template lbaicon from libraryicon on site & again enclosed schedule of charges, sent 1 copy to my branch & 1 to Edinburgh. As did my sister as we both use same branch.

    Wish i was feeling better, but at least i can't feel any worse! I HOPE!

    S


  5. #5
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    Default Re: Please help - RBOS say 'NO'

    Quote Originally Posted by Treacle's Dad 44
    Morning folks, got a letter back from RBOS (Tommy McLean) Edinburgh. The usual letter-
    'Thank you for you letter, blah blah blah, we believe our charges are blah, blah blah.
    Main content - We have considered the OFT's findings in relation to credit card fees. we are concerned that the OFT publicy called into question the setting of charges applied to other products, including current accounts. The OFT has restricted its findings to credit cards and made no attempt to consult with RBOS or the industry in relation to other, entirley different products.
    Consequently, against that background, we must differ with the vies expressed in your letter and will not be refunding any of the charges applied to your bank account.
    Again, thank you for taking the time and trouble to write.'
    Folks is this a normal fob off letter at the pre-lim stage, and does everybody get this? Please help.....
    Away to post lbaicon..........Cheers in advance T.D.
    Hi can you post the contact details for Mclean please thanks






    I am not a legal expert my advice is given without prejudice and is purely my opinion only. If you are in doubt please seek professional advice.
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  6. #6
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    warah Novitiate



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    Default Re: Please help - RBOS say 'NO'

    Mr Tommy Mclean
    Customer Relations Unit
    Retail Support
    The Forthstone
    56, South Gyle Crescent
    Edinburgh
    EH12 9LE

    Hope this helps
    S


  7. #7
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    Default Re: Please help - RBOS say 'NO'

    Thank you i am now going to hassle him for monies owed from 1991 to 2000 standby Mclean i is a bad ass mo fo






    I am not a legal expert my advice is given without prejudice and is purely my opinion only. If you are in doubt please seek professional advice.
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  8. #8
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    wizardcompuk Novitiate



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    Default Re: Please help - RBOS say 'NO'

    Hi ya. Yes thats the letter i recieved on two accounts with RBSicon. sent lbaicon within 7 days got a full settlements. Keep goin and dont be fobbed off they dont want to go to court so will settle

    Good luck



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