Can a 'Reply Card' ever be a legal Agreement? Part of my SAR's request came a little photocopy purporting to be 'it'. No details other than my personal ones and a Declaration with Credit Agreement Regulated by CCA1974.....I am applying for a Providian Visa card..... (I can scan it later if necessary). No interest rate etc. Dated Oct 2002.

Also, actual statements were not included, only a list of usage and payments made each month (quite adequate for reclaiming charges). But I'm sure I used to see, stamped on my actual statements, something about Payment Break Plan. Of course, I now know that is same as PPI!

When I looked in the T&C's (they kindly included a recent copy of these) it had, in small print, that the PBP would incur a charge of 0.89% of the balance each month.

Question 1. Is this a 'hidden' charge added to the APR charged each month so you don't realise it's there? Or, should I be less cynical and presume that I opted out without realising??

Question 2. How on earth do you calculate that???!

Sneaky or what??!

pbp is ppi go get 'em

dx

Be persistent with Monument.

They will try every trick to put you off making a claim,

however, I successfully made a claim on behalf of an elderly friend last year.

At that time they had a balance of about £2500 on their monument account and they were paying about £85pcm without really reducing the balance.

In response to the SAR they said they were not obliged to provide account details for more than six years and quoted the statute of limitations.

They ignored my reply that the Limitations Act allows for claims up to fifteen years following the event in circumstances when the individual was not previously aware of the claim.

I explained that the SAR had nothing to do with any claim but that it was an entitlement under the Data Protection Act and we were entitled to have all account details.

When they refused to comply with my request I made a complaint to the Information Commission Office.

The ICO upheld our claim and Monument immediately offered a refund of the balance on the account.

We also asked the Ombudsman to help with a claim for PPI refund.

After another year we have just received an account statement showing a credit balance of £6022.95 made up of PBP refund of £955.28 and PBP interest refund £5067.67.

When we called the customer relations number 01293 228702 there is a recorded reply explaining they are very busy

and quoting the number of days for refund calculations and refund cheque payments.

They will insist that PBP was not PPI in the beginning.

Clearly the Ombudsman is helping them see the truth!

Be stubborn, be firm.

Use all the guidance on this site.

It will help!

This thread can now be concluded!

Out of the blue, a month ago, received a letter from Monument offering me the PBP + a nice amount of interest. The PBP I'd paid back in 2003/4 was about £350 and the interest they offered took the sum to over £1600. Got the cheque a few days ago. Now in my a/c.

I couldn't be bothered to work out whether it was fair or not (I spent years fighting until I was exhausted). Also, for 6 years I was paying off the a/c balance at 0% interest. Such a relief to be shot of it all at last!

Well done