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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Pam V RBS


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Can somoeone please advise what can be claimed back on a Royalties Account!

 

Account is from July 2000 to Jan 2004.

 

Every month the statement has the following:

 

Int to Date ----------- 8.94 [this varies every month ~ assume we don't include] this]

 

CHG to Date ----------- 20.00 [this presumably default of some sort and] recalaimable]

 

CHG to Date ----------- 7.31 [this varies every month ~ Royalties + ??]

 

Help please

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Guest littlesally

Could the £7.31 be charges for overdraft use?

Yes the £20 can be reclaimed, but doubt the rest.

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I am looking into whether royalties Gold works like Advantage Gold. I think it does but need confirmation on this from RBS claimers

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yes it does NWSM, usually a charge every month for services used to be £10 recently increased to £12.

 

Stacy xx

NatWest - Settled in full 22/05/06

 

RBS- Prelim sent 9/05/06 £1,147

£500 offer 27/05/06, rejected 30/05/06

LBA sent 25/05/06 :razz:

MCOL 15/06/06

Defence received 20/07/06

Settled in full 01/09/06 wahey!!!!!!!!!

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stacymason

 

My daughter also banks with NatWest where she had an ADV Gold account so I am familiar with their charges.

 

However with RBOS ~ the account goes back to the year 2000 and as I have explained some charges which have no description I am trying to understand why they have been applied.

 

Year 2000: e.g. Chg to 06Jul ~ £3: Chg to 6Sep ~ £4.66: Chg to 06Nov ~ £4.40

 

Year 2001: e.g. Chg to 06Jun ` £7.31: Chg to 06Jul ~ £9.06: Chg to 06Aug ~ £5.84

 

It's not a nice round figure ~ Appears to be an Interest charge ~ but in each instance there is also a seperate interest charge: e.g INT to 06Aug ~ £6.35

 

Any suggestions?

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all I can suggest is phone the bank and ask, they should be able to tell you! Penalty charges are usually higher and round amounts eg £28, £30, £38 if that helps xx

NatWest - Settled in full 22/05/06

 

RBS- Prelim sent 9/05/06 £1,147

£500 offer 27/05/06, rejected 30/05/06

LBA sent 25/05/06 :razz:

MCOL 15/06/06

Defence received 20/07/06

Settled in full 01/09/06 wahey!!!!!!!!!

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We had a Royalities Gold account and there is a service fee each month for just having the account, think this was about £12, but as the last couple of years on our claim was after we cancelled the royalities subscription I couldn't tell you the current fee. £20 might be about right, this fee is not claimable as it is payment for the services on the account. We were also charged an "unauthorised overdraft fee" in any month we had gone over our overdraft limit. This currently stands at £28 per month, but I can probably get the earlier rates from our statements if you need them. You need to check the statements, as well as the normal sheets each month we used to get a separate slip with the "maintenance charges" listed on it. You need to check which part of the monthly fee charged was for the service charge on the account and which part was for an unauthorised overdraft fee.

We never got as far as court action as they coughed up at the LBA stage so didn't claim the interest just the flat fees. We claimed for fees relating to cheques/payments bounced ie not paid and card misuse fees, when the payment cleared but as we went over the limit we were charged. The fees are £35 and £38 currently. Plus any referral fees and the monthly unauthorised overdraft fees.

Just for your info we had an offer after our LBA but not the full amount. I wrote back and said I felt the amount was too low to settle. I pointed out that if they paid up now they could avoid me claiming the court fees and interest. I made it clear this was their last chance and that i was serious about proceeding to court after 7 days.

Got the full settlement on the 6th day :grin: .

Good Luck!!!!!!

ali

Btw I am no expert just give notes based on what I have read on here and other forums/sites, plus my own experiences and investigations.

 

All ccj's now dropped off file, 2 yrs to go to clear file.

All old debts either settled or made unenforcable.

 

RBS MPP-Full offer at 8 wks from first complaint

RBS Overdraft loanguard-full offer at 8 wks from complaint

Citicard ppi-with FOS finally paid 8 months after offer through FOS!

Capital one x2- with FOS

Monument ppi-with FOS

aqua x2 ppi-partialled settled still pushing for the rest

Black horse ppi-offers made and accepted except for one early loan they say no info held-still pushing for payment

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  • 3 weeks later...

Old post I know but to answer.......

 

Int to Date ----------- 8.94 [this varies every month ~ assume we don't include this]

 

This is included on the calculation spreadsheet on the right hand side where it says Interest Date & Interest Charged.

 

CHG to Date ----------- 20.00 [this presumably default of some sort and recalaimable]

 

The larger of the two account charges will be made up of the claimable charges for the month and your royalties payment. This will need to be split to find out your claimable amount. If the account is Royalties, this is currently charged at £6 so £14 of this is claimable/

 

CHG to Date ----------- 7.31 [this varies every month ~ Royalties + ??]

 

This second one is likely to be what RBS call "loanguard" and is payment protection of your overdraft. If your daughter doesn't have overdraft, then claim it back as well.

 

Hope that helps.......

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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