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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Ridiculously noisy Fridge Freezer!


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Hi can anyone tell me what my rights are regarding a Fridge Freezer which was noisy from day one.

According to the manual some noise of the refrigerant is 'normal' but the noise is meant to stop after a 'couple of weeks' once everything has 'settled down'.

It hasn't! It crackles and pops like a bowl of Rice Crispies with Tourettes!

It is in the kitchen but can be heard in the lounge and upstairs when we are in bed.

I was willing to wait a while to see if it stopped but it is clear now it has not improved.

 

Not sure if this is relevant but this is the second one we have had. The first one was not the same as the one in the picture on the website and the door was dented. I spent ages (and lots of 10p's per minute) on the phone trying to find out which model was the one in the picture. After assurances that the first one must have been old stock the second one turned up and was the same. I informed the driver this was not the one we were told we were getting and he phoned his 'office/depot' and told them as well as writing this on the delivery note we signed.

 

Would this count as rejection of the item at delivery?

 

If not/so what action should I take?

 

Thanks in advance

 

PS It is less than 6 months old.

Edited by Redletter
forgot to mention....

Redletter

 

 

'I believe the struggle for financial freedom is unfair - I believe the only ones who disagree are millionaires!'

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Hi Red ,

 

Probably best first step is to contact COMET and request a callout for an Engineer to inspect the F F regarding the noise and take it from there .

 

What is the Make and Model out of interest ?

Regards

GorgieBoy

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Hi ash ,

 

This same story was recently spoken about on the BBC 3 counties radio consumer show.

 

What was the story, was it with regards to this Hotpoint Model being exessively noisy or goods received NOT as ordered ?

 

At this moment cannot find many others complaining about this Model being Noisy but that may not be the case .

Edited by GorgieBoy

Regards

GorgieBoy

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  • 2 weeks later...
Hi,

Bought the same model with the same stupid noises - comet took it back and sent a new one, still making the clucking noises!

Can't bare the noise - if i had open plan i would have put it out the back door!:???:

 

I wouldnt mind but when we ordered it the picture on the website showed a fridge freezer with silver handles. When it arrived-no handles. Spent ages on the phone and they told me i had old model and they would re-order the 'correct' one. Then it arrives-no handles!

 

So the delivery guy phones his depot and tells them and then wrote on the delivery note that customer said it is not the right model.

 

So I have 2 approaches.

1) Complain about noise and request new.

OR

2) How long would I have to send it back based on the wrong model-or has that passed?

Redletter

 

 

'I believe the struggle for financial freedom is unfair - I believe the only ones who disagree are millionaires!'

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Hi Red ,

 

Probably best first step is to contact COMET and request a callout for an Engineer to inspect the F F regarding the noise and take it from there .

 

What is the Make and Model out of interest ?

 

Have you contacted COMET yet and requested an Engineer to examine the FF ?

Regards

GorgieBoy

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Hi wont ,

 

The question was to Red the OP, that said I think the COMET engineer needs to go back to school regarding how a FF works there is plenty movement going on inside a FF 24 hours a day .

 

This is the Freezer part Facts ,

 

A freezer works by drawing the heat out of the freezer compartment. To start the process, the refrigerant--in gas form--goes into the compressor where the compression process causes it to get very hot. The hot gas moves through more coils and starts to cool off. This causes the gas to turn into a liquid. Gas is forced into an expansion valve while in the liquid form. This valve has a very small opening which--when the refrigerant is forced through it--turns into a very cold mist.

As the mist goes through the coils under the freezer compartment, it starts to evaporate and turn back into a gas. The temperature of the mist is around -27 degrees at this point, and it takes the heat from the freezer compartment with it.

The refrigerant starts to warm up again as it draws out the heat, and it is sent back to the compressor to start the process over again. Each time the refrigerant goes through it cycle, it takes more heat from the freezer compartment until there is none left. This is what leaves you with frozen food.

 

 

Thermostats and Refrigerants

 

  • The thermostat detects the temperature inside the freezer compartment and tells the compressor when to come on. This is why you will sometimes hear the freezer cycle on and off. This is also one of the most common repairs needed on a freezer. If the thermostat doesn't work, the freezer will either keep running or not come on at all.
     
     

Edited by GorgieBoy

Regards

GorgieBoy

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I havent done anything yet as I am trying to determine whether I have cause to reject the item on the basis that it was delivered 'not as ordered'?

Redletter

 

 

'I believe the struggle for financial freedom is unfair - I believe the only ones who disagree are millionaires!'

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Also, do I have to have an engineer when the last fridge freezer they brought us had the same fault.

In fact do I have to have an engineer at all? I thought faulty goods could be rejected anyway?

Redletter

 

 

'I believe the struggle for financial freedom is unfair - I believe the only ones who disagree are millionaires!'

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Hi Red ,

 

Goods - what the law says

When you buy

new goods from a shop or a market stall, the law (principally

 

the Sale of Goods Act 1979 (as amended)) says they must:

 

match their description. This means they must be as described by

 

the seller. This includes any description on the packaging

. In most

 

circumstances, it also means that they must conform to any advertising

 

claims made about them;

and

 

be of satisfactory quality. This means the goods must be fit for their

 

purpose and meet the standards that any reasonable person would

 

expect. This includes the appearance and finish of the goods, their

 

safety and durability and whether they are free from defects, including

 

minor faults.

 

 

There are two issues here 1 Goods not as described and 2 Goods appear to be faulty .

 

Probably best contacting the Directors Office by Email regarding both issues and see what their response is

 

[email protected]

 

It is also worth putting your complaint is writing and send it Registered post to the Directors Office Address can be found on the COMET threads .

 

That at least will set the wheels in motion .

 

Whatever happens next we will see but I cant see COMET just replacing this FF for the cost of an expensive phone call to them at this moment .

 

It may be a long hard slog unfortunately even though SOGA is on your side I would suggest .

Perhaps the Site Team Guys can suggest other avenues here .

Regards

GorgieBoy

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Hi Red ,

 

Goods - what the law says

When you buy

new goods from a shop or a market stall, the law (principally

 

the Sale of Goods Act 1979 (as amended)) says they must:

 

match their description. This means they must be as described by

 

the seller. This includes any description on the packaging

. In most

 

circumstances, it also means that they must conform to any advertising

 

claims made about them;

and

 

be of satisfactory quality. This means the goods must be fit for their

 

purpose and meet the standards that any reasonable person would

 

expect. This includes the appearance and finish of the goods, their

 

safety and durability and whether they are free from defects, including

 

minor faults.

 

 

There are two issues here 1 Goods not as described and 2 Goods appear to be faulty .

 

Probably best contacting the Directors Office by Email regarding both issues and see what their response is

 

[email protected]

 

It is also worth putting your complaint is writing and send it Registered post to the Directors Office Address can be found on the COMET threads .

 

That at least will set the wheels in motion .

 

Whatever happens next we will see but I cant see COMET just replacing this FF for the cost of an expensive phone call to them at this moment .

 

It may be a long hard slog unfortunately even though SOGA is on your side I would suggest .

Perhaps the Site Team Guys can suggest other avenues here .

 

Thanks for that. Has anyone had dealings with this Bob Darke character?

Redletter

 

 

'I believe the struggle for financial freedom is unfair - I believe the only ones who disagree are millionaires!'

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  • 1 month later...

I maybe a bit late joining in this conversation but I also bought the FUFL1810P from Laskys (an internet arm of Comet). Same story, the annoying clucking noise. I contacted Indesit (who make Hotpoint now) and asked them if it was normal as I had never owned a frost free fridge before and had been warned that frost free fridges can be noisy. They offered to send an engineer but warned me as I didn't take out the extended warranty, if there was no fault then they would charge a call out fee of £50. The girl on the line couldn't tell me if it was normal or not. I had second thoughts and called them again and this time the guy seemed to know a lot more about the workings of that fridge and explained that with frost free freezers (at least these Hotpoint models) the fridge is cooled by drawing air from the freezer and there are relays and solenoids that switch in and out to let the cold air into the fridge through the holes at the back of the fridge. I concluded from this that it is highly likely that the noise I am hearing is "normal" and cancelled the visit of the Engineer as I didn't want to be hit for £50.

The damn thing is still clucking but seems to be working OK. The guy at Indesit said" Like all noises that surround you, and I live near a railway track, you get used to it and after a while you don't notice it" Well I haven't got used to it yet!

 

As for the model you ordered having handles, I know what you mean as the illustration on Comet's web site showed the wrong model. The FUFL1810P doesn't have handles. I went into a Comet shop to check that before I ordered on line because I didn't want handles. The picture for the FUFL1810P on their website was not of the FUFL1810P.

 

Anyway I guess you are stuck with it now since the demise of Comet but you have the comfort of knowing that you are not alone having to listen to regular clucking from your Fridge/Freezer as I suspect that is normal operating noise for this model and maybe other frost free freezers but I haven't been told that by a professional who really knows.

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  • 1 month later...

Hi all..........

I have just joined this 'forum' and maybe I can give some input to this particular thread. I purchased a Hotpoint Fridge / Freezer model FFFL1810 from Currys on 18 June 2012. We had just moved house and needed a new fridge/freezer and as my wife and I have always purchased Hotpoint appliances, {washing machines, tumble driers, fridges etc.} and always been pleased with their quality and longevity, we decided to buy this model. This was to be our first frost free device and we thought the apperance was 'nicer' than most. I paid £450 for it, so it was NOT a cheap item!

After setting the machine in the kitchen {not a particularly warm room}, even checking it was level { with my woodworking level ~ how sad!}, I left the machine to set itself running. After a few hours I noticed this 'clicking' sound coming from the rear of the unit. I left it for a few days, thinking the sound might 'go away', but the noise, if anything, got more regular. Every morning when I came down to make a cup of tea, there it was, clicking away 'like a good-un'. Sometimes this went on for nearly an hour! It all came to a head when we had our first dinner party in our 'new' house and during the meal, one of the guests said........." What's that clicking sound?" {The dining room is the next room to the kitchen}.

I phoned Currys and mentioned this to them, they then organised a visit from a Hotpoint serviceman........ who said, after conducting temperature checks, that there was nothing wrong with the item. It was at this point that I approached my local consumer show on 3 Counties Radio {Beds, Herts and Bucks}. See the thread at October 3rd 2012, yes it was me!! 3CR were helpful and orgainsed another visit from Hotpoint.

Yet again, the 'engineer' conducted temperature checks {I could tell it was at the correct temperature by monitoring the fridge temperature sensor that I had purchased!} and like the first engineer, said it was not at fault. I was then in conversation that he admitted that this style of frost free fridge freezer was noisy and the clicking sound was the ice 'cracking' behind the machine! It was NOT a sticking relay, faulty thermostat or an electrical board fault, as I thought. I asked if anything could be done, the answer was NO!

The long and the short of it........ 3CR could not get any further with Currys {who my contract was with} or Hotpoint. I was willing to exchange this unit with another make {even if I had to pay extra}......... but no joy!

Well the fridge/freezer is now 7 months old and still clicking away {regularly!}. For those you might think we {on this forum and others on the Internet} are being a little fussy, take from me, I drives 'one mad'. We now have to close the kitchen door at night as we can still hear it upstairs in bed!!

So, what to do ...... 1) accept it or 2) do something about it. I'm still willing to take this matter further, as I think Hotpoint have produced something that has not been tested enough before being put onto the market, is of poor design and not fit for the purpose! Yes it does what it is meant to do ~ keep food fresh and frozen ~ but surely it must not cause annoyance!

PLEASE CAN WE ALL GET TOGETHER ON THIS....... I WILL BE SENDING A LETTER TO HOTPOINT AND RETURNING TO THE 3CR CONSUMER SHOW!!

 

Nick

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Luckily for me this clucking noise comes and goes and is by no means constant (It is still annoying but I guess I am also "getting used to it") but as you say when it does come on it can last for up to an hour. I wonder on what grounds you can get the ff replaced, you cannot argue it is not fit for purpose (because it works OK) They claim the noise level of the unit (FUFL1810P) is 44db. I guess if you can prove that it is louder than that you can claim that it doesn't perform to the advertised spec but how do you prove that because it doesn't say where that noise level is measured (is it directly in front or behind the fridge or 10 meters away?). However there should be more knowledgable consumers experts on this forum than me.

 

Certainly, when I was looking around prior to my purchase I was told by a shop salesman that frost free freezers are noisy, he said he had one and wish he had never bought it. OK he was trying to sell me a "low frost" fridge/freezer but it also wasn't a Hotpoint. I haven't been able to research whether ALL frost free fridge freezers are noisy ( and is therefore something that has to be accepted if you want a frost free freezer) or whether it is only Hotpoint models. If all frost free models are noisy (or even just Hotpoints) and it wasn't pointed out to you by the Currys salesman then you may have a case to pursue that route as dissatisfaction or unsuitability.

 

It'll be interesting to know if as a consumer there is real case for complaint however I doubt the rest of us on this forum have a path to complain as the retailer (to whom we must initially direct our dissatisfaction) no longer exists.

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Hi again.........

I have phoned BBC 3CR consumer show and they seem to be interested in following this up again. Re some of the points you made.......... I was not told by the salesman that this FF would be noisy. Is it likely that the average sales assistant would know that this particular model of FF made an unacceptable noise and if so, tell the customer? Our daughter has a Frost Free freezer/fridge unit and it doesn't make a noise. I cannot remember the make BUT it isn't a Hotpoint.

Although I hear what you are saying about "it does the job... etc" thus I cannot reject it on grounds of not 'being suitable for the purpose', surely if something is causing so much annoyance, not just to me BUT plenty of others......... someone said he was that close to throwing it out, I know the feeling!!!........ the consumer must have some recourse. BAD DESIGN MUST NOT BE EXCUSED! What happend to QA.... too expensive I guess!

I will keep trying and let you all know if I have any success BUT don't hold your breadth!

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I don't want to rain on your parade but I called my cousin who bought a Bosch frost free fridge freezer recently and she tells me that hers also makes the same clucking sounds (she's heard mine). I don't want to harp on but I do suspect that all (or certainly most) frost free fridge freezers that have been designed and made in recent years probably make the same sounds. It would certainly be worth while doing a bit more research along these lines as all of us in this thread have purchased a frost free fridge freezer for the first time and perhaps should have known that frost free freezers cluck loudly. (although I don't know how if we've had no previous experience and we wouldn't think to ask). After all we wouldn't buy a petrol lawn mower expecting it to be silent would we?

 

No I doubt that the "average shop assistant" would know what a frost free fridge freezer sounds like unless they had one themselves and then may not think to tell a prospective customer but that may not be an excuse as far as consumer rights goes.

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  • 1 month later...

Hi.......... the chap who appeared on 3 Counties Radio again. Sorry I have not got anywhere with 3CR or Currys or Hotpoint. So it looks like the consumer has got to put up with this very poor design. It has got to me so much that I'm tempted to rip the back off to see where the 'bloody noise' is coming from. Does anyone have a diagram {construction diagram} of this Fridge/Freezer?

If it is as the Hotpoint engineer said....... "It is the sound of the ice cracking......" {Which I don't believe}, then I might be able to do something about it.

 

Any ideas out there, other than to dump this piece of 'pap'. An expensive piece of 'pap' at that!

 

Not impressed........... Nick

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  • 2 months later...

Hi there we have a Hotpoint FUFL 1810G and we have the same unbearable clicking/clucking noises and it's driving me insane, I just want to smash it to bits, I got it in January and it's a great looking fridge and does the job but I cannot handle the noise. A few weeks ago the thing started a whole new noise which my husband recorded and sent to Hotpoints facebook page, they soon sent an engineer straight out who replaced a seal and said that it was due to a build up of ice, didn't solve the clicking noise, I can't put up with it much longer but is it worth complaining to Currys or Hotpoint or am I wasting my time?

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Hi

 

The man who went on Three Counties Radio again....... nice to know I'm not alone with the 'Clucking Fridge' Nearly incorrecty typed that last phrase!!! I'm still annoyed that I spent £490 {I think it was} on a poorly designed frost free fridge/freezer. Yes it does the job and looks very 'pretty', but like the previous contributor, it drives 'one potty'. For those who think we are being very fussy............. no we are not! This model of Hotpoint fridge/freezer {and some other makes of frost free fridge/freezers} was obvioulsy never tested before going on the market. I would advisee anyone who is thinking of buying the same model, to decide if you want to be driven 'dotty'. If it is in a garage i.e. not in hearing distance, then fine! The trouble with this particular problem is where to go to get a fair result for the consumer. I dont think it is unreasonable to have it either exchanged or have the money refunded.

The shop that sold it to me {Currys} is not interested, neither is Hotpoint! Their comment is....... "there is nothing wrong with it.......... it keeps food cool / frozen". Yes true it does, but it should not drive the customer to insanity or even make the customer want to 'smash it up'!!!

I'm just wondering if there is someone {out there} who knows what is making the noise and therefore how it can be stopped or reduced in noise level. Is there a Hotpoint engineer who can answaer the question?

Because it is a regular noise, I cannot believe it is the sound of ice cracking.......... a reason given by the second Hotpoint engineer who visited my home.

It would be nice to find someone who can help with this very annoying fault {or very poor design}

 

Nick

:|

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