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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
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American Express debt passed to SRJ - Income and Expenditure


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Hi All

 

I had an American Express debt passed to SRJ and had a payment arrangement in place.

 

A E have now passed that debt to another debt company vilcollections.

 

I am continuing to pay vilcollections

but they are saying that no payment arrgt was agreed with them

and i must supply an income and expenditure form which is very detailed.

 

They say my payment is a good will payment.

 

What are my obligations?

 

Many Thanks

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None, if an arangement was made with the original creditor then they must accept the situation.

Tell them so!!

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

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Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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Yes. If an agreement was already in place, they must honor it. Ignore them and tell them that is how much they are going to get. Non negotiable.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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http://www.consumeractiongroup.co.uk/forum/content.php?840-Stop-your-bank-or-lender-breaching-their-instalment-agreement

 

Have a read of the article in the link above. If a payment arrangement was in place when this new kid on the block took it on.. then they must accept what was in place. They simply cannot renege on the agreement, they purchase the debt with any encumbrances.

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now in amex forum.

 

can i just point out

that SRJ

 

and even more so

VILE collections

 

are very very much bottom feeders

 

and only real in lemon debts

 

how old is this card

does this debt show on your cra file [see below]

ever CCA'd them

ever sent an SAR to get all the statements and get reclaiming.!

 

its a pass the parcel debt me thinks

 

here you have a vit, this guy is coughing nicely...

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I have sent them an email advising them of this, and stating that my payments are not goodwill payments, they are an ongoing payment arrangement. I do have a copy of my original credit agreement so i cant argue anything. However, I doubt they will take me to court for not supplying an I and E form!!

 

Watch this space for their reply!!

 

Many Thanks

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They cant take you to court simply for not supplying anI&E form. Mainly because it is not a legal requirement and only a court can order you to provide one. Of course, you can provide them one simply to make things a little easier in some cases, but theres no obligation on you to do so.

  • Confused 1

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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can you please answer the q's in post 8

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi

 

Ive a copy of the credit agreemnt which i signed in 2005/2006 and i started the payment arrangement in 2007 i think. ive not checked my credit file(mosstly because its all bad!!) and ive never sent a SAR.

 

Vilcollections have said i must complete the i and e form as they have to review accounts on a regular basis.

 

I note that it is very detailed and asks for a lot of info- also about my partners income, dependants etc which i dont feel inclined to give.

 

any thoughts would be appreciaited.

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two words... bugger then off!

 

they have NO legal powers to demand ANYTHING.

 

i'd sar the OC and get your cra file.

 

fire a CCA to vile too

 

see if they have the agreement.

 

does this debt show?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 2 months later...
HiIve had several letters from vilcollections asking me to contact them, but ive ignored them!!Ive just carried on paying!!

 

why?

 

as post 13

 

and

 

post 8

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 2 years later...

Hi all

 

i have an old American express debt which was originally passed to srj

and i made a payments arrangement odf 10 per month but cant find the paperwork.

 

 

It thrn got passed to Vilcollections who said this was a goodwill gesture

and kept asking for an income and expenditure form.

 

 

I didnt provide this but continued to pay them.

 

 

This then got passed to firstsource llc

confirnmed by American express and have continued to pay them without problem.

 

i have had the signed credit agreement from American express.

 

How i have now received a letter from first source

stating that i have a payments arrangement with their office

but their records indicate that no confirmation letter has been sent.

 

They then state going forward if i establish a different payment arrangement

a payment arrangement confirmation letter will be sent to me.

 

they then apologise for the inconvenience.

 

It then states that American express will continue to register the status of my account

with the credit reference agencie

Its currently not listed on ghem at all!

 

i feel they are trying to get more money but this repayment is in line with my other creditors.

 

Any thoughts?

 

Many thanks

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old and new threads merged

 

 

have you ever sent vile a CCA request?

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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who too?

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Cca request sent a couples ofcyesrs ago and they sent me a copy of my credit agreement.

 

Hi i sent it to American express and they sent it back. They assigned it to srj and wrote confirming this the same with Vilcollections and firstsource.

 

Dont know why its not on my credit file

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so on the DCA letters it states our client Amex?

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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assigned means sold

who on the vile col letter do they say is their client

 

 

and it wont be on your credit file

it was defaulted more than 6yrs ago

never to return

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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