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Up until I stepped back, I had always looked after my mother and since her admission to the care home, I visit regularly.   .(c)    Sections -  4, 5 and 7  I am struggling to understand these as I don’t have a legal background.  I was wondering if there is anyone who might be able to explain what they mean.  It’s been a horrendous situation where I had to walk away from my mother at her most vulnerable because of; ss (not helping), scammer and groomer. I have no legal background, nor experience in highly manipulative people or an understanding of how the SS system operates, finding myself isolated, scared and powerless to the point I haven’t collected my personal belongings and items for my mother’s room in the care home.  Sadly, the court has only had heard one version of this story SS’s, and based their decision on that. My mother’s situation and the experience I have gone through could happen to anyone who has a vulnerable parent.    If anyone any thoughts on this much appreciated.  Thank you. ______________________________________________________  (Below is the Court of Protection Order)  COURT OF PROTECTION                                                                                                                                                                                   No xxx  MENTAL CAPACITY ACT 2005 In the matter of Name xxx ORDER Made by  Depty District Judge At xxx Made on xxx Issued on 18 January 2024  WHEREAS  1.     xxx Solicitors, Address xxx  ("Applicant”) has applied for an order under the Mental Capacity Act 2005.  2.     The Court notes (my mother) is said to be estranged from all her three children and only one, (me) has been notified.  3.     (Me) was previously appointed as Atorney for Property and Affairs for (my mother).  The Exhibity NAJ at (date) refers to (me) and all replacement Attorneys are now officially standing down.  4.     Pursuant to Rule 9.10 of the Court of Protection Rules 2017 and Practice Direction 9B the Applicant 2must seek to identify at least three persons who are likely to have an interest in being notified that an application has been issues.”  The children of (my mother), and any other appointed attorneys are likely to have an interest in the application, because of the nature of relationship to (my mother).  5.     The Court considers that the notification requirements are an important safeguard for the person in respect of whom an order is sought.  6.     The Court notes that it is said that the local authority no longer has access to (my mother’s) Property.  7.     Further information is required for the Court to determine the application.  IT IS ORDERED THAT  Within 28 days of the issue date this order, the Applicant shall file a form COP24 witness statement confirming that the other children of (my mother) and any replacement attorneys have been notified of the application and shall confirm their name, address, and date upon which those persons were notified.  If the Applicant wishes the Court to dispense with any further notification, they should file a COP9 and COP24 explaining, what steps (if any) have been taken to attempt notification and why notification should be dispensed with.   Pending the determination of the application to appoint a deputy for (my mother), the Applicant is authorised to take such steps as are proportionate and necessary to access, secure and insure the house and property of (my mother).   This order was made without a hearing and without notice.  Any person affected by this order may apply within 21 days of the date on which the order was served to have the order set aside or varied pursuant to Rule 13.4 of the Court of Protection Rules 2017 (“the Rules”).  Such application must be made on Form COP9 and in accordance with Part 10 Rules.              
    • Unless I've got an incorrect copy of the relevant regulation: The PCN is only deemed to have arrived two days after dispatch "unless the contrary is proved" in which case date of delivery does matter (not just date of posting) and I would like clarification of the required standard of proof. It seems perhaps this hasn't been tested. Since post is now barcoded for the Post Office's own tracking purposes perhaps there is some way I can get that evidence from the Post Office...
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Samsung VAT cashback


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Hi there,

 

just after a little bit of advice my friend Sally has been having loads of problems dealing with Samsung after buying a £170 TV and trying to get her £30 Cashback. Btw the TV was bought from Pc world although this is of minor relevance in the matter.

 

She has been on the phone and emailing in total utilising about 7 hours to no avail.

 

I advised her to email the CEO and ask for compensation for not having been giving her rightful £30 VAT money back. The Senior customer services chap from exec office has now responded and said that the cheque will be issued, wheter this will materialise is anyone's guess! However he has said he will be unable to offer compensation.

 

Just wondering if anyone has any ideas as to how to chase up the compensation bearing in mind Samsung have been giving Sally the run-around for 4 months, and its more than likely she is not the only one this has happened to!

 

Look forward to any advice and have a lovely day.

 

Best regards

 

BB

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Can you tell us what the deal was and how it was presented to you - and when.

Thanks

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Hi Bankfodder,

 

yes the deal was on a £170 TV made by Samsung and instore they had details of how to apply for the £30 cashback.

 

The TV was bought on the 30th April 2012. so four months later still no sign of the money after extensive chasing up.

 

Details of how to claim are found here https://samsungvatback.com/ and the proper procedure was followed by Sally however Samsung and there 3rd party people OPIA who run the promotion kept fobbing her off passing her between each other until a letter was written to the CEO's office.

 

A senior customer service rep has offered a £30 check to be sent out but is unwilling to offer comp.

 

Hope this helps. Let me know if anything else is requried

 

Best regards

 

 

BB

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Very silly of them to make such a stupid fuss. However, I can't imagine that you would be entitled to very much compensation - £5 at most unless you have incurred any particular expenses.

 

I think that it is probably not worth your while doing anything about it.

Take the money but tell them that it has been flagged up on this forum - send them the link and tell them that it is a shame that they are prepared to hurt their own reputation to save bonbons.

Maybe Apple is right, that Samsung are cheapskate.

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. Maybe Apple is right, that Samsung are cheapskate.

 

Yes,

 

true say,

 

I am sure the 665 million they have had to pay out to Apple will be of much satisfaction for Sally

http://www.bbc.co.uk/news/technology-19377261

 

many thanks for your advice

Best Regards

 

BB

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  • 3 weeks later...

Hi Bankfodder,

 

just to let you know Sally received a cheque, the second £30 cheque issued, banked it and was bounced by the bank this is the second time this has happened now. Imagine this is 5 months later and a measly £30 has not been credited to Sally's account. I am sure Samsung are just waiting for her to give up. Wether this is an administration error (I doubt it as this is the 2nd time around) or not its really poor from Samsung. Think of all the poor people who don't have access to internet or phone who will effectively have been cheated out of their £30 cash back.

 

Shame on Samsung and go Apple, sue them for all their worth!

 

Regards

 

BB

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  • 2 weeks later...

Shocking - but i would have sent a recorded letter instead of spending all that time on the phone. Samsung must be having hard times. Their Head Office is in Chertsey, you could threaten to doorstep visit to their corporate HQ and do a leaflet drop to all workers as they enter the building. I threatened this on two occasions in last 10yrs (other companies) and it worked a treat.

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  • 3 months later...

I sent my £100 cashback claim in Sept 2012 -having followed all the instructions clearly and posted it within the correct timeframe. They emailed to confirm receipt a few weeks later. I heard nothing for weeks and tried to contact them a few times but always received an automated response instead, which doesn't really tell you much. Then I received an email in December stating that I had not sent the documents in time and it had expired. Fortunately I have proof of postage and kept all the emails etc. I went on to their website and put in my invoice number, where surprise, surprise, it said my claim has been successfully processed! I have tried to contact their 0843 number as advised and no matter what time of day I call, I'm always number 9 or 10 in the queue. Once I managed to get to number 1 in the Q but a recorded message said that they were unable to take my call - after holding for half an hour. I think the cashback will be useful for my phone bill!

I will be reporting them to Which?, Martin Lewis and BBC Watchdog or trading standards as I seriously smell a rat...... shame on Samsung....... £100 might not be a lot to them, but it is to me.

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Hi there,

 

sorry to hear of your problems with Samsung.

My friend Sally eventually got her £30 back after numerous calls emails and letters like you say which amounted to more than the original £30 she was claiming for!

 

You might want to try emailing the CEO directly:

[email protected]

 

 

 

Good on you for reporting them to the relevant bodies.Samsung need to get their act together and honor their cashback promotions! Wishing you all the best of luck with that! :)

 

 

Regards

 

 

 

BB

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  • 2 years later...

Another warning not to buy anything that from Samsung or John Lewis that has any sort of Cashback promise.

 

I ordered a Samsung Washing Machine from John Lewis (on line) on the 6th of July on the basis that;

 

1. I would receive it within 10 days,

2. it would come with a 5 year warranty and

3. I would get £75 cashback on the deal.

 

I received confirmation of the purchase shortly after placing the order online. I noticed straight away that there was no mention of the warranty or the cashback on the documentation. I immediately contacted John Lewis to ask what had happened to it. They told me that the necessary documentation and instructions for claiming the cashback would arrive with the machine. The 10 day delivery date passed with no sign of the machine and several contacts with Customer services, and on the 4th August, 19 days later than advertised, the machine turned up but, predictably, with no documentation regarding the extended warranty or cashback.

 

I then contacted John Lewis customer services and was sent an email giving a link to where I could download a VAT receipt which would need to be presented before claiming the cashback. No information regarding this requirement was available before asking. I followed the link only to find that the site had no facility for downloading the link. John Lewis would not accept that this was the case but said that If I wanted I could write to them and they would send me a VAT receipt by Royal Mail; they said that this would take 31 days!

 

Noticing that there was also a time limit on claiming, I returned to the website and eventually found some instructions regarding “downloading” the VAT invoice. These were to “ Bring up the copy of the VAT Receipt on the computer screen, take a photograph with a digital camera or mobile phone, up load the photo onto the computer and download into the electronic form on the web page! ( remember that this a major technology specialist!)

I took a screen shot, pasted it onto a word document and tried to upload but it wouldn’t accept any format other than PDF or JPEG. I eventually managed to upload the receipt as a PDF and the operation was completed. I now have to wait for several weeks before I get the cashbackj and confidently predict that there will be further “problems” then.

 

There are only two possible reasons for the procedure to be as complicated and problematic. Either they are technically incompetent or, more likely, this is a [problem] to entice people to buy products at a higher price than advertised. (google Samsung Cashback [problem] and you’ll see similar complaints on various products going back to 2012). If so, John Lewis is also profiting by it and must bear part of the responsibility and reputational damage.

 

The lesson is; do not buy anything from Samsung or John Lewis offering a cashback unless you have access to a free telephone and a lot of free time on your hands!

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