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    • The Notice to Hirer does not comply with the protection of Freedoms Act 2012 Schedule  4 . This is before I ask if Europarks have sent you a copy of the PCN they sent to Arval along with a copy of the hire agreement et. if they haven't done that either you are totally in the clear and have nothing to worry about and nothing to pay. The PCN they have sent you is supposed to be paid by you according to the Act within 21 days. The chucklebuts have stated 28 days which is the time that motorists have to pay. Such a basic and simple thing . The Act came out in 2012 and still they cannot get it right which is very good news for you. Sadly there is no point in telling them- they won't accept it because they lose their chance to make any money out of you. they are hoping that by writing to you demanding money plus sending in their  unregulated debt collectors and sixth rate solicitors that you might be so frightened as to pay them money so that you can sleep at night. Don't be surprised if some of their letters are done in coloured crayons-that's the sort of  level of people you will be dealing with. Makes great bedding for the rabbits though. Euro tend not to be that litigious but while you can safely ignore the debt collectors just keep an eye out for a possible Letter of Claim. They are pretty rare but musn't be ignored. Let us know so that you can send a suitably snotty letter to them showing that you are not afraid of them and are happy to go to Court as you like winning.  
    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
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Samsung VAT cashback


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Hi there,

 

just after a little bit of advice my friend Sally has been having loads of problems dealing with Samsung after buying a £170 TV and trying to get her £30 Cashback. Btw the TV was bought from Pc world although this is of minor relevance in the matter.

 

She has been on the phone and emailing in total utilising about 7 hours to no avail.

 

I advised her to email the CEO and ask for compensation for not having been giving her rightful £30 VAT money back. The Senior customer services chap from exec office has now responded and said that the cheque will be issued, wheter this will materialise is anyone's guess! However he has said he will be unable to offer compensation.

 

Just wondering if anyone has any ideas as to how to chase up the compensation bearing in mind Samsung have been giving Sally the run-around for 4 months, and its more than likely she is not the only one this has happened to!

 

Look forward to any advice and have a lovely day.

 

Best regards

 

BB

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Can you tell us what the deal was and how it was presented to you - and when.

Thanks

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Hi Bankfodder,

 

yes the deal was on a £170 TV made by Samsung and instore they had details of how to apply for the £30 cashback.

 

The TV was bought on the 30th April 2012. so four months later still no sign of the money after extensive chasing up.

 

Details of how to claim are found here https://samsungvatback.com/ and the proper procedure was followed by Sally however Samsung and there 3rd party people OPIA who run the promotion kept fobbing her off passing her between each other until a letter was written to the CEO's office.

 

A senior customer service rep has offered a £30 check to be sent out but is unwilling to offer comp.

 

Hope this helps. Let me know if anything else is requried

 

Best regards

 

 

BB

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Very silly of them to make such a stupid fuss. However, I can't imagine that you would be entitled to very much compensation - £5 at most unless you have incurred any particular expenses.

 

I think that it is probably not worth your while doing anything about it.

Take the money but tell them that it has been flagged up on this forum - send them the link and tell them that it is a shame that they are prepared to hurt their own reputation to save bonbons.

Maybe Apple is right, that Samsung are cheapskate.

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. Maybe Apple is right, that Samsung are cheapskate.

 

Yes,

 

true say,

 

I am sure the 665 million they have had to pay out to Apple will be of much satisfaction for Sally

http://www.bbc.co.uk/news/technology-19377261

 

many thanks for your advice

Best Regards

 

BB

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  • 3 weeks later...

Hi Bankfodder,

 

just to let you know Sally received a cheque, the second £30 cheque issued, banked it and was bounced by the bank this is the second time this has happened now. Imagine this is 5 months later and a measly £30 has not been credited to Sally's account. I am sure Samsung are just waiting for her to give up. Wether this is an administration error (I doubt it as this is the 2nd time around) or not its really poor from Samsung. Think of all the poor people who don't have access to internet or phone who will effectively have been cheated out of their £30 cash back.

 

Shame on Samsung and go Apple, sue them for all their worth!

 

Regards

 

BB

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  • 2 weeks later...

Shocking - but i would have sent a recorded letter instead of spending all that time on the phone. Samsung must be having hard times. Their Head Office is in Chertsey, you could threaten to doorstep visit to their corporate HQ and do a leaflet drop to all workers as they enter the building. I threatened this on two occasions in last 10yrs (other companies) and it worked a treat.

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  • 3 months later...

I sent my £100 cashback claim in Sept 2012 -having followed all the instructions clearly and posted it within the correct timeframe. They emailed to confirm receipt a few weeks later. I heard nothing for weeks and tried to contact them a few times but always received an automated response instead, which doesn't really tell you much. Then I received an email in December stating that I had not sent the documents in time and it had expired. Fortunately I have proof of postage and kept all the emails etc. I went on to their website and put in my invoice number, where surprise, surprise, it said my claim has been successfully processed! I have tried to contact their 0843 number as advised and no matter what time of day I call, I'm always number 9 or 10 in the queue. Once I managed to get to number 1 in the Q but a recorded message said that they were unable to take my call - after holding for half an hour. I think the cashback will be useful for my phone bill!

I will be reporting them to Which?, Martin Lewis and BBC Watchdog or trading standards as I seriously smell a rat...... shame on Samsung....... £100 might not be a lot to them, but it is to me.

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Hi there,

 

sorry to hear of your problems with Samsung.

My friend Sally eventually got her £30 back after numerous calls emails and letters like you say which amounted to more than the original £30 she was claiming for!

 

You might want to try emailing the CEO directly:

[email protected]

 

 

 

Good on you for reporting them to the relevant bodies.Samsung need to get their act together and honor their cashback promotions! Wishing you all the best of luck with that! :)

 

 

Regards

 

 

 

BB

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  • 2 years later...

Another warning not to buy anything that from Samsung or John Lewis that has any sort of Cashback promise.

 

I ordered a Samsung Washing Machine from John Lewis (on line) on the 6th of July on the basis that;

 

1. I would receive it within 10 days,

2. it would come with a 5 year warranty and

3. I would get £75 cashback on the deal.

 

I received confirmation of the purchase shortly after placing the order online. I noticed straight away that there was no mention of the warranty or the cashback on the documentation. I immediately contacted John Lewis to ask what had happened to it. They told me that the necessary documentation and instructions for claiming the cashback would arrive with the machine. The 10 day delivery date passed with no sign of the machine and several contacts with Customer services, and on the 4th August, 19 days later than advertised, the machine turned up but, predictably, with no documentation regarding the extended warranty or cashback.

 

I then contacted John Lewis customer services and was sent an email giving a link to where I could download a VAT receipt which would need to be presented before claiming the cashback. No information regarding this requirement was available before asking. I followed the link only to find that the site had no facility for downloading the link. John Lewis would not accept that this was the case but said that If I wanted I could write to them and they would send me a VAT receipt by Royal Mail; they said that this would take 31 days!

 

Noticing that there was also a time limit on claiming, I returned to the website and eventually found some instructions regarding “downloading” the VAT invoice. These were to “ Bring up the copy of the VAT Receipt on the computer screen, take a photograph with a digital camera or mobile phone, up load the photo onto the computer and download into the electronic form on the web page! ( remember that this a major technology specialist!)

I took a screen shot, pasted it onto a word document and tried to upload but it wouldn’t accept any format other than PDF or JPEG. I eventually managed to upload the receipt as a PDF and the operation was completed. I now have to wait for several weeks before I get the cashbackj and confidently predict that there will be further “problems” then.

 

There are only two possible reasons for the procedure to be as complicated and problematic. Either they are technically incompetent or, more likely, this is a [problem] to entice people to buy products at a higher price than advertised. (google Samsung Cashback [problem] and you’ll see similar complaints on various products going back to 2012). If so, John Lewis is also profiting by it and must bear part of the responsibility and reputational damage.

 

The lesson is; do not buy anything from Samsung or John Lewis offering a cashback unless you have access to a free telephone and a lot of free time on your hands!

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