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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • Thanks
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Dealing with Debt


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I have been in and out of debt for the last 32 years and the current debt is nowhere as large as some of the previous one, however when I had larger debts I was able to work and now I am not so 5k of debt is a huge amount for me to pay back on disability benefits.

 

All I can say to anyone is in the last 12 weeks I have paid back £1430 of it using £500 which was the last of any savings I had so £930 was down to me finally doing my figures correctly, not ignoring letters or binning them without opening and checking my bank online everyday which was a complete mystery before that to me I had no clue and lived in complete vagueness. I finally admitted I clearly had a problem with how I handled and thought about money and got myself to DA (Debtors Anonymous) its not the 'god squad' if it were I certainly for one wouldnt have stuck around for the last 3 months, there aren't many meetings near me so I did pay out £46 for a Skype package of just making as many calls to the USA as I like for a year, and I do this everyday I attend a meeting in the comfort of my own home talking and hearing from people who were like me and taking on board how to do this 'complete mystery' of balancing the books as it was then.

 

Just wanted to give hope to anyone else, its not always about paying a £1 a month or whatever for the next 140 years but also about taking some action and now I have a spending plan and in that I have categories for clothes, meals out, fuel etc etc I haven't felt deprived of anything, in fact I have had more because I am using money more wisely.

 

Never give up hope :)

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