Perfect Homes is a trading style of Temple Finance Limited.

Registered office is;

The Lodge, Coleshill Manor, Coleshill, West Midlands B46 1DL

Consumer credit licence-this is actually listed as Temple retail Ltd.

Licence Number:0609601

Licence Status:Current

Business Name Company Registration Number

Temple Retail Limited 5981917

Categories:

Consumer credit

Consumer hire

Credit brokerage

Right To Canvass Off Trade Premises:Yes

Trading Name(s) (Current):

Perfect Home

Issued Date: 30-Nov-2007

Expiry Date: 30-Nov-2012

Current Individuals that run the organisation:

Alaric Michael Smith

James Roy Clark

Michael John Sweetland

Michael William Cooper

Current Address(es):

Correspondence The Lodge, Coleshill Manor, Coleshill, BIRMINGHAM, B46 1DL

Principal Place Of Business The Lodge, Coleshill Manor, Coleshill, BIRMINGHAM, B46 1DL

Registered Office The Lodge, Coleshill Manor, Coleshill, BIRMINGHAM, B46 1DL

Perfect Home 435 Victoria Road, Glasgow, G42 8RW T: 01414238099 or

The Lodge Coleshill Manor West Midlands B46 1DP T: 01675435019.

I have sent 3 different correspondences to perfect homes asking for a copy of my credit agreement and customer account, complaints procedure and asking to correspond to via mail and not send any of their employees to my address without an appointment, from the date of my first letter (10th October2012) to today 3rd November 2012. my 1st and 3rd letters were recorded delivery, I am in arrears WHY HAVEN'T THEY CONTACTED ME YET!! I sent these letters to my local shop where my accounts are held, what have I done wrong, how long do you have to register a complaint against a staff member? HELP ANYONE!!!!

I would strongly suggest that you send any letters to their head office.

If you have asked for a copy of their complaints procedure and they have not sent it,then this is viewed as serious.

You should consider a complaint to Trading Standards about their lack of response to deal with any complaints.

D R Ravenscroft

Acting Head of Trading Standards (South) 67 Curzon Street

Birmingham

B4 7DH 0121 235 6108

D Cronin

Acting Head of Trading Standards (North) 67 Curzon Street

Birmingham

B4 7DH 0121 235 6107

hi there im not sure wether i have posted on correct thread or not but here goes i became a customer with perfect homes about 2 weeks ago

and if i am honest dont think i will ever go down that road again i opted for a bed and mattress and it was delivered the following weds and was tol that the delivery guys would set it up

which they didnt when asked they said it wasnt on their work sheet well i wasnt gunna stand there arguing n was going to be late for work so i thought no biggy i do it when i finish work at 10 o clock not my idea of fun

any way to cut a long story short i unp[acked everything to find no screws i was livid at that time of night cudnt fone anyone so left it til next day when i rang them they was no one available to come back out til day after which would have been friday wasnt happy but thought fair enough and was given a free week for the hassel next day i was working yet again and left my daughter waiting in when they arrived they didnt have the screws and promised they would be back by the end of day i rang the store when my daughter informed me by which time it was 5 o clock so we ad given them enough time and was told the manager would ring me back hopefully before they closed which never happened so now we are on saturday and i rang them back to be told the manager busy after i asked to speak with them and was told it was going to be wedsnesday before anyone could come back out with it been bank holiday im still waiting for this manager to ring me back i have paid two weeks on this stupid t v bed and havny had the pleasure of lying it im livid plz help with any advice many thanks

I would strongly suggest that you send any letters to their head office.

If you have asked for a copy of their complaints procedure and they have not sent it,then this is viewed as serious.

You should consider a complaint to Trading Standards about their lack of response to deal with any complaints.

i have the agreements in front of me surely they must in breech of the contract

also i recieve text messages daily stating ring perfect homes regarding your account and asked them after the fiftteeth text

to remove me froom system as i was up todate and they stated because you are on buy now pay later until the pay now starts which is in june you will then cease to recieve them the staff are rude

and dont listen to what you have to say i wish i never took it out now

lets hope i get a better response from head office what bout emailing them

Hi Sally, perfect homes is a company I wouldn't advise my enemies to do business with never mind my friends, in my summation P/H is a rip-off company preying on people who cannot afford to buy goods for cash, they hoodwink customers by giving deliberate bad advice, the staff are badly trained, unhelpful once you sign the contract, even their pamphlets are misleading, I'd cancel any business with them and also report them to T/S as a matter of course, they don't have a complaints policy or procedure for settling issues. I would stipulate that you ask them to correspond with you in writing, which they won't. cancel any dealings you have with them asap it will save you heaps of aggravation in the future if you read my thread you'll see what I mean.