Jump to content


  • Tweets

  • Posts

  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

RBS payed me less than the amount i accepted in there offer PPi *** Resolved ***


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4266 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi this is my first post

 

Ive just recieved my goodwill payment for my PPi claim in to my bank account i accepted the offer they made but they have paid me over £1300 less than the offer i accepted!,

 

how do i challenge this surely if i accept an amount they should pay that amount as how do they know i would have accepted the lower offer.

 

im so angry i feel like they have conned me

 

Please help

Link to post
Share on other sites

Hi welcme to CAG, was there no explanation as to why this was done?

Did you have any outstanding debt with RBS that they could offset against.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

Link to post
Share on other sites

Hi thanks for the fast reply, no i have no dept with them what so ever no loans credit cards or anything, i had 3 payments and they have skimmed abit of each, totaling £1300, I saw a post on here where it happened to someone else but being a new user i cant contact them just dont understand it.

Link to post
Share on other sites

Was it by any chance anything to with tax deducted from the interest proportion of the claim?

 

£1,300 would make it a large claim though.

 

Have you challenged them on the difference?

 

Link to post
Share on other sites

Should there not be a statement provided showing this?

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

Link to post
Share on other sites

it didnt say anything about any deductions on the offer letter, the offer amounted to £4800 and wat i got was £3485 seems like alot for tax, its more like the % that i would of lost had i claimed through a PPi company.

 

Ive called them and the person on the other end said oh it was obviously calculated wrong, but then they should of re offered a diff amount then.

 

with other case they were trying tull a fast one but have no idea who to call now :(

Edited by scooter81
add info
Link to post
Share on other sites

they buggers, you would think they would have enough issues keeping customers atm. ill do some google searches and see if i can find another number.

 

why do these things always happen on a fri afternoon lol

 

Thanks for your responses though and if anyone has any contact details would be very much appreciated .

Link to post
Share on other sites

How would the insurance premium tax be involved in this

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

Link to post
Share on other sites

Ins Premium tax won't be an issue here Brig.

 

What needs to be done is to write back to the lender and demand a breakdown of how their figure is calculated. It is no good them just saying "It must have been calculated differently then"...that is no answer.

 

Get them to put the detailed calcs in writing for you.

 

You can then check them with your own figures....have you got the agreement and a record of all the payments made?

 

Link to post
Share on other sites

kk ill ask them for a written breakdown, there was a breakdown with the offer ie interest earned/deducted etc i dont have any info on the loans, only the agreement numbers but i guess im entitled to have copies of all those payment though too ill call them again on monday and be abit firmer i think

 

thanks guys ill let u know how it goes, wish me luck

Link to post
Share on other sites

I wouldn't bother calling....do it in writing.

 

You don't just want the offer breakdown...you want the detailed breakdown.

 

Also send a Subject Access Request (SAR) to the lender to get all of the data they hold on you. There is a template for SAR in the CAG library, the link to which is at the top of every CAG page in green. Cost is £10 and they will have 40 days to comply. Add a line into it to say that it is to include copies of all and any agreements you have ever had with them.

 

ims

  • Confused 1

 

Link to post
Share on other sites

When I reclaimed my PPI, they did this to me too - not bos, another company. I think they will just try anything to pay you as little as possible, don't panic!

 

I wrote to them, advising that they hadn't paid me in full, and giving information on what I had received from them, the amount I should have received from them, and the difference still owed. I got back - very quickly - a letter containing a cheque for the outstanding amount and "a sincere apology" for their "genuine error" - since when do these people make errors lol!

 

Be firm. If you have written confirmation of the amount agreed on, they'll have to pay it. Just write a letter to them, as other posters have advised, and you'll get the shortfall, probably with an excuse of them having made an "error".

 

They've no honesty or integrity. That's about the size of it!

 

Good luck.

Link to post
Share on other sites

as an update the person I spoke to on the phone obviously didn't have a clue what was going on, as this morning i was just gathering all the details I needed from my online banking and there was a £1300 payment paid into my account, it wasn't under a refund though like the others it was an interest payment,

 

So I guess the interest payment was delayed as they paid that separately.

 

So im happy again as now have the full amount owed.

 

Thanks to everyone who helped me during my panic ha ha

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...