Hi this is my first post

Ive just recieved my goodwill payment for my PPi claim in to my bank account i accepted the offer they made but they have paid me over £1300 less than the offer i accepted!,

how do i challenge this surely if i accept an amount they should pay that amount as how do they know i would have accepted the lower offer.

im so angry i feel like they have conned me

Please help

Hi welcme to CAG, was there no explanation as to why this was done?

Did you have any outstanding debt with RBS that they could offset against.

Hi thanks for the fast reply, no i have no dept with them what so ever no loans credit cards or anything, i had 3 payments and they have skimmed abit of each, totaling £1300, I saw a post on here where it happened to someone else but being a new user i cant contact them just dont understand it.

Was it by any chance anything to with tax deducted from the interest proportion of the claim?

£1,300 would make it a large claim though.

Have you challenged them on the difference?

Should there not be a statement provided showing this?

it didnt say anything about any deductions on the offer letter, the offer amounted to £4800 and wat i got was £3485 seems like alot for tax, its more like the % that i would of lost had i claimed through a PPi company.

Ive called them and the person on the other end said oh it was obviously calculated wrong, but then they should of re offered a diff amount then.

with other case they were trying tull a fast one but have no idea who to call now

Best to find out from the bank what's going on I would say

they buggers, you would think they would have enough issues keeping customers atm. ill do some google searches and see if i can find another number.

why do these things always happen on a fri afternoon lol

Thanks for your responses though and if anyone has any contact details would be very much appreciated .

How would the insurance premium tax be involved in this

Ins Premium tax won't be an issue here Brig.

What needs to be done is to write back to the lender and demand a breakdown of how their figure is calculated. It is no good them just saying "It must have been calculated differently then"...that is no answer.

Get them to put the detailed calcs in writing for you.

You can then check them with your own figures....have you got the agreement and a record of all the payments made?

kk ill ask them for a written breakdown, there was a breakdown with the offer ie interest earned/deducted etc i dont have any info on the loans, only the agreement numbers but i guess im entitled to have copies of all those payment though too ill call them again on monday and be abit firmer i think

thanks guys ill let u know how it goes, wish me luck

I wouldn't bother calling....do it in writing.

You don't just want the offer breakdown...you want the detailed breakdown.

Also send a Subject Access Request (SAR) to the lender to get all of the data they hold on you. There is a template for SAR in the CAG library, the link to which is at the top of every CAG page in green. Cost is £10 and they will have 40 days to comply. Add a line into it to say that it is to include copies of all and any agreements you have ever had with them.

ims

ok thanks you have been a great help

When I reclaimed my PPI, they did this to me too - not bos, another company. I think they will just try anything to pay you as little as possible, don't panic!

I wrote to them, advising that they hadn't paid me in full, and giving information on what I had received from them, the amount I should have received from them, and the difference still owed. I got back - very quickly - a letter containing a cheque for the outstanding amount and "a sincere apology" for their "genuine error" - since when do these people make errors lol!

Be firm. If you have written confirmation of the amount agreed on, they'll have to pay it. Just write a letter to them, as other posters have advised, and you'll get the shortfall, probably with an excuse of them having made an "error".

They've no honesty or integrity. That's about the size of it!

Good luck.

this is great news to hear thankyou, i will keep u posted

as an update the person I spoke to on the phone obviously didn't have a clue what was going on, as this morning i was just gathering all the details I needed from my online banking and there was a £1300 payment paid into my account, it wasn't under a refund though like the others it was an interest payment,

So I guess the interest payment was delayed as they paid that separately.

So im happy again as now have the full amount owed.

Thanks to everyone who helped me during my panic ha ha

Good stuff....so this is all resolved now so I'll mark your thread as such.

ims