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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Royal Bank of Scotland Recent charges A WARNING


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Following on from the recent banking disaster at the Royal Bank of Scotland.... Many customers who like me could not get at our money for several days I found the bank guilty of an even greater MESS UP which i am far from happy about. Infact i am totaly disgusteed.

 

 

I went into my branch and asked if i could draw my pension out, as it was a regular payment As i had waited several days for it. I was told yes ok its ok to draw and i was given my money even then it wasnt showing up in my account.

 

TODAY I HAVE CHECKED MY STATEMENT AND THE BANK HAS CHARGED ME £6.00 OVERDRAFT FEES.

 

I was not told at the time i would suffer charges. Having called my branch today I was told Oh a letter or something has gone out. explaining about this error not to me it didnt and you will be geting the money back shortly, we are trying our best to sort the problem out right now.not a single apology or any time scale involvedIsnt it so strange. that a bank could not put money in an account or let you draw it at an ATM

 

But the part of the system that makes the charges is working ok STRANGE VERY STRANGE INDEED .

 

I HAVE NOT HAD ANY CONFIDENCE IN THE BANKS FOR YEARS THIS IS ANOTHER ACT TO JUSTIFY MY THINKING .

 

RBS YOUR SYSTEM STINKS AND YOUR CUSTOMER CARE IS NO BETTER. ITS ABOUT TIME THE BANKS ARE TAKEN OVER AND NATIONALISED

Edited by citizenB
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You should write to the bank and tell them this. Head your letter Official Complaint and send it to their Registered/Head Office. Hand a copy into your branch.

 

They publicly stated that any charges that were applied due to this cock up would be refunded. So you do need to keep an eye on things and make sure that they are.

 

You should also keep an eye on your credit files to ensure that no adverse entries have been made.

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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