Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


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  1. #1

    Thumbs down Royal Bank of Scotland Recent charges A WARNING

    Following on from the recent banking disaster at the Royal Bank of Scotland.... Many customers who like me could not get at our money for several days I found the bank guilty of an even greater MESS UP which i am far from happy about. Infact i am totaly disgusteed.


    I went into my branch and asked if i could draw my pension out, as it was a regular payment As i had waited several days for it. I was told yes ok its ok to draw and i was given my money even then it wasnt showing up in my account.

    TODAY I HAVE CHECKED MY STATEMENT AND THE BANK HAS CHARGED ME 6.00 OVERDRAFT FEES.

    I was not told at the time i would suffer charges. Having called my branch today I was told Oh a letter or something has gone out. explaining about this error not to me it didnt and you will be geting the money back shortly, we are trying our best to sort the problem out right now.not a single apology or any time scale involvedIsnt it so strange. that a bank could not put money in an account or let you draw it at an ATM

    But the part of the system that makes the charges is working ok STRANGE VERY STRANGE INDEED .

    I HAVE NOT HAD ANY CONFIDENCE IN THE BANKS FOR YEARS THIS IS ANOTHER ACT TO JUSTIFY MY THINKING .

    RBSicon YOUR SYSTEM STINKS AND YOUR CUSTOMER CARE IS NO BETTER. ITS ABOUT TIME THE BANKS ARE TAKEN OVER AND NATIONALISED

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  2. #2

    Default Re: Royal Bank of Scotland Recent charges A WARNING

    You should write to the bank and tell them this. Head your letter Official Complaint and send it to their Registered/Head Office. Hand a copy into your branch.

    They publicly stated that any charges that were applied due to this cock up would be refunded. So you do need to keep an eye on things and make sure that they are.

    You should also keep an eye on your credit files to ensure that no adverse entries have been made.

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    Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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