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    • Yes, Hotpoint UK has been a subsidiary of Whirlpool for over 20 years. And unlike some domestic goods manufacturers you can buy from them direct and I believe they employ their own service engineers, Is that your situation? You bought direct from Hotpoint and Hotpoint sent out their own engineer?
    • It's Hotpoint (but I believe they're part of the Whirlpool group now?). The part was bought direct from them as a consumer.
    • Thanks BankFodder for your latest, I'm in complete agreement on the subject of mediation and will be choosing to decline mediation, the longer timeline is not an issue for me, I will happily let the going to court run it's course. I really appreciate the support from the Consumer Action Group. I'll post the email text I'm sending to Evri's small claims in answer to their recent defence response. Regards, J    email text I'm sending to Evri's small claims in answer to their recent defence response:  
    • Sec127 (3) repealed, now gone. S. 127(3)-(5) repealed (6.4.2007) by Consumer Credit Act 2006 (c. 14), ss. {15}, 70, 71(2), {Sch. 4} (with Sch. 3 para. 11); S.I. 2007/123, art. 3(2), Sch. 2
    • We used to recommend that people accept mediation but our advice has changed. The mediation process is unclear. Before you can embark on it you have to agree that you are prepared to enter a compromise – and that means that you agree that you are prepared to give up some of your rights even though you are completely in the right and you are entitled to hundred percent of your money and even though EVRi are simply trying to obstruct you in order to discourage you and also to put others who might want to follow your example off from claiming and even though they have a legitimate basis for reimbursement. Mediation is not transparent. In addition to having to sign up that you are prepared to give up some of your rights, you will also have to agree not to reveal any details of the mediation – including the result of the mediation – so that the whole thing is kept secret. This is not open justice. Mediation has nothing to do with justice. The only way of getting justice is to make sure that this matter goes to trial unless EVRi or the other parcel delivery companies put their hands up and accept the responsibility even if they do it is a gesture of goodwill. Going to trial and winning at trial produces a judgement which we can then add to our small collection to assist other people who are in a similar boat. EVRi had been leading you around by the nose since at least January – and probably last year as well – and their whole purpose is simply to drag it out, to place obstacles in your way, to deter other people, and to make you wish that you'd never started the process and that you are prepared to give up your 300 quid. You shouldn't stand for it. You should take control. EVRi would prefer that you went to mediation and if nothing else that is one excellent reason why you should decline mediation and go to court. If it's good for them it's bad for you. On mediation form, you should sign that you are not prepared to compromise and that you are not prepared to keep the result secret but that you want to share the results with other people in similar circumstances. This means that the mediation won't go ahead. It will take slightly longer and you will have to pay a court fee but you will get that back when you win and you will have much greater satisfaction. Also, once you go the whole process, you will learn even more about bringing a small claim in the County Court so that if this kind of thing happens again you will know what to do and you will go ahead without any hesitation. Finally, if you call EVRi's bluff and refuse mediation and go to trial, there is a chance – maybe not a big chance – but there is a chance that they will agree to pay out your claim before trial simply in order to avoid a judgement. Another judgement against them will simply hurt the position even more and they really don't want this. 300 quid plus your costs is peanuts to them. They don't care about it. They will set it off against tax so the taxpayer will make their contribution. It's all about maintaining their business model of not being liable for anything, and limiting or excluding liability contrary to section 57 and section 72 of the consumer rights act.     And incidentally, there is a myth that if you refuse mediation that somehow it will go against you and the judge will take a dim view and be critical of you. This is precisely a myth. It's not true. It would be highly improper if any judge decided the case against you on anything other than the facts and the law of the case. So don't worry about that. The downside of declining mediation is that your case will take slightly longer. The upside is that if you win you will get all your money and you will have a judgement in your favour which will help others. The chances of you winning in this case are better than 95% and of course you would then receive 100% of your claim plus costs
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      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Christina vs BOS


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I Have to say if there is anyone i really want to get my money back off its BOS they charges have infuriated me since day one and really wish i never got the card in the 1st place, snet my s.a.r off today

 

any comments on how good they are at getting them sent out mould be much appreciated

 

christina

 

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:( BOS and barclaycard wont play ball! BOS may send you duplicate statements instead of all of the ones you want. Once you claim they tend to stall by sending a customer relations letter first...we'll look into your complaint within 4 weeks. At the end of 4 weeks the Redress Assessor from the Core Business team responds...need more time - 4 more weeks. Stick to your deadlines and follow the stages.

 

Barclaycard respond quicker & offer a "goodwill payment" of £8 per charge made (difference between the old £20 late payment fee and new £12 fee). So if you have 10 late payment charges on your account = £80. They will credit your account but refuse to pay the balance. Again...need to proceeed on your deadlines.

 

Dont forget to include compound interest on the amount they owe you e.g MBNA charged me £550 in late payment fees....compound interest on that was £590....total owed £1160...they paid up! Good luck!

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I Have to say if there is anyone i really want to get my money back off its BOS they charges have infuriated me since day one and really wish i never got the card in the 1st place, snet my s.a.r off today

 

any comments on how good they are at getting them sent out mould be much appreciated

 

christina

 

 

I called BOS on Friday 23rd sept asking for a details of all the bank charges applied to my account in the last 4 years and today I recieved statements for the past 2 years, Its a start...........

The charges for the past two years are £1576.

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Hi Guys thanks for the replies, barclays sent me my statements straight away after trying to charge me £200+ (£3 per statement), but your right they did duplicate some of them but its really BOS that i'm gunning for, they have [edit] me and caused both me and my husbands huge amounts of stress over the last 8yrs ive had the account, so cant wait to get the statements to see how much i can claim back,

 

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Hi christina

BoS will probably send you a 1st really s### offer then when you call them to laugh at them the offer will go up a little. You'll probably need to issue court proceedings against them, but when you do they normally throw in the towel and go for a swim!!!!

They nearly ruined me in April, £230 odd in charges in one week, all because my husbands switch card (guess which bank????) wouldn't work.

You go get em

mairi

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Hi Mairi, i wont be taking anything from BOS except the full amount, so they can send as many offers and goodwills as they like, bring it on thats what i say, how long does it take for them to come through with the first offer do you think

 

christina

 

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I also received no communication from BOS at all before court stage and even then it was only 4 days before rturn date. I was beginning to wonder if I had been sending letters to the wrong address.

BOS

Claim No.3 for £589.75+8%, Decree received, Sheriffs Officers instructed to serve a charge 21/4!

Claim No.4:- claiming £1507.00, Court Papers submitted 5/4 !

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well done jimmymac i bet you were well chuffed

 

Thanks Christina. They stated in their letter to me that they felt justified in making their charges but, win or lose, they couldn't recover their costs via the small claims track therefore they wouldn't contest it.

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Thanks Christina. They stated in their letter to me that they felt justified in making their charges but, win or lose, they couldn't recover their costs via the small claims track therefore they wouldn't contest it.

 

ditto!! ;)

BOS

Claim No.3 for £589.75+8%, Decree received, Sheriffs Officers instructed to serve a charge 21/4!

Claim No.4:- claiming £1507.00, Court Papers submitted 5/4 !

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  • 5 months later...

Guys

i wonder if you could help me,

 

ive got a claim against bos and they made an offer over the phone of £1400 which i accepted, but that was back in january since then i have heard nothing...

 

ive tried calling but cant get through to the right people. does anyone have the correct numbers for BOS

 

thanks

christina

 

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  • 2 weeks later...

Hya christina,

 

No you dont need to pay......:D

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