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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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XPRESS OUTSOURCING SOLUTIONS LIMITED -problems getting paid.


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My position was on a self employed basis, document collection agent..when I applied for the job Christian did say they would be looking to employ full time in the London area..but of course it never got to that!

I know there are employed staff, (as opposed to self employed) there were at least 8 booking agents in the office when I visited, the majority of whom I would say were very pleasant when booking appointments etc...just wondering if by not paying self employed agents own staff are paid. ..just a thought as there is certainly no logic to the situation I and others found ourselves in!.

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  • 5 months later...

Hi There, I don't know if anyone will still be viewing this thread but I joined this company as a member of the booking team and have left due to the fact that there was NO payment from them. I know there are at least 5 members of staff that are owed monies. All the staff members left around the same time ( roughly 2 1/2 months ago) is there still time to open an employment tribunal as we are just getting nowhere with this issue.

 

Any help offered would be fantastic.

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  • 2 weeks later...

I am also still owed money by them after being made redundant in November. I know that if you are wanting lodge at Employment Tribunal it has to be done within three months minus one day from the incident so will probably need to be done in the next week or so. Are you in contact with any others who are still owed money? Do you know if they have heard from them or are taking any action as the xpress office seem to be ignoring me now!

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I know people have started proceedings when it comes to taking them to court. I'd say start employment tribunals if you are at all unsure as to wether you will get any money back because like you say after three months there is much that can be done. What do they say when you ring the office?

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Most of it was by email so I had an audit trail incase I had to take it to court. Mainly saying that they were owed money by one of their clients and once they were paid they could look at addressing what they owed.

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  • 4 weeks later...

I was one of the unfortunate people that was employed by this company from March 2012 until August 2012. I left with them owing me nearly £3000 in outstanding expencess and wages. I have won a CCJ against the company but even though they are still trading I have not received any payment. I had a Warrant issued by the court but still no payment.

 

I have since been contacted by an investigation officer from the Department for Business Imovation & Skills regarding Neil Bromage. There are criminal proceedings against him for being a Director of a company although he was disqualified. It is obvious that a short spell in prison was not enough for this man. I hope they throw the book at him.

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  • 2 months later...

Yes this company should be investigated by the Serious Organised Crime Agency; SOCA...

SOCA tackles serious organised crime that affects the UK and our citizens. This includes Class A drugs, people smuggling, human trafficking, major gun crime “fraud”, computer crime and money laundering...

No Company in this country should be allowed to continually operate under cover of limited company creation over and over again with the use of other same family members and to operate in this manor , especially when it’s in conjunction with the legal services industry and profession and to deprive honest working people of money for their basic livelihood…

It’s a total disgrace that this can be allowed to happen in this country …

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  • 1 year later...
  • 3 years later...

I am appalled that these people are still able to rip off so many others .

 

What can the law do to protect against these fraudsters?

 

https://www.lancasterguardian.co.uk/news/lancaster-hotel-staff-face-eviction-after-wages-go-unpaid-1-8301661

 

https://uk.trustpilot.com/review/www.ihotelmanagement.co.uk

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The regulatory bodies that decide these things work very slowly and will normlly have to give people benefit of the doubt. Back in Victorian times these people would be thrown into debtors prison but that also affected people who didnt necessarily owe money just accused of owing a debt ( see private car parking firms activites and untriths) so those who wish to abuse the system get away with it time after time

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