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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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sbroad v RBS


sbroad
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All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I received my bank statements last week, so far free of charge. I calculate they owe me about £1700. I posted my preliminary letter through their letter box last night and I have had a phone call today.

They were asking if they could borrow my copies of my bank statements as if they requested their own it would take a week or so, therefore eating into their 14 days.

 

I couldn't see any reason to refuse and said I would drop them in tomorrow. Anyone see any problem with this?

 

At least they not just telling me to get lost or at least not yet!!

 

Sam

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Yeah ask them to copy them as you want them back.

How many statement pages are you talking about? It may take them a while to copy them all!! :)

Showing you are willing to help speed up the process will only help your cause as well.

(Yes I work for a bank but am here to help! Please be nice to me! :))

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  • 3 weeks later...

Hi

I received a reply last week, very similar to those others have had, going to send the "the letter before action" one tomorrow. Does the 14 days exclude weekends and bank holidays?

not looking forward to court action part, but at the moment so skint with their fines, will certainly be going ahead with it.

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Hi

 

Mebbees you should also make a charge for the copies as the banks are not slow in asking for a fee for any of my requests for a copy of my statement. :o)

 

Regards Eric

 

Charge them £5 for each page.

 

:D

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  • 4 weeks later...

Hi

I've just had confirmation that my small claims action has been issued by my local county court, RBS have until 09/06/06 to acknowledge it. My claim is about £2500 including interest but I haven't put an actual amount as if it goes to court i want the payment to be as upto date as possible.

 

By the way the RBS have only just cashed my cheque for the DPA info which was sent to them about 8 weeks ago, so don't think they won't. It was at a very inconvenient time for me, ie. no money!!!!

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  • 2 weeks later...

update: RBS only have until tomorrow to acknowledge my claim but knowing my luck they will. The b******s will have had £300 off me in the last 2 weeks, talk about stuffing me up good & proper!!!!

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I have applied for my judgement today, as the RBS have not acknowledged my claim, or at least as far as I know as the clerk who is dealing with it at the court has, needless to say been away and there is a delay of about 2 weeks before I might hear anything more definite.

 

I claimed an unspecified amount which seems to make it more complicated and require a hearing with the judge. Anyone else had this or got any info or advice?

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  • 4 weeks later...

Please con someone change the title of my thread to sbroad v RBS, thanks

 

My judgement will be issued against rbs on monday, which is i assume they will recieve it according to the court. I suppose they will then just have it set aside to delay things even more.

 

Lots of us in the same boat.

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  • 2 weeks later...

hI

 

I'm going to my local court tomorrow to send the bailliffs in, unless they've replied since to their judgement since monday. It all seems to be a wait and see game.

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hI

 

I'm going to my local court tomorrow to send the bailliffs in, unless they've replied since to their judgement since monday. It all seems to be a wait and see game.

 

Make Sure you keep us updated...

 

My Branch have asked for copies of my statements from me after telling me twice that they are only able to order them at weekends because of the amount of statements and after 2 monday morning phonecalls was told it would be another week.

I took a copy and gave them the originals... they have had them 2 days now and apparently they are sitting on the branch managers desk... is she using them to scribble on? If I dont get a result by this monday i'll be starting a small claims, I'm due about 1500 worth of charges.

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  • 3 weeks later...

Well! according to the Court, the bailiffs have signed off as the RBS told them they had paid me in full on 02/08/06. You would think I might have noticed a little matter of £2500 going into my account. I didn't because, of course it hadn't!! Lying *****'s So now I have to re-issue the warrant - more time.

 

I also don't understand why I wasn't contacted at the time to make sure I had been paid. All a bit strange and very annoying.

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Guest BlueRuby
I also don't understand why I wasn't contacted at the time to make sure I had been paid. All a bit strange and very annoying.

 

When I phoned the bailiffs, which I did about 4 times :rolleyes: I was told that I would get a report in due course. Needless to say, I never did. It wasn't until I acted on your post (thanks) that I found out what was going on. I still haven't heard from RBS though :rolleyes:

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  • 12 years later...

This topic was closed on 03/07/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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