Hi

This is my first thread so i hope im doing this right. I need some advice.

I borrowed £200.00 from safeloans on 25 February 2012, i had to pay back £250.00 on 25 March 2012, but i couldnt so I contacted them, apologised and promised to pay the amount borrowed back on 25 April 2012. I was bombarded with emails and texts messages telling me I was in default, which according to them is standard procedure even if you have contacted them.

As promised I paid £250.00 being the amount borrowed and one months interest on 25 April which they have received. They are trying to get a further £158.00 from me which is £30.00 broken arrangement fee, £12.00 late payment fee and the rest is daily interest.

Where do I stand? I am prepared to pay the £30.00 broken arrangement fee, because I borrowed and was 1 month late paying it back. They have offered me a plan to clear the rest of it off, but its there extra charges. Im not sure what to do.

Send them the phonecall harassment letter from the library on this site. If they break it then they are risking a heavy fine from OFCOM. Tell them that you have already paid the loan plus interest. Theyd be hard pressed to explain the other charges in court, especially the daily interest amounts. They could make an argument for the late payment/default, but definitley not a "broken arrangement" fee, whatever the hell that is, plus the interest.

thanks i will do that - I really feel like I have to stick to my guns, yes I borrowed, yes I was 1 month late paying it back but I did plus 1 mths interest

Don't worry about it. PDL's are well known for trying to take more than they are legally entitled to.

Talk about ping pong email - this is the latest email I had today: They dont aknowledge what you have already paid or even come to a compromise.

PLEASE RESPOND TO THIS EMAIL URGENTLY.

Thank you for your email.

Please advise we are not charging you interest on interest. When you agreed to the loans term and conditions it advise you of your payment plan which you set up you self.

Which the system advise you of how much interest you would be charged as long as the payment was made on the day you agreed on.

In this scenario you have DEFAULTED on your loan which mean you will received fees on your account as well as daily interest after the date you agreed to pay on.

Please go on our Website and please read the TERMS&CONDITIONS.

This will explain all that you need to know of daily interest and fees on the account as you agreed to the terms and conditions.

Regards

Safeloans Ltd

Thats safeloans for you. Send the other email right back to them.

Tell them that just because it is in the terms and conditions it does not make it legal, fair nor right.

If this went to court the fact that you contacted them, they refused and then you repaid the original loan and interest in full unprompted by them would be a good defence.

They are on a sticky wicket here.

Try and contact Croydon Trading Standards about them with a complaint tell them you have repaid the loan and interest and they still want more.

send them an email explaining you are in financial difficulty and will pay them £5 per mth and to contact you by email only with their details

Chillover, I think you need to read the thread properly, the original poster has repaid the loan and interest, albeit late and should not be harrassed by this bunch.

A complaint to the OFT and Trading Standards is in order as the company are clearly trying to unjustly enrich themselves. Just because it is in the terms and conditions does not mean it is legally enforceable in a court of law.

Thank you for for the advice guys, Im on to the trading standards and OFT this week to get this sorted.its refreshing the advice on here has given me motivation and reassurance so thanks

Make sure you make it absolutely clear to them that you have already paid off the loan in full but even so they added charges to a fulfilled debt and are chasing you for money that you clearly do not owe them.