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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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help!!!!!!!!!!!!!!!!!!!!!!


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:confused: help needed.

i have closed down my bank account with rbs. ive had the threatening phone calls from them. their last call was to offer to combine the overdraft from both accounts, add it onto my rbs loan, and this would cost me £160. 00 per month for 5 years. i told them i needed to think about it. They have since done what they suggested and are waiting for their first payment. Do i pay???????????????

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Hi,

 

That's a good one !!!

 

Personally I would sent a note to one of the Moderators, there have been previous threads with similar problems.

Tomba90

 

First they ignore you, then they laugh at you, then they fight you, then you win.

- Mahatma Gandhi

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hi there, thanks for your reply.

The phone call from the bank was one of many. They threatened me with court, bailiff and having my name on the ccj's.

I have a personal loan of £5000

a current account which was £1,257.00 overdrawn and a bills account which was £635.03 overdrawn.

They offered to consolidate these overdrafts onto my existing loan, this would stop them taking it further, i was to pay £160 a month. They would send me the paperwork after i had paid 2 installments of £160. Then they would know i was serious about paying it back.

I told them i would need to think about it, as im still paying back the unpaid direct debits as well as continuing with the usual payments each month from my new account.

I recieved a letter from them, to say they had done what they suggested and were awaiting my first payment.

Do i pay the full amount of £160, or the agreed loan payment for the original £500 loan.

I am new to this, and dont know how to do a link, sorry

Sue.

p.s i have sent my first letter to the bank, complete with spreadsheet

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thank you Karnevil

It has left me with many sleepless nights worrying about what to do.

I didnt think they could do it either, but seems like they can do what they like.

They make threats of courts, and bailiffs when we owe them money and get us into a blind panic. But its a different story when its them that caused the debt in the first place, and what we have to go through to get it back.

i will keep you posted.

yes, i have a new account now

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  • 2 weeks later...

hello, im about to send my second letter requesting the return of my charges, looking at the templates you have, the second letter starts with sorry you have failed to respond. The problem i have, is they did respond, with the usual letter of get stuffed. so do i alter the start of the letter.

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You need to read the complete sentence.......it states that they have failed to respond in a satisfactory manner. This is correct in your case, as in most, so the template should be fine.

Pam.

 

If anything I've said helps you then please feel free to tip my scales!

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