Data protection letter rec'd on 20th Septmeber.

Rec'd usual "sorry to hear you are unhappy - we will be in contact in due course"

Halloween is their day of destiny, i shall wait with baited breath!

Give em hell Capitan !!!!

Still nothing rec'd from them as yet, with just over 3 weeks to go i think they had better get a shifty on.

My girlfriend is starting to get the runaround from her bank, but no doubt we'll get them in the end!

Rec'd a letter from the bank offering me £236 as a "goodwill gesture"

The sleekit gits, never said how much i've shelled out on charges, so i'm apprehensive about accepting it- especially if i'm due a lot more/

*confused*

Hey just posting to bump this thread and get an answer... (he's my other half!)

What should Capitain do now??

Should he say hes not accepting this until he knows his charges and remind him the clock is still ticking or what?

Any standard letter templates we could use?

I have to say he is pretty jammy - I am just about to fill in court claims for £75 only with Clydesdale and he gets an offer on his data protection letter - gha!

Dont accept anything yet, you need to get the statements first. If they have another week or so until the SAR deadline, it might be worthwhile giving them a nudge....I did and I think it helped. I sent them this....

Dear Sir/Madam

ACCOUNT NUMBERS: xxxxxxxxx and xxxxxxxxx (sort code xx-xx-xx)

I handed in the above request at my local branch on Friday 1 September 2006. At that time, I gave 40 days notice to reply and, whilst that time has not yet expired, I have heard/ seen nothing. I trust that this matter is in hand and is being dealt with at the moment.

The latest date for receipt of this information is 11 October 2006 and I thought I should write a brief reminder to ensure that this matter is processed in a timely manner, and to avoid any breach of your obligations under the Data Protection Act.

I look forward to hearing from you in early course

Yours faithfully,

weej

hope this helps:grin:

Thanks weej.

He's called the bank to ask about statements and will also pop in a letter today (he can't get onto the net so I'm posting on his behalf)

One thing we were wondering though...

They sent him a mandate saying that he will accept the £236 as a full and final solution to his complaint in relation to bank charges, so basically if he accepts it then thats its done and dusted. They say the money will then be credited to his ISA on conclusion of it all.

Why would they credit to his ISA and not his bank account??

not sure why they would do this, but my understanding is that he can get it paid to anywhere (ie to accounts or by cheque), so YOU decide where it goes.

As I said, it sounds a bit like they are trying to pull a "flanker", so hold firm until you get your statements - it wouldnt surprise me if their offer at this stage is any more than 30-40% of what you are due (it could be consideerably less!!!)

Good luck!

j

not sure why they would do this, but my understanding is that he can get it paid to anywhere (ie to accounts or by cheque), so YOU decide where it goes.

 

As I said, it sounds a bit like they are trying to pull a "flanker", so hold firm until you get your statements - it wouldnt surprise me if their offer at this stage is any more than 30-40% of what you are due (it could be consideerably less!!!)

 

Good luck!

 

j

Thanks for the info, and also to my lovely girlfried - as due to work commitments i was unable to ask.

I called the bank and awaiting them to give me a call to ensure the statements WILL be sent out.

Although i spoke to Customer Relations, who knew very little other than the fact that i had been offered £236 as a settlement.

This intrigues me to think its more.

Thanks again Weej, i'll update with any progress...

Hi there.. just to update you.. Capitan popped a letter as suggested by weej into the bank.. if nothing comes from that by the 40 day cut off (Tues) he will do the 7 days notice letter.

Just to let you know, I was made my first offer at the weekend, just over 50% of what I'm owed. Good to see the wheels of commerce are still turning.

Keep the faith!

j

7 days notice letter to go out... the info hasn't come in yet.

On a phonecall they fed me some guff about gathering items from an old system...

I will send the 7 day letter off over the next few days that should get their gas at a peep.

Information received right on the 40 day deadline!

Totalled it all up and it comes to roughly about £520.

Now here is where my dilemma is - the bank offered me £236 a few weeks ago, should i send the LBA or send them the acceptance of partial payment letter?

anyone got any advice?

Personally, I would combine the 2, reading that you will accepttheir offer as part payment, but that should they not settle in full within 14 days then you will file at court.

Thats kinda what I did.

j

You wouldn't happen to have a copy of the letter you sent?

try this captain

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/25716-rejection-settlement-offer.html

AL.

so he should just amm0end this saying that that letter acts as a LBA and that thay have 14 days to get back to him?

In fact, sod that! simply start of your letter by acknowledging the offer "further to your letter dated...." and simply paste the standard LBA after.

Dont worry about it....anything is ok just now, providing the wording of the LBA is in there and you give them sufficient notice (14 days) before filing.

he's gone back to them with an ammended letter saying they have 14 days to get back to him... clock now ticking!

Just over one week down and no reply, they have until Thursday before the LBA is posted out, hopefully it won't come to that stage!

Capitan got offered via letter the full £520 yesterday - he has to sign an acceptance and it should be in his account shortly.

will let you know once in so this can be moved to the settled section.

Thanks!