Jump to content


  • Tweets

  • Posts

    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

The Virtual Global Taskforce (Stopping child abuse online)


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4382 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

The Virtual Global Taskforce (VGT) seeks to build an effective, international partnership of law enforcement agencies, non government organisations and industry to help protect children from online child abuse.

 

 

The objectives of the VGT are:

  • to make the internet a safer place
  • to identify, locate and help children at risk
  • to hold perpetrators appropriately to account

The VGT logo reaffirms the VGT’s purpose that the child is the key focus of the VGT and the eye is always roaming the internet, across international borders, watching over our children to keep them safe online.

 

Below are a set of FAQs for Children, Adults and Teachers.

 

Feel free to print them off and use them with your own children, your own information or for a class lesson or discussion.

 

..............................................................................................................................................................................................

 

FAQ’s for children

 

What is online grooming?

 

Online grooming is when a person over the age of 18 contacts a child under 16 to form a trusting relationship, with the intention of later engaging in a sexual act either via mobile telephone, webcam or in person.

The relationship starts online and is often continued in person. In some cases the relationship is purely online. Online groomers are known to spend weeks, months and even years communicating with a child to form a trusted relationship.

Who are online groomers and how do they get my attention?

 

Online groomers can be both men and women of any age over 18, although they may not always be honest about their age. They generally get your attention by using flattery and building a ‘trusting’ relationship with you. At times you maybe unaware of the type of information you are giving them, but you do it because you feel comfortable talking to them.

What is the risk of sending images of myself?

 

If you decide to send pictures of yourself or post them online, you can attract unwanted attention from people you don’t know or people you do not want to be talking to. You can lose control of your image and not know who is looking at your picture or where it may end up.

If you are under the age of 18 and have a picture taken of yourself, wearing minimal or no clothing, it can be referred to as child pornography.

What if someone asks me to do something I don’t want to?

 

It is important that you tell someone what has happened if you are made to feel uncomfortable online. The first thing you should do is tell an adult that you trust. They will be able to help you.

You can also use the Report Abuse button, which will send an online form to the police. If you feel like you are in immediate danger, contact your local police straight away.

Blocking or deleting the person from your contact list is another good thing to do, but make sure your parents or a trusted adult is aware of what has happened too.

What is “Sexting”?

 

Sexting is a term used to describe the sexually explicit text messages or images sent via a mobile telephone or the internet to anybody.

Law enforcement calls this type of behaviour the production, distribution and possession of child pornography through the use of a carriage service (mobile technologies and the internet).

You could face serious penalties if you decide to send this type of image or message. You should never feel pressured into saying or doing anything like this. If someone really loves or cares about you they will never ask you to do this.

Think about how this image or message can effect you, your family and your friends if it was to be widely distributed. This type of behaviour can effect you both short and long term.

How personal is personal?

 

Personal information should not be placed online. Just because there is a box for you to add something doesn’t mean you have to. Try to avoid placing too much information on the internet such as your current city and date of birth. This information along with pictures makes it easier for unwanted people to identify and possibly locate you.

What if I see something I didn’t mean to look at?

 

If you see something online you believe could be child sexual exploitation material, you should tell a trusted adult straight away and report it to police. Even if you are unsure of what you are looking at it is best to talk to someone who can help.

 

Copy Right belongs to the Virtual Global Taskforce.

 

http://www.virtualglobaltaskforce.com/what-we-do/

 

.................................................................................................................................................................................................

 

 

FAQ’s for adults/Teachers

 

What is online child sexual exploitation?

 

 

 

Online child sexual exploitation includes:

  • making and downloading images of children being sexually abused;
  • approaching a child online for sex. This could be sex online (e.g. sexual activity via text or webcam) or sex offline (e.g. grooming a child online for the purpose of meeting up for sex in the “real” world).

What is online grooming?

 

Online grooming refers to the deliberate actions taken by an adult to form a trusting relationship with a child with the intent of later facilitating sexual contact. This can take place in chat rooms, instant messaging, social networking sites and email.

What should I do if I suspect a case of online child sexual exploitation?

 

The Report Abuse button is an effective mechanism for reporting inappropriate or illegal activity with or towards a child.

If you or a child is in immediate danger, contact your local police.

What cases of online child abuse are reported to the Virtual Global Taskforce?

 

An example report received by the Virtual Global Taskforce is available on the case studies page.

What do children do online?

 

It has been reported that one of the most common uses of the internet by young people is for research for school work and general information gathering. Other activities include: downloading music, keeping in touch with friends by chat and email, and playing games. Gender differences have also been reported with boys reporting using the internet for playing games and downloading music and girls reporting using the internet for email communication and school work.

Why do parents need to get involved?

 

It is important to remember that the internet is a good place where children and young people can communicate, play, learn and work. However, as with many new or emerging technologies, the internet has also raised new areas of concern. An awareness of these issues by parents can help to educate and protect children and young people while they enjoying using the internet.

What expertise does the Virtual Global Taskforce have on online safety?

 

The Virtual Global Taskforce draws on the expertise of specialist police officers, investigators and analysts.

Where are children most at risk?

 

Children have reported receiving unwanted sexual solicitations in chat-rooms, while using Instant Messenger, via email, when gaming and on message boards.

How do sex offenders find children online?

 

 

 

Adults target children through a variety of means. Examples include:

  • through member profiles in their Instant Message accounts, which often hold personal details and indicate their ages and which can be viewed publicly if a child hasn’t requested otherwise.
  • by asking young people who they have met online – for example in gaming sites, to add them to their friends contact lists so that they can chat to a children’s network of friends.
  • by going to child-specific chat rooms and forums to engage young people through deceit or flattery. From this public area they would then encourage the child to talk more privately through texting on mobile phone, or in instant messenger.
  • some abusers will send hoax letters via email to young people, purporting to be an organisation which they are interested in – and then hope that the child responds.

Adults who want to contact children can do so quite easily online, since personal information is often not kept private in the same way that it would be online.

How do I know if my child is at risk?

 

Children and young people may take part in all sorts of online conversations and activities with each other, some of which may be of a sexual nature. This is a normal part of growing up. However these kind of adolescent activities are very different from the activities and conversations that an individual with a sexual interest with children can initiate.

If you have any concerns about your child’s activities on the internet, or if you find any record of inappropriate images or conversations, talk to them about your concerns as you would about any other concerns. If you remain worried, or want some help and advice, there are a variety of organisations that can assist.

Are there any signs to indicate that my child is being groomed / abused online?

 

 

 

The vast majority of children are not being abused online and never will be. The following activities could be perfectly innocent but is worth being alert to potential signs:

  • becoming secretive;
  • downloading files onto discs; and
  • using encryption software.

Changes in your child’s behaviour may act as indicators and these changes can include: a change in a child’s self-esteem and self-confidence, withdrawal from the family and isolating themselves, difficulties at school, an increased level of anxiety, sleeping difficulties, concentration difficulties, and in some instances become excessively concerned with washing and cleanliness.

Other possible signs that your child might be being groomed online include: excessive use of the computer; aggression around computer usage; change in the use of sexual language; unexplained gifts or cash; and /or finding pornography on the computer.

It is important to remember that these behaviours can be a normal part of growing up, so it is important to establish the reasons why these changes are occurring and to seek help and advice if you are concerned.

Should I stop my child from using the computer?

 

No, this would be an over-reaction. The fear of losing internet privileges is one of the key reasons children don’t tell parents about problems online. Instead you can help to educate your child about safe ways to use the internet.

What can I do to protect my child online?

 

Talk to your child and reach agreement about how they will behave online.

 

 

We also recommend:

  • only allowing your child to use the computer and access the internet in an open area of the house, rather than locked away in a bedroom;
  • using parental control software;
  • maintaining open lines of communication so you know what your child is doing online;
  • encouraging your child to use moderated chat-rooms; and
  • notifying the police if you have concerns about someone your child has met online.

What can I do to stop online child abuse?

 

Follow the advice given on this and associated sites.

Always remain vigilant and careful in your use of the internet, and report any illegal activity that you discover.

Never be tempted to carry out “vigilante” investigations on the internet in an attempt to identify offenders. Such investigations can be counter-productive to ongoing law enforcement investigations, can put you into a position where you may risk breaking the law yourself and, most importantly, they can seriously endanger the safety of real children. Please leave work of this kind to law enforcement professionals.

 

 

Copy Right belongs to the Virtual Global Taskforce.

 

http://www.virtualglobaltaskforce.com/what-we-do/

Edited by Mr lex

Please help us to help you. Download the CAG tool bar for free

HERE and use the search option for all your searches. CAG earns a few pennies every time !!!

 

Please don't rush, take time to read these:-

 

 

&

 

 

This is always worth referring to

 

 

 

 

 

Advice & opinions given by me are personal, are not endorsed by the Consumer Action Group or the Bank Action Group. Should you be in any doubt, you are advised to seek the opinion of a qualified professional.

Link to post
Share on other sites

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4382 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...