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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Adbru v BoS


Adbru
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Hi Folks,

 

Just starting out on this road, many thanks to everyone for all the info and group support on here ;)

 

Sending of my SAR for our joint account later this morning.

 

Heading off on holiday on tuesday, it would be nice to see all those statements when I get back :D

 

Good luck to everyone else, I'll let you know how it progress's

 

Adbru

----------------------

S.A.R - (Subject Access Request) sent for Joint acct 29-Sept-06

S.A.R - (Subject Access Request) delivered 30-Sep-06.

09-Oct-2006 £10 cheque cashed. (S.A.R - (Subject Access Request))

01-Nov-2006 - No statements/chased local branch.

08-nov-2006 - First acknowledgement of my request from Hbos.statements to follow.

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S.A.R. Letter delivered 30-Sep-06

 

Now awaiting response ;)

 

Adbru

----------------------

S.A.R - (Subject Access Request) sent for Joint acct 29-Sept-06

S.A.R - (Subject Access Request) delivered 30-Sep-06.

09-Oct-2006 £10 cheque cashed. (S.A.R - (Subject Access Request))

01-Nov-2006 - No statements/chased local branch.

08-nov-2006 - First acknowledgement of my request from Hbos.statements to follow.

Link to post
Share on other sites

  • 3 weeks later...

Hi Peeps,

 

Back from holiday but no Statements :(

 

£10 cheque was cashed on 9th Oct so we will see what happens next....

 

Keep the faith ;)

 

Adbru

----------------------

S.A.R - (Subject Access Request) sent for Joint acct 29-Sept-06

S.A.R - (Subject Access Request) delivered 30-Sep-06.

09-Oct-2006 £10 cheque cashed. (S.A.R - (Subject Access Request))

01-Nov-2006 - No statements/chased local branch.

08-nov-2006 - First acknowledgement of my request from Hbos.statements to follow.

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  • 2 weeks later...

Day 32 and still no sign :(

 

Went into local branch with copy of SAR letter, they said they will chase it up....

 

Waiting again :rolleyes:

 

Adbru

----------------------

S.A.R - (Subject Access Request) sent for Joint acct 29-Sept-06

S.A.R - (Subject Access Request) delivered 30-Sep-06.

09-Oct-2006 £10 cheque cashed. (S.A.R - (Subject Access Request))

01-Nov-2006 - No statements/chased local branch.

08-nov-2006 - First acknowledgement of my request from Hbos.statements to follow.

Link to post
Share on other sites

Some progress at last !!

 

Day 39 (I think!!), got a letter today from a "Ken Patton" Data protection consultant-business risk (retail) in Halifax.

 

Thanks for my letter, copies of the statements will be sent under seperate cover.

 

"With regard to your request of information relating to manual intervention on your account, HBOS plc is under no statutory obligation to record this information and therefore, I am unable to assist further with your request"

 

should you have any further blah blah blah......

 

So.... waiting for the postie again ;-)

----------------------

S.A.R - (Subject Access Request) sent for Joint acct 29-Sept-06

S.A.R - (Subject Access Request) delivered 30-Sep-06.

09-Oct-2006 £10 cheque cashed. (S.A.R - (Subject Access Request))

01-Nov-2006 - No statements/chased local branch.

08-nov-2006 - First acknowledgement of my request from Hbos.statements to follow.

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Hi Peeps,

 

First load of statements arrived today.

 

April 2004 to present, I understand this is normal and pre-2004 statements come in a different post ?? (please can someone confirm??)

 

My postie wondered what the hell was happening as they sent 16 (16!!) envelopes with a couple of pages in each :-o (no wonder they need our money to pay they stamp bill ;)

 

Will wade through them tonight and hopefully the rest will be here tomorrow.

 

Onwards and upwards.

 

Adbru

----------------------

S.A.R - (Subject Access Request) sent for Joint acct 29-Sept-06

S.A.R - (Subject Access Request) delivered 30-Sep-06.

09-Oct-2006 £10 cheque cashed. (S.A.R - (Subject Access Request))

01-Nov-2006 - No statements/chased local branch.

08-nov-2006 - First acknowledgement of my request from Hbos.statements to follow.

Link to post
Share on other sites

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