Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


Results 1 to 12 of 12

Thread: RBS SAR Request

  1. #1

    Unhappy RBS SAR Request

    Help,

    i am trying to claim back PPIicon from Lombard Direct and have sent a SARicon request to RBSicon

    they have now responded by telling me I need to apply for this from Idem Servicing,

    anyone know why as i don't understand why this company would have all logs and correnspondence relating to my account.

    The reason for this is the Ombudsmanicon couldn't help but did advise in a telephone callicon to hand the whole mess to a lawyer
    and i believe that i can prove that RBS sent my account for legal action without actually asking Payplan for extra money until a month before i had a summons served.

    Longwinded dispute and now 3 years after court action i have been paying each month but still seem to owe the same amount?

    Ironic thing is PPI being redunded would wipe the debt out.


  2. #2

    Default Re: RBS SAR Request

    Just Google Idem they are an ''information portal''
    Holding electronically data from many companies.


  3. #3

    Default Re: RBS SAR Request

    thank you so much for your quick response, i will google them


  4. #4

    Default Re: RBS SAR Request

    have snet a SAR request to RBSicon they have now responded by telling me I need to apply for this from Idem Servicing
    Did you send the SAR to the banks Data Controller in Edinburgh ?

    The bank should not be refusing to comply, they should be responding to confirm they hold data and provide the documents, or stating that they do not hold data on you, and explaining why.


  5. #5

    Default Re: RBS SAR Request

    The bank are not refusing to comply manyu
    larege organisations use facilitie like Idem
    to archive historical (over 6 yearsicon) for them.
    Idem will retrieve the data probably a lot
    more quickly than the bank.


  6. #6

    Default Re: RBS SAR Request

    Quote Originally Posted by debbbbsy View Post
    Did you send the SARicon to the banks Data Controller in Edinburgh ?

    The bank should not be refusing to comply, they should be responding to confirm they hold data and provide the documents, or stating that they do not hold data on you, and explaining why.
    Hi Thanks for that,

    i sent it to the PPIicon department as they are refusing to review it because the Ombudsmanicon cannot investigate as they took me to court
    (very sneakily by demanding more money but not telling Payplan the debt management company they wanted more money until a month before the papers were served
    and then Payplan got confused and told me to attend but wouldn't need a lawyer and although i told the judge about the PPI being void,
    he went with their lawyer and ruled against me and apparently the PPI was in the total cost which ties the ombudsman's hands
    but on the phone the lady told me to get the paperwork for my account and "hand the whole mess to a lawyer") complicated i know,

    been going on since 2003 so i am now requesting all documents for the Citizen Advice to look through as i cannot afford a lawyer.

    Brigadier2jcs thanks for your input and i will SAR IDEM
    as i believe i can prove they took me to court without telling my debt management scheme they were demanding more money but hadn't actually asked anyone for it.


  7. #7

    Default Re: RBS SAR Request

    There will be many more uses of data archiving as
    large groups of companies out source services to
    cut cost, the companies are Not avoiding their
    resposibilities by this.


  8. #8

    Default Re: RBS SAR Request

    There will be many more uses of data archiving as
    large groups of companies out source services to
    cut cost, the companies are Not avoiding their
    resposibilities by this.
    You are wrong. They are avoiding their responsibilities, if they hold data on you, they have a legal obligation to provide it and not pass the buck.

    The problem here is that the Data request was sent to the wrong department.

    I will post up the address again, do not delete it this time.

    The SARicon needs to go to

    The Data Manager
    Royal Bank of Scotlandicon
    Regulatory Risk
    Business House B
    PO Box 1000
    Edinburgh
    EH12 1HQ

    If you have already paid the 10 inform them, and don't pay it again.

    Brigadier, I do not have a problem with CAB, but the fact is they are under staffed and do not have the necessary resources to train their volunteers in the complexities of Consumer Law.

    Debbie


  9. #9

    Default Re: RBS SAR Request

    It is a simple outsourcing exercise your intervention
    is unhelpful, the OP will get the SARicon mor quickly
    by following the banks instruction SIMPLE.
    There is no avoidance of anything.


  10. #10

    Default Re: RBS SAR Request

    If you've paid the fee and they've avoided their responsibilities then send them a stern reminder...... it's not for the data subject to go chasing round the country trying to find the archivist.

    Send Joyce, Margaret and Dawn an e-mail with the original request attached

    From: Atkinson, Dawn \(Risk, UK Retail\) <Dawn.Atkinson@RBSicon.co.u k
    From: Tudor, Joyce\(Risk, UK Retail\) <Joyce.Tudor@rbs.co.uk
    From: Mackenzie, Margaret \(Risk, UK Retail\) <margaret.mackenzie@rbs .c o.uk



    What is a valid subject access request?
    For a subject access request to be valid, it should be made in writing. You should also note the following points when considering validity:
    • A request sent by email or fax is as valid as one sent in hard copy.
    • You do not need to respond to a request made verbally but, depending on the circumstances, it might be reasonable to do so (as long as you are satisfied about the person’s identity), and it is good practice to at least explain to the individual how to make a valid request, rather than ignoring them.
    • If a disabled person finds it impossible or unreasonably difficult to make a subject access request in writing, you may have to make a reasonable adjustment for them under the Disability Discrimination Act 1995. This could include treating a verbal request for information as though it were a valid subject access request. You might also have to respond in a particular format which is accessible to the disabled person, such as Braille, large print, email or audio formats. If an individual thinks you have failed to make a reasonable adjustment, they may make a claim under the Disability Discrimination Act. Information about making a claim is available from the Equality and Human Rights Commission.
    • If a request does not mention the Act specifically or even say that it is a subject access request, it is nevertheless valid and should be treated as such if it is clear that the individual is asking for their own personal dataicon.
    • A request is valid even if the individual has not sent it directly to the person who normally deals with such requests – so it is important to ensure that you and your colleagues can recognise a subject access request and treat it appropriately.



  11. #11

    Default Re: RBS SAR Request

    I have cleaned up this thread and removed a number of posts. Will posters refrain from making off topic posts & read the site rulesicon in regards to multiple accounts.

    http://www.consumeractiongroup.co.uk...before-posting

    Anthrax alert at debt collectors caused by box of doughnuts

    Make sure you do not post anything which identifies you. Although we can remove certain things from the site unless it's done in a timely manner everything you post will appear in Google cache & we do not have any control over that.

    Vir prudens non contra ventum mingit


    17 Port & Maritime Regiment RCT
    Follows
    0
    Following
    0

  12. #12

    Default Re: RBS SAR Request

    get that PPIicon reclaim in
    ping me for help when you have the SARicon results.

    when we have the 'debt' sorted by this.

    there are serious matters concerning the whole story of them getting the CCJ in the first place that i think need addressing.


    dx

    PLEASE REFRAIN FROM HITTING 'REPLY WITH QUOTE' IF YOU ARE SIMPLY REPLYING TO THE LAST POST IN A THREAD..JUST TYPE!!
    it makes a thread twice as long to scroll through..save data download times and costs
    If you want advice please PM me a link to your thread. PM advice is not allowed!!
    DX
    RIP Martin3030

    Follows
    1
    Following
    0


Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE
We use cookies to personalise content and ads and to provide social media features. We also share information about your use of our site with our advertising and analytics partners. See details