I had an account with creation but after complaining about their charges they closed my account. I am paying of the balance but have noticed they are still charging me for late payments. Can they do this if the account is closed?

Hi, i know it's a long shot seeing that you posted this in Feb, but i gotta try.

Have you ever had an answer to your question?

I'm in almost the same boat. Been told the other week that my account has been closed, had no letters or anything about it. But they still send me Statements with horrendous amounts of interest and late and overlimit charges on a monthly basis.

I also, on occasions, get sent proper default notices if i haven't been able to afford to pay properly.

How can they do this when they closed my account?

Please, i would appreciate it if you could let me know if you ever did end up getting advice, as no one seems to be checking in on my thread.

Thanks,

Jellybabe

hiya, we had a creation account ( adams card ) , just wondering if you have claimed back charges over the £12 limit .

Blimey...don't know how this got missed.

All late payment charges etc should be reclaimed together with associated interest. The £12 bit is irrelevant.

i stated the £12 because the office of fair trading would not challange a charge under this amount, this does not meen £12 does reflex the true financail loss to certain charges and still can be challanged for fairness. interest must be claimed also at 8%

Correct, the OFT won't investigate charges over £12 and as you say they can still be challenged for fairness through the courts.

If reclaiming on an active/live account then one would normally use the rate of interest equivalent to that being charged on the account to put things back to at least the position they would have been in had the charges not been added in the first place.

yes , i was assuming the matter may get to a county court situation ie section 69 , personally claim the whole lot back or try, but anything over £12 is a near cert

Yep, agree

Nothing ventured nothing gained.

I just had a call from creation because I missed a payment and was told if my payment next month was late I would be charged £12.

I told the lady that I knew that and that was why they closed my account.

I think I will get the account upto date before I reclaim may next lot of charges.

Interestingly my latest statement includes a term about missed payments can mean I have broken the terms of the credit agreement

but surely if the account is closed there is no longer any agreement,

just a debt to be repaid?

if the account is closed, they cant add anything

I hope the int is frozen.

dx

After a long wait after complaining to creation

I received a letter saying that the account was closed and they could levy interest and charges

but they would refund some charges and on the statement showing this they added another £12.

I told them that the account being close meant no charges as the credit agreement had been terminate.

They wrote back and said the account being closed didn't mean the agreement was terminated!

So I think a complaint to the Ombudsman is in order?

Just thought I'd add my bit to all this. For the last 3 or 4 years my car insurance has been finance through Creation, and on the occasions I have missed payments I have been charged £25 admin fee and £3 for payong via debit card.

Now my insurance is due for renewal, and the quotes are now low enough that I can pay the policy in one lump, thus removing Creation from the mix, maybe I should start claiming these charges back. Are the charges for paying via card claimable as well?

yes

Just in case the OP and any others posting on here have given up on fighting Creation - Don't. It is worth reclaiming all their penalty charges. Go through statements, work out the compound interest owed by C and start the letter process. C don't bother to reply - so you may end up with a quick Judgment against them and £s in your pocket...