To all our Customers,

We have recently come across some posts on this forum which are meant to provide information to help you out with complaints which you may have with Capital Finance One. Unfortunatley we dont feel that the information that has been given out would actually assist you.

In a bid to help you the customer, we have decided to post the following to assist you the best we can.

As part of our complaints procedures we require you the customers to contact ourselves in the first instance if you have a complaint to make. This then gives us the oppurtunity to try and resolve any issues which you may have.

Should you find that you are having a issue with Capital Finance One I would suggest that in the first instance you should call ourselves on 02081661470. One of our friendly customer services advisors will then be able to assist you to resolve any complaint you should have.

We are open from 8am until 8pm Monday to Friday and Saturday from 9am until 5pm. By doing this you will recieve a faster response on any complaint you may have.

If you still are unhappy with the response you have been given you can write to us

Capital Finance One

88 Snakes Lane East

Woodford Green

Essex

IG8 7HX

We thank you for your time in reading this post and hope that it will assist you going forward.

Many Thanks

Daniel Bishop

Office Manager

Capital Finance One

This is interesting, why don't you get yourself onto one of the many other threads and justify the actions of MT Collect?

Unbelieveable, How is ringing you really going to help? Well not unless people have a recorder because they will need it. Don't you think you should have helped people more before you employed the likes of MT COLLECT to scare people witless? That company alone along with CFO is posted on far more site's then here - there is no hiding. I must applaud your bravery or audacity.

Good Afternoon,

If you as a customer call us then we will be able to give you a response to any complaint which you have. Unfortunately some of the information which has been provided on this forum isn't an accurate description of our practices. We have seen comments such as "dont pay them". This will not help anyone. The reason we have posted on here today is to try and help people who actually are looking for help and to be pointed in the right direction.

Thats way people will be able to make up their own decisions on if they genuinly are looking for assistance or to have a complaint resolved.

Many Thanks.

Why should people have to call you? I have sent about 10 emails which get no response, you clearly don't like answering because you can't dish out your threats on email as people can record them.

Also, I would say that most "don't pay them" comments are in respect of the ridiculous charges you add on and fail to justify consistently.

How can you defend the actions of MT Collect and the text messages/abusive calls that are sent? I am glad you seem to have stopped referring to them as an external party though, i did enjoy that one.

Also, I assume i can come down and discuss my outstanding loan personally with you, seeing as i get offers of visits from yourselves enough?

I am not your customer Mr Bishop however as you probably have worked out I once was and therefore quote what worked for me because when you disappear it leaves people with no option. I've no wish to expose your dirty practices it is already well known. Oh for the record I've never said don't pay - shame on you, truth will out...

"As part of our complaints procedures we require you the customers to contact ourselves in the first instance if you have a complaint to make. This then gives us the oppurtunity to try and resolve any issues which you may have.

Should you find that you are having a issue with Capital Finance One I would suggest that in the first instance you should call ourselves on 02081661470. One of our friendly customer services advisors will then be able to assist you to resolve any complaint you should have.

We are open from 8am until 8pm Monday to Friday and Saturday from 9am until 5pm. By doing this you will recieve a faster response on any complaint you may have.

If you still are unhappy with the response you have been given you can write to us

Capital Finance One

88 Snakes Lane East

Woodford Green

Essex

IG8 7HX "

Lets see if your words are with any meaning.

We will certainly be monitoring our members experiences in following this route.