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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Jacqueline07 v Swift


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Asked for SAR 6th July to Swift. I already had the original agreement but wanted to check out the PPI situation as well as the redemption figure.

 

Anyone with any experience on the PPI included in the total for interest - I would be grateful for some comments on the following:

 

Loan facility =- £15600.00

 

PPI = £3276.00

 

Total Loan amount = £18876.00

 

I've read somewhere that this practice of including the PPI amount and then charging interest on total has been deemed unlawful (court case I've read I think). Also was not given the option of PPI - we were so desparate for the loan at the time that the broker said "oh well, if you want to change it we are going to have to start right at the beginning etc." it had already taken 3 months to do.

 

I have also questioned the redemption figure: Borrowed £18876.00 (30.04.03) redemption figure £20,162.33 (redeemed 25.07.03). I know that it wasn't held for a very long time - but in May of that year we decided to move house and it happened more quickly that we expected.

 

Swift do not call this a redemption figure but their recent letter to me quotes "the settlement figure of £20,162.33 provided to you in our letter dated 16.07.03 was accurate and calculated in accordance with statutory provisions set out in the CCA and was in line with industry practice. blah blah. The oustanding balance calculation of £32,315.36 (we only borrowed £15,600) sets out the total amount payable."

 

I would be grateful of any comments on (a) the PPI amount taken as the total loan figure and (b) the redemption interest. (Monthly payments were 365.46 over 90 months)

 

Many thanks

Jackie

Abbey: Settled - now for no. 2

Dudley Building Society : claim dismissed - no costs

London Scottish: settled in full :oops:

Capital One - settled in full :p

 

"Energy and persistence conquer all things" Benjamin Franklin

 

Any advice, information and thoughts given by me are just my humble opinion

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Hi

 

Was there any payments made on the account during its lifetime? If so how much was paid per month? Did you miss any payments?

It does seem like you paid 1286.33 on redeeming the loan. And this equates to roughly 3.5 monthly payments which is the norm for Swift to charge on redeeming early. they scales are normally on the back of your agreement.

 

The larger figure they quote is what you would of paid back had you kept the loan for the 90 months inc interest on PPI.

 

PPI is often added to the loan, and therfore interest is applied. You could have a case for being mis sold PPI however you would need your broker to admit they pushed it (as likely as finding rocking horse sh**)

 

Regency have recently been fined approx 56k for mis selling PPI, maybe have a look for this case online and see if you fall into that bracket.

All advice :p is given purely from personal experiences :mad: . If you are in doubt you should always seek legal / financial advice;) .

If i have helped in any way please let me know via personal message, IM in aol or clicking on my scales :D go on you know you want to really!!

 

 

Halifax Claim

Data Protection Act: 20/06/06,

LBA: 11/07/06,

N1: 7/8/06,

Paid in full 25/8/06

 

Swift Claim

Data Protection Act: 5/8/06,

Request for Payment 19/8/06,

LBA 4/9/06

Sod off response with paltry offer (accepted as part payment) 22/09/06

N1 filed 25/09/06, deemed served 11/10/06

No part payment recieved to date

 

 

GMAC Claim

Data Protection Act 21/08/06

Request for Payment 11/09/06

LBA 25/09/06

N1 Filed 11/10/06, deemed served 19/10/06

 

Welcome

Data Protection Act 11/09/06

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Paid 3 x monthly premiums of £345 odd - I know that it was there on the terms but at the time we were just so desparate to clear our original mortgage arrears that I suppose you accept anything. I've learned from experience that second charges are not the way to go now.

 

Also, I've just latched onto another thread from Nightmare4banks in "Insurance" section that deals with PPIs and the legality of the amount being added to the loan and then interest charged thereon. So, hopefully I can gleen something from that. It quotes a court case of Meadows where the judge concluded that the debt was unenforceable because of the way that the PPI was included.

 

Many thanks for your reply, Sue.

 

Jackie

Abbey: Settled - now for no. 2

Dudley Building Society : claim dismissed - no costs

London Scottish: settled in full :oops:

Capital One - settled in full :p

 

"Energy and persistence conquer all things" Benjamin Franklin

 

Any advice, information and thoughts given by me are just my humble opinion

Link to post
Share on other sites

I know exactly what you mean about needing to go with them for reasons, it is a frequent thing for many ppl.

 

so you paid 3 x 365.46 = 1096.38 back. You then paid 1286.33 in interest on redemption. I consider you can claim this back as it is you being penalised for closing the account early. Be wary, Swift call ERC redemption interest, but as i was advised if it walks like a duck, looks like a duck and sounds like a duck then you cant call it a chicken!!

Good luck, follow the right procedure and go get it back!

 

Re PPi thats a good case to look up, i have heard it quoted before.

All advice :p is given purely from personal experiences :mad: . If you are in doubt you should always seek legal / financial advice;) .

If i have helped in any way please let me know via personal message, IM in aol or clicking on my scales :D go on you know you want to really!!

 

 

Halifax Claim

Data Protection Act: 20/06/06,

LBA: 11/07/06,

N1: 7/8/06,

Paid in full 25/8/06

 

Swift Claim

Data Protection Act: 5/8/06,

Request for Payment 19/8/06,

LBA 4/9/06

Sod off response with paltry offer (accepted as part payment) 22/09/06

N1 filed 25/09/06, deemed served 11/10/06

No part payment recieved to date

 

 

GMAC Claim

Data Protection Act 21/08/06

Request for Payment 11/09/06

LBA 25/09/06

N1 Filed 11/10/06, deemed served 19/10/06

 

Welcome

Data Protection Act 11/09/06

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Sue - thank you for your reply.

 

I'm going to send the prelim tomorrow asking: (a) show me your losses for the redemption interest (as per Zoots fab letter); and also to explain the PPI and charging interest thereon (quoting the Meadows case).

 

Will watch yours with interest.............. Jackie

Abbey: Settled - now for no. 2

Dudley Building Society : claim dismissed - no costs

London Scottish: settled in full :oops:

Capital One - settled in full :p

 

"Energy and persistence conquer all things" Benjamin Franklin

 

Any advice, information and thoughts given by me are just my humble opinion

Link to post
Share on other sites

As this is a loan under 25K it is regulated by the Consumer Credit Act 1974. There is a formular set out in Regulations concerning the amount payable on redemption. If you go to Trading Standards they will be able to tell you if the redemption figure you paid complies with the statute.

 

Regarding the PPI, you need to be careful as the case you refer to did not make it unlawful to add ppi to the loan and charge interest. The case of Meadows they had incorrectly categorised the PPI, I can't remember which way round it was. They either stated that it was included as a charge for credit when it should have been included as a part of the credit amount or vice versa. Charging interest on the PPI is not initself unlawful. The agreement was renedered unenforceable because of the incorrect data.

 

If your loan was taken out after this case the chances are the PPI would have been correctly categorised. Also the Regulations which were in operation at the time have since been changed.

 

So again it would be best to check with Trading Standards as to whether or not the PPI was correctly applied.

 

Hope this Helps

 

Zoot

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