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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Micking vs RBS


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Royal Bank of Scotland have sent a letter saying they will not be refunding any of my charges. I now need to send the LBA, there are some extra charges that I had not listed in my first letter, as long as I detail them in the LBA on the breakdown of charges, will it matter that I have changed the amount I am claiming for?

 

Thanks

Michelle

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Hi Michelle. I dont think that will make any difference. Just provide them with the breakdown of the charges.

 

Good luck.

 

Gav

14/09/2006 - Data Protection Act letter sent to my bank.............here goes :D

28/09/2006 - Statements received through the post. Charges appear to be in the region of £2000 :eek:

04/10/2006 - Prelim letter sent for charges of £2037 :rolleyes:

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  • 1 month later...

I am about to complete the Moneyclaim against RBS, I have entered the address as their Edinburgh office as this is where I have received correspondence offering settlement figures from but should I be using my Branch address, which is in England?? It says 'The address details you have provided outside England and Wales.'

Any help would be much appreciated

Thanks

Michelle

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Hi hun,

 

I was advised on this site the other week to use this address on the claim:

 

Kay Stanbridge, Solicitor

Group Litigation, RBS

1 Princes Street

London

EC2R 8PB

 

Hope this helps,

 

Lynzilou xxx

Capital One

 

29.11.06 S.A.R - (Subject Access Request) sent

22.12.06 prelim sent - charges total £590.00

19.01.07 received offer of £164, sent refusal of offer - have until 5th Feb to respond or court action

 

RBS - claim £4451.76 ***WON***

 

03.11.06 Received letter from Tommy McLean offering full amount of £4451! Hooray!!!!!

26.10.06 received offer of £2685.00 in full and final settlement, sent refusal informing them I have filed my claim. If they do not refund by 3rd Nov I will proceed through the courts

26.10.06 filed claim with courts

16.10.06 received letter back offering £830, sent refusal, have until 25/10 to respond

11.10.06 sent letter requesting full refund within 14 days or court action

10.10.06 received statements, charges come to £4451.76!

26.09.06 sent S.A.R - (Subject Access Request)

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hello!

 

No probs!

 

No i havent been yet, waiting for the postman here as he doesnt show his face until about 3/4pm! I dont know why I'm building my hopes up, the RBS will not be keeping to my timescales hehe! I'll let you know if I get any news today!

 

Good luck with filing the claim hun (not that you'll need it!)

 

xxx

Capital One

 

29.11.06 S.A.R - (Subject Access Request) sent

22.12.06 prelim sent - charges total £590.00

19.01.07 received offer of £164, sent refusal of offer - have until 5th Feb to respond or court action

 

RBS - claim £4451.76 ***WON***

 

03.11.06 Received letter from Tommy McLean offering full amount of £4451! Hooray!!!!!

26.10.06 received offer of £2685.00 in full and final settlement, sent refusal informing them I have filed my claim. If they do not refund by 3rd Nov I will proceed through the courts

26.10.06 filed claim with courts

16.10.06 received letter back offering £830, sent refusal, have until 25/10 to respond

11.10.06 sent letter requesting full refund within 14 days or court action

10.10.06 received statements, charges come to £4451.76!

26.09.06 sent S.A.R - (Subject Access Request)

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Hi Michelle,

 

Try EC2R 8PA - dont know why it was down as that??!!

 

By the way I got my settlement through yesterday!!!!! :D :D :D

 

Mr McLean offered me £4451! So didnt even have to serve court papers! I'm so thrilled they've settled!

 

Good luck with yours hun, hopefully yours wont be too long now!

 

Lynzilou xxxxx :D

Capital One

 

29.11.06 S.A.R - (Subject Access Request) sent

22.12.06 prelim sent - charges total £590.00

19.01.07 received offer of £164, sent refusal of offer - have until 5th Feb to respond or court action

 

RBS - claim £4451.76 ***WON***

 

03.11.06 Received letter from Tommy McLean offering full amount of £4451! Hooray!!!!!

26.10.06 received offer of £2685.00 in full and final settlement, sent refusal informing them I have filed my claim. If they do not refund by 3rd Nov I will proceed through the courts

26.10.06 filed claim with courts

16.10.06 received letter back offering £830, sent refusal, have until 25/10 to respond

11.10.06 sent letter requesting full refund within 14 days or court action

10.10.06 received statements, charges come to £4451.76!

26.09.06 sent S.A.R - (Subject Access Request)

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  • 1 month later...

Hi Lynzilou,

 

Thanks for all your help, I couldn't get the postcode to work so to be safe used my branch address instead!

 

So the court have issued the papers and they've now got until 18th to respond, bit nervous, because its quite a large amount, reckon they'll put up a fight!

 

Keeping everything crossed for next couple of weeks!!

 

Michelle ;)

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  • 2 weeks later...

I am claiming my bank charges for the last 9 years not 6, I have been trying to find the forum with regard to doing this (as it says there is a separate one in the FAQ's) but I cannot find it anywhere?

 

Is anyone able to point me in the right direction, RBOS responded immediately to say they would be defending the full amount so I want to be prepared....

 

Any help much appreciated!

 

Michelle :grin:

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