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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Lucy C V RBS


Guest BlueRuby
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Guest BlueRuby

Lucy, please don't think I'm being rude or bossy, but have you read the FAQs and the step-by-step instructions? Also, are you in England? :) You really need to ask for your statements (DPA letter). I would not trust the bank to work out your charges for you :rolleyes:

I think that everyone is supposed to be able to have a basic account. You can usually open them with a fiver or even just a pound. This account is just in case... Don't worry about the overdraft, especially as your charges are likely to cover it anyway. If you set about this claim in the right way (see above) you will get your money back. Probably they will then close your account but you won't care :D

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I don't think you're being rude or bossy at all! I'm really new to this so any help is gratefully received! :)

 

I have read the step by step instructions, I copied the letter from this site in order to get all my statements for the last 6 years in order for me to work out the charges myself, which I have literally just put in the post.

 

The reason I have concern about getting a new account is that my partner is being refused current accounts left right and centre and he has a much better credit history than I do, I think his only misdemeanor was about 8 years ago, but since then his record is clear and is currently good, yet no one will let him have a current account. I will shop around and see if I can get one!

 

Thank you!

~

:p I'm a lover, not a fighter... well, most of the time :razz: ~

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Guest BlueRuby

I think you have to distinguish between a current account and a basic account. The basic account is just that, somewhere to deposit and withdraw money! You won't get a chequebook or an overdraft facility. You may not even get a debit card just a cashcard. But as I understand it everybody should be able to get a basic account. Hope that helps and good luck.

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