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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Log Book Loans Urgent Help Needed !!


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Hello everyone, my ex girlfriend took a £600 loan out on her £10k car about 12-14 months ago. Since then we have split up and as a result money became tight etc etc, the charges built and built and she/we were unable to keep up with repayments. Saying that she/we have paid off the entire loan + interest amount and are now left with £580 of charges, they are due to phone me today as i had promised them the entire amount today or the bailiffs would be called in without further notice. I have tried to "reason" with them but unfortunately the word is not in the LBL customer care manual 2006 edition. I need to deliver by e mail today something that is going to hopefully stop them in there tracks and give me some time to sort this mess out.

any advice would be seriously appreciated

and please no "read the faqs" etc etc !!, no time for that !

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These charges, are they all penalty charges that they have added on for late payments etc? If so, I don't see any reason why you can't challenge them in the same way others have challenegd the banks over their unfair penalties. It might be a good idea to write to them first of all to inform them you are disputing the account and that you want a subject access request to obtain all the information they have on you, including a breakdown of all the charges they have added to the account. I think that would be a good starting place.

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would love to rob but the thing is they are still stating in no uncertain terms that they will send the bailiffs round to seize the car if i dont pay up! if i start strongly disputing charges they could disagree and be prompted to just turn up out of the blue and take our car !. I have since agreed to pay £125 per month for 4 months, once the loan has been paid off then i will pursue them for the charges

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hi this is exactly what they did to me, when i rang to try and get charges reduced was basically told that they would then possess car as they said it would belong to them, i had ,had car clamped before.... charged £300 to remove plus outstanding amount only given till 12 noon to pay else car was going to be took away and charged for storage on top was worried sick so ended up paying charges of £512 please note also each week went by they added a further charge of £6 (interest i think )currently going to court to fight for charges back my advice hide car and fight"""use all the info in forum and get letters into them and commence proceding you already now how much in charges so you can start with the letter before action. good luck

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