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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Black Isler v Bank of Scotland


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Hi there.

 

Submitted letter to Bank of Scotland on 9 August 2006 for £930 back in bank charges- no response.

 

Followed up with call to complaints department on 30 August 2006 - told to send an email. Email followed on 30 August 2006 - no response.

 

12 September 2006 - followed up with call to complaints call centre again. Got told that case would be assigned.

 

14 September 2006 - received phone call from bank offereing part payment of £303 for the highest 6-month period of charges over last 6 years - offer declined.

 

16 September 2006 - received letter from bank stating that I refused goodwill gesture and that I could take complaint up with Financial Ombudsman Service.

 

19 September 2006 - sending 2nd letter to bank stating disappointment at their offer...update to follow. Fingers crossed.:rolleyes:

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I think you need to move on to the next step. LBA

1/9/06 RBS claim #1

8/11/06 - claim settled

17/11 claim #2 started - incl creditcard

30/11 - CC statements received

31/11 - Prelims issued - RBS paying up, only M/C to go)

 

If any of my advice/ info has been helpful, please click the scales:D

 

Please also remember that any advice is given from my own experience and in good faith as a lay person. If in doubt, please contact a qualified professional:)

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Guest BlueRuby
I think you need to move on to the next step. LBA

 

Oh yes, you so need to move on to the next step. They are - to put it crudely - yanking your chain! - take the initiative (back), send the LBA :D

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Too True,

Send the LBA, they will take the pi** as long as they can.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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Thanks everyone...should have said that letter 19.9.06 was the LBA - still gettin used to all the terminology. Sent my letter Recorded Delivery....no excuse for saying that they haven't received it.

 

The saga continues....

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  • 4 weeks later...

Hi

 

Today I received a phone call from Halifax re my claim for bank charges. They received my letter stating that I was not happy with their offer and they I would submit a court claim if they did not respond to my request.

 

The lady I spoke to said that their offer (1/3 of claim amount) was final. I said to her that I would now be filing a claim against them.

 

Help...I am not sure what to do now. I live in England but claim is against the Bank of Scotland, but it was a Halifax customer complaints representative that called. The offer letter re my complaint was sent from Bank of Scotland, Scotland.

 

Should I claim through the English Court system? If so, should I use the Halifax address in Leeds? Im not sure what I should do....your comments would be much appreciated.

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I would claim from Halifax, they are the same company.

 

The complaints letter that I received had a Haliax sorry you're not happy leaflet in it.

 

Trinity Road

Halifax

West Yorkshire

HX1 2RG

 

Company # 2367076

_________________________

 

Barclays - Settled -£1410.00

BOS - Settled - £525

C1 - Settled - No Idea How Much!

PPI From HFC Is Next!

 

 

Please View The

FAQ's - They Contain Everything You Need!

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