Hi there.

Submitted letter to Bank of Scotland on 9 August 2006 for £930 back in bank charges- no response.

Followed up with call to complaints department on 30 August 2006 - told to send an email. Email followed on 30 August 2006 - no response.

12 September 2006 - followed up with call to complaints call centre again. Got told that case would be assigned.

14 September 2006 - received phone call from bank offereing part payment of £303 for the highest 6-month period of charges over last 6 years - offer declined.

16 September 2006 - received letter from bank stating that I refused goodwill gesture and that I could take complaint up with Financial Ombudsman Service.

19 September 2006 - sending 2nd letter to bank stating disappointment at their offer...update to follow. Fingers crossed.

I think you need to move on to the next step. LBA

I think you need to move on to the next step. LBA

Oh yes, you so need to move on to the next step. They are - to put it crudely - yanking your chain! - take the initiative (back), send the LBA

Too True,

Send the LBA, they will take the pi** as long as they can.

Thanks everyone...should have said that letter 19.9.06 was the LBA - still gettin used to all the terminology. Sent my letter Recorded Delivery....no excuse for saying that they haven't received it.

The saga continues....

Hi

Today I received a phone call from Halifax re my claim for bank charges. They received my letter stating that I was not happy with their offer and they I would submit a court claim if they did not respond to my request.

The lady I spoke to said that their offer (1/3 of claim amount) was final. I said to her that I would now be filing a claim against them.

Help...I am not sure what to do now. I live in England but claim is against the Bank of Scotland, but it was a Halifax customer complaints representative that called. The offer letter re my complaint was sent from Bank of Scotland, Scotland.

Should I claim through the English Court system? If so, should I use the Halifax address in Leeds? Im not sure what I should do....your comments would be much appreciated.

I would claim from Halifax, they are the same company.

The complaints letter that I received had a Haliax sorry you're not happy leaflet in it.

Trinity Road

Halifax

West Yorkshire

HX1 2RG

Company # 2367076

Thanks for your help. I will give that a try!!!

All the best