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    • I have had a secondary thought.  I borrowed £s from a completely separate entity 6y ago. It was personal and unsecured. I was going to repay upon sale of the property. But then repo and I couldn't.  Eventually they applied and got a charging order on the property.  Their lawyers wrote that if I didn't repay they may apply for an order for sale.  I'm not in control of the sale.  The lender won't agree to an order for sale.  The judge won't expedite it/ extract from trial.  Someone here on cag may or may not suggest I can apply for an order v the receiver?  But could I alternatively ask this separate entity with a c.o to carry out their threat and actually make an application to court for an order for sale v the receiver instead?
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    • If the claimant fails to draft directions the court can order a Case Management Hearing to set them but normally in Fast Track claims the claimant sets the directions...Unlike small claims track which are always set the court.
    • Not Evris offer, the court offers mediation service.   All claims proceed to hearing if mediation fails /not happen.   Why do you not wish to attend in person to stand your claim ?     Absolutely you must comply with the courts directions or your claim risks being struck out. Preparation for a hearing should happen irrespective of mediation.   https://www.consumeractiongroup.co.uk/topic/460613-suing-a-parcel-delivery-company-when-you-dont-have-a-direct-contract-with-them-–-third-party-rights-copy-of-judgment-available/#comment-5255007   Andy  
    • LPA.  (I'm fighting insolvency due to all the stuff that he and lender have done).  He appointed estate agents - (changed several times). Disclosure shows he was originally appointed for a specific reason (3m after repo) : using his powers as acting for leaseholder to serve notice on freeholders (to grab fh).  There was interest from 3 potential buyers. He chose one whose offer depended on a positive result of the notice.  Disc also shows he'd taken counsel advice - which was 'he'd fail'.  He'd simultaneously asked to resign as his job (of serving notice) was done and he'd found a buyer.  Lender asked him to stay on to assign notice to the buyer.  Notice failed, buyer didn't buy.  So receiver stayed.  There was 1 buyer who wanted to proceed w/o fh but receiver/ lender wasted 1y trying to get rid of them!  Disc shows why. But I didn't know why at the time. In later months Lender voiced getting rid of receiver. Various reasons - including cost.  But there's a contradiction/ irony: as I've seen an email (of 4y ago) which shows the receiver telling lender not to incur significant costs and to minimize receiver costs.    Yet lender then asked him to serve another notice - again counsel advice indicated 'he'd fail'.  And he did fail.  But wasted 3y trying and incurred huge legal costs - lender trying to pass on to me. Lender interfered - said wanted to do works.  Receiver should have said no.  But disc. shows he agreed to step aside to let them do the works - on proviso lender would discuss potential costs first (they didn't), works wouldn't take long (took 15m), and lender would hold interest (they didn't) (this last point is crucial for me now - as I need to know if I can argue that all interest beyond this point shouldnt be allowed?)   I need to check receiver witness statement in litigation with freeholders to see exactly what he said about 'his position'. But I remember it being along the lines of - 'if the works increased the value of the property he didn't have a problem'.  Lender/ receiver real problems started at this point. The cost of works and 4y passage of time has meant there is no real increase in value. Lender (or receiver) didn't get any permissions (statutory or fh) (and didn't tell me) and just bulldozed the property to an empty shell.  The freeholders served notice on me as leaseholder for breach of covenants (strict no alterations).  The Lender stepped in (acting for me) to issue notice for relief of forfeiture - not the receiver.  That wasted 2y of litigation (3y if inc the works) and incurred huge costs (both sides).  Lender's aim was to do the works that every potential buyer balked at due to the lease restrictions.  Lender and receiver knew couldn't do works w/o fh permission. Lender did them anyway; receiver allowed.  Receiver remained appointed.  I'm arguing lender interfered in receiver duties.  Receiver should have just sold property 4-5y ago w/o allowing any works.  Almost 3y since works finished the property remains unsold (>5y from repo). The property looks brand new - but it was great before.  The lender spent a ton of money - hoping that would facilitate a quick sale.  But the money they spent and the years they have wasted has meant they had to increase sale price.  It's now completely overpriced.  And - of course - the same issues that put buyers off (before works) still exist.   The receiver has tried for 2y to assert the works increased value. But he is relying on agents estimates - which have proved highly speculative. (Usual trick of an agent to give a high value to get the business - and then tell seller to reduce when no-one buys.). And of course lender continues to accrue interest (despite 4y ago receiver saying pause interest). Lender tried to persuade receiver to use specific agent. Disc shows this agent was best friends with the lender's main investor in the property.  Before works this agent had valued it low.  After works this agent suggested a value 70% higher!  The lender persuaded receiver to sack one agent and instead use this agent.  No offers. (Price way too high).   Research has uncovered that this main investor has since died.  I guess his investment is part of probate? And his family want it back?    Disc shows the sacked agent had actually received a high offer 1y ago.  Receiver rejected it.  (thus I don't know if the buyer would have ever proceeded). He was relying on the high speculative valuation the agents had given him to pitch for the business. The agents were in a catch-22.  The receiver sacked them. Disc shows there has been 0 interest ever since (inc via new agent requested by lender). I don't think lender or receiver want all this to come out in public domain via a trial.  It will ruin their reputations. If I can't get an order for sale with lender - can I apply separately against receiver?
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Hi,

 

Wonder if anyone can help me. I sent a ppi claim form to Santander who have now taken over Debenham store cards, in July and received their so called 'final' response on Saturday. I was making my misselling claim on the grounds that I had a previous illness which I now know I would never have been covered for.

 

Here is an extract:( I haven't scanned the doc yet so have to type out)

 

"I can confirm Account cover insurance was set up on your account on 15th March 2001 after a discussion that took place on the telephone with our telemarketing department... The policy applied to your account was Account Cover Insurance and comprised of price, purchase and payment protection. Our telemarketing department sold this policy to you and one of our advisers explained the main features of the product and price. The insurance was added to your account because you chose to do so. However you had an opportunity to change your mind as once you decided to take the product a policy summary and policy document was mailed to you for your review... I understand that you believe that Account Cover Insurance does not cover you as you had a pre existing medical condition at the time of opening. However, please understand that having an illness prior to the cover being taken out does not exclude you from the insurance; this simply may mean that you cannot claim for this condition in the future...I can confirm that Account Cover Insurance was cancelled on 26 August 2011..."

 

I am perplexed as I cannot remember the detail of such a conversation with a telesales person since it was so long ago. Do you think this is what seems to me to be tactics to fob me off? They did not provide me with any other evidence such as signed agreements to the effect that I wanted the ppi. Can I request copies of the agreements and take this to the FOS? I have so many questions I want to ask them based on this response.

 

I would really appreciate some guidance as to what to do next. Thanks in advance!

JS

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Hi

 

Some of these institutions use the "telephone" conversation ploy to fob you off.

 

If it were me I would send a Subject Access Request (SAR) to Santander. There is a template SAR in teh CAG library, the link to which is at the top of every CAG page in green. This should yield ALL the inormation they hold on you, iincluding statements/transaction history. There is a fee payable of £10 and they will have 40 days to comply. Make sure you put emphasis on the fact that you want ALL information they hold.

 

Let's see if they put a transcript of that phone call in the package but if not you can still take this claim forward.

 

From the information that comes back you can prepare a schedule of claim to quantify your claim.

 

Have a look at the PDF files on the fos website if you haven't already done so.

 

You can then either pass it to fos or you can sue in court.

 

Do the SAR first though.

 

Regards

 

ims

 

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Hi Jade

 

Welcome to CAG

 

The guys will be happy to advise as soon as they are available.

 

What you need to do is send them a SAR Request with a Postal Order for £10, send it Recorded. They have 40 days to respond. If you think anything is missing send them a chase letter. Once you've got all the Data they hold on your account you can ask the right questions.

 

SAR Template in the library on this site.

http://www.financial-ombudsman.org.uk/publications/technical_notes/ppi/guide-to-PPI-forms.html

http://www.moneysavingexpert.com/reclaim/ppi-credit-card-insurance

Also info in 2 and 3 in my signature.

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I am about to do a SAR to Santander re my debenhams (as well as a few other cards I had with them-ge capital who they bought out seem to have done almost every store card on the high street lol). But I remember getting a card in the store, the staff member rushed through the personal details and did the application for me then told me where to sign. I believe it is likely PPI was on and reckon this was added by the sales assistant at the time I certainly never had any calls from them-until I fell behind on payments.

I doubt the call ever took place, will watch your thread as we are at the same point. Good Luck

ali x

Btw I am no expert just give notes based on what I have read on here and other forums/sites, plus my own experiences and investigations.

 

All ccj's now dropped off file, 2 yrs to go to clear file.

All old debts either settled or made unenforcable.

 

RBS MPP-Full offer at 8 wks from first complaint

RBS Overdraft loanguard-full offer at 8 wks from complaint

Citicard ppi-with FOS finally paid 8 months after offer through FOS!

Capital one x2- with FOS

Monument ppi-with FOS

aqua x2 ppi-partialled settled still pushing for the rest

Black horse ppi-offers made and accepted except for one early loan they say no info held-still pushing for payment

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Hi Everyone,

 

Thank you so much for all your responses, your advice is much appreciated. I had a feeling that it was a ploy since the tone of the letter was very contradictory in parts. I know the call never took place because I remember the application being done in the store, now I've had time to think about it. Anyway, I will look at the documents suggested and continue my claim. I am just so angry with the way the banks have been ripping us off for years. I am determined to succeed and a least get something back from my ppi claim, not just from Santander but from others like Audi ( they've said I never had PPI when I have all the documents to say that I had ppi, for one of two cars I bought from them - that's another story but no doubt the same applies). Will keep you posted.

 

A tremendous thank you!

JS

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  • 3 weeks later...

Hi Again,

 

It seems like a while since I was here. So here is an update. I sent off the SAR to Santander after my previous post and I am still waiting to see if they include a transcript of my alleged phone conversation with them requesting the ppi. I also sent the SAR to Audi who had previously refused my PPI claim saying I did not have ppi with them. It was an odd thing since I managed to find all the paperwork, account numbers etc. Anyway, I have received all their documents and find that I did have PPI with them after all. I'm not not so sure how to reply to them. I would appreciate being pointed in the right direction.Will I need to resubmit my claim form to them?

 

I also sent a claim to MBNA whose Virgin credit card I applied for online. Although it was about five years ago I remember that the application kept crashing and would not untick the ppi. I phoned their technical support at the time and spoke to someone about the fact that the form kept crashing. It was about two weeks before I got the card but forgot to raise the issue again about the ppi. Since I have started the claim process with them they have subsequently sent me a copy of the online form simply saying I requested it. I only received this at the weekend so haven't had time to respond to it yet. Yet another to get me all fired up.

 

Thanks again in advance for your help!

-JS-

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  • 2 months later...

Hi,

 

Been in hospital for a while since last post. Have had final response from Santander re Debenhams ppi. Taken to the Ombudsman. However, since card was taken out before Santander took over, I need to find out who the original underwriters were in 2001. Does anyone know how or where I can find this information? I have absolutely no paperwork from that period. Thanks!

 

-JS-

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Hi,

I am quite a way ahead of you in claiming back ppi on a Debenhams store card and these people are proving the hardest to deal with. My card was taken out in 1994, rushed application, crosses put by salesperson where I had to fill in, no ppi requested. Apparently I took out the insurance during a telephone conversation - no transcript available (no surprise there!!).

 

Anyway to the subject of underwriter, mine was Financial Insurance Group (Genworth Financial) and the fos are pursuing them, a long drawn out process due to the legalities and the fos have a number of cases and are considering a test case in the first instance.

 

The address for Genworth is:

PO Box 140

Building 11

Chiswick Park

Chiswick High Road

London W4 5QX

Tel: 0500 055 6548 (number for Senior Associate, Consumer Affairs)

 

If Santander dont produce the insurance document, you could ring Genworth (even if Santander do, I would ring them anyway as the policy document differs from the one Santander sent me!) I spoke to a nice lady there who was very helpful, I should have asked if she had details of premiums paid as Santander cant (or wont) supply them back as far as 1994. Thats another thing to put on my to do list!!

 

Hope this info has been helpful, have a read through my thread http://www.consumeractiongroup.co.uk/forum/showthread.php?202232-Ge-Money-(debenhams)-Ppi

This will show you my battle so far with them. Any other questions, please ask, I am more than willing to help in any way I can

GE MONEY - DEBENHAMS CARD

Settled in full after prelim :)

 

MBNA

Settled after LBA

however mistake made by me on contractual interest so going after the rest now

SETTLED IN FULL JAN 2007:)

 

MINT

Offer after prelim rejected

Settled in full after LBA:)

 

to go:

Barclays Bus Ac - to mcol

Barclays CC - to mcol

Nat West (over 6 years) no action taken yet

Creation Financial - awaiting statements since Dec

Goldfish - offer after prelim rejected

and some more

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Hi,

 

Thank you very much for your responses. I am on the mend but quite weary from all of the nonsense being dealt out by the banks over ppi. I am still determined to get back what I am owed. I have sent the SAR and the questionnaire to Santander and have received their final response. Have taken it to the FOS who have told me that Santander cannot give me a final response because they didn't own Debenhams in 2001 as it was GE money when I took out the card. This is why I am looking for the underwriters. Once I have this I need to pass it onto the FOS.

 

Tink660, thanks for the contact address as I am sure they are the ones I need to to confirm , so I will call them tomorrow to find out if they were the underwriters for mine. like you Santader also told me that I requested the ppi via their telesales dept, no transcript produced with the SARs. As you suggest I will read your threads also.

 

Will keep you posted!:-)

 

-JS-

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Hi Again,

 

Been looking through my SARs info sent by Santander and I notice they have sent me someone else's credit application. Plus the account notes etc are from 2005 and not from 2001 when I took out the card. They have also sent the Santander current agreement T&C and not the original GE Money. Do you think I should bother contacting them again about this or just leave it to the FOS? Like I said earlier they say this is their final decision.

 

Thanks again

-JS-

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Hi

I am a liitle further on than you with my claim which is now with the underwriter. After I contacted FOS , they advised that I send the questionnaire to the underwriter, who hasn't responded yet.

I rang Santander and asked who the underwriter was and they gave me the name and address, which is the same one on the policy.

They are Financial Insurance Co Ltd , but I believe they are also known as Genworth. My cards were taken out in 2000 and 2001 ( HOF)

Have a look at my thread - sorry I still haven''t managed to work out how to put the link in.

Also there will probably be more than one reason to claim misselling than the one you raised with Santander , have a read around the FSA guidlines there is a whole list.

Good luck

W

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