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Hennessy v BoS


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Sent my data protection letter for statements on the 14th September.

 

Suspect around £400 of charges in total.

 

Opened new account with A&L as precaution.

S.A.R sent (RD) - 14/9/06 (no response) Reminder (RD) - 6/10/06 (no response) Phonecall to BofS chasing - 24/10/06 (no response) Final S.A.R - (Subject Access Request) sent (RD) - 26/10/06 (no response) Phonecall to BofS complaints - 2/11/06 Received statements back to 2004 only - 14/11/06 Another phonecall to complain - 16/11/06 All statements received - 31/11/06 Claim submitted - 1/12/06 Received acknowledgements - various over January 07 Telephone call to offer full settlement - 14/2/07

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  • 1 month later...

Ok, so not a peep from the bank of scotland about my statements!

 

They cashed the cheque for them weeks ago.

 

I wrote via recorded delivery again on the 6th October for confirmation of receipt of my request and still nothing.

 

I wrote to: Data Protection Manager, Halifax, Trinity Road, West Yorkshire, HX1 2BR.

 

I checked the forums for quite some time before choosing this address as the most successful one.

 

Anyone have a suitable phone number for me to call here?

 

many thanks

S.A.R sent (RD) - 14/9/06 (no response) Reminder (RD) - 6/10/06 (no response) Phonecall to BofS chasing - 24/10/06 (no response) Final S.A.R - (Subject Access Request) sent (RD) - 26/10/06 (no response) Phonecall to BofS complaints - 2/11/06 Received statements back to 2004 only - 14/11/06 Another phonecall to complain - 16/11/06 All statements received - 31/11/06 Claim submitted - 1/12/06 Received acknowledgements - various over January 07 Telephone call to offer full settlement - 14/2/07

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Ok, so not a peep from the bank of scotland about my statements!

 

They cashed the cheque for them weeks ago.

 

I wrote via recorded delivery again on the 6th October for confirmation of receipt of my request and still nothing.

 

I wrote to: Data Protection Manager, Halifax, Trinity Road, West Yorkshire, HX1 2BR.

 

I checked the forums for quite some time before choosing this address as the most successful one.

 

Anyone have a suitable phone number for me to call here?

 

many thanks

 

here are the links for both rbs and rbos

 

http://www.consumeractiongroup.co.uk/forum/royal-bank-scotland-bank/1628-rbs-contact-details.html

 

 

http://www.consumeractiongroup.co.uk/forum/royal-bank-scotland-bank/2657-bos-contact.html

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Thanks livelylad,

 

Called BofS and complained. Told to expect call or letter shortly. I'll believe it when I see it!

S.A.R sent (RD) - 14/9/06 (no response) Reminder (RD) - 6/10/06 (no response) Phonecall to BofS chasing - 24/10/06 (no response) Final S.A.R - (Subject Access Request) sent (RD) - 26/10/06 (no response) Phonecall to BofS complaints - 2/11/06 Received statements back to 2004 only - 14/11/06 Another phonecall to complain - 16/11/06 All statements received - 31/11/06 Claim submitted - 1/12/06 Received acknowledgements - various over January 07 Telephone call to offer full settlement - 14/2/07

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Have sent off today a final 7 day SAR warning letter from the bank templates.

 

Has anyone else had a problem with the Bank of Scotland giving them their statements?

 

Seems strange that I should have a problem when I've written to the same people as everyone else..! And I don't even want that much from them!

S.A.R sent (RD) - 14/9/06 (no response) Reminder (RD) - 6/10/06 (no response) Phonecall to BofS chasing - 24/10/06 (no response) Final S.A.R - (Subject Access Request) sent (RD) - 26/10/06 (no response) Phonecall to BofS complaints - 2/11/06 Received statements back to 2004 only - 14/11/06 Another phonecall to complain - 16/11/06 All statements received - 31/11/06 Claim submitted - 1/12/06 Received acknowledgements - various over January 07 Telephone call to offer full settlement - 14/2/07

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hi, i called bos today regarding statements and insisted they send them via internal mail to my branch, she went 1 better and faxed all 144 pages to my branch there and then, tying up their fax machine for over an hour, hee hee:lol::lol::lol::lol::lol::lol:

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Phoned customer relations to complain on 0845 603 7923 today.

I was told that they are dealing with my request and will telephone me with details of when the statements will be sent out. Apparently they are in the process of compiling my statements.

Not the smoothest of processes for me so far! Can't even get claiming until I have the flamin' statements!

S.A.R sent (RD) - 14/9/06 (no response) Reminder (RD) - 6/10/06 (no response) Phonecall to BofS chasing - 24/10/06 (no response) Final S.A.R - (Subject Access Request) sent (RD) - 26/10/06 (no response) Phonecall to BofS complaints - 2/11/06 Received statements back to 2004 only - 14/11/06 Another phonecall to complain - 16/11/06 All statements received - 31/11/06 Claim submitted - 1/12/06 Received acknowledgements - various over January 07 Telephone call to offer full settlement - 14/2/07

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  • 5 weeks later...

So you'll see at the start of my thread that I suspected £400 in charges. Well it was actually £1500!

 

I've submitted a claim for this amount and I'm not too bothered calculating interest as I think I would struggle to apportion it solely to the bank charges.

 

Let's see what they say...!

S.A.R sent (RD) - 14/9/06 (no response) Reminder (RD) - 6/10/06 (no response) Phonecall to BofS chasing - 24/10/06 (no response) Final S.A.R - (Subject Access Request) sent (RD) - 26/10/06 (no response) Phonecall to BofS complaints - 2/11/06 Received statements back to 2004 only - 14/11/06 Another phonecall to complain - 16/11/06 All statements received - 31/11/06 Claim submitted - 1/12/06 Received acknowledgements - various over January 07 Telephone call to offer full settlement - 14/2/07

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  • 2 months later...

After sending my LBA, I received a call from the bank on Wednesday 14th Ferbruary offering settlement of my claim in full!

 

Result!

 

Good luck to everyone else!:-)

S.A.R sent (RD) - 14/9/06 (no response) Reminder (RD) - 6/10/06 (no response) Phonecall to BofS chasing - 24/10/06 (no response) Final S.A.R - (Subject Access Request) sent (RD) - 26/10/06 (no response) Phonecall to BofS complaints - 2/11/06 Received statements back to 2004 only - 14/11/06 Another phonecall to complain - 16/11/06 All statements received - 31/11/06 Claim submitted - 1/12/06 Received acknowledgements - various over January 07 Telephone call to offer full settlement - 14/2/07

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