I've been told by head office that they'll terminate my old contract and produce a new one, minus OSC, for the amount remaining on the item, an the store have confirmed this

Good! Another happy BrightHouse customer! Take note "others"....

Just a little tip... Ask for a copy of your original agreement at the same time, and staple them together.

Lefty

I've still got my original agreement

Hopefully once this is done I'll be able to attempt to get back some of my payments for the insurances.

OSC removed without argument very happy!

OK... So you appear to be dealing with an "old school" and pedantic branch manager...

 

Right then, first thing Monday hand him/her the following letter (and copy to head office):

 

Item Description/Account Number XXXXXXXXXXXXXXXX

 

Dear Sir

 

I am writing to give the required 7 days notice, as detailed in my agreement(s) that I wish to cancel all "optional" service cover on the above product(s). To simplify matters, I have today (date) presented a copy of this letter to the store manager of Brighthouse (Branch), which has been duly acknowledged, so 7 days notice shall commence at the date of this letter.

 

As stated in my agreement:

 

“Your Obligations: Optional Service Cover

Section C (b) The service cover premium is renewable each time your regular instalment is due under the agreement. If the premium is not paid Service Cover will lapse.

 

Section H (3) This policy shall continue in force until you give seven days notice…”

 

I shall, therefore, be making my next payment on (day) at Brighthouse (branch). This payment will not include "optional" service cover.

 

I understand that I may be required to sign a revised agreement. I will only do this on the firm understanding that all payments made previously on this agreement are reflected in any revised agreement. I do not waive any of my rights under the Consumer Credit Act 1974 regarding, in particular, “early settlement” and “repossession” as set out in section J of the original agreement.

 

Kind Regards

You

 

 

Once you have done this, and had your OSC removed, I will advise you how to re-claim the 9 (now 10) weeks of unlawful payments made on this agreement.

 

Cheers

Lefty

hi can i just please get it conformed that this is indeed teh proper letter to send / take in to my local store, its just to make sure that ll teh sections and everything are correct , i have an uptodate agreement i can sedn / post if its any use (signed on 17th dec 2011) im just not sure from looking at teh sections listed in above letter match what i have on my agreement, but then again ive been looking through all these posts for a few hours now lol , many thansk in advance for your time and help

you ideally need to start you own thread

this one is +6mts old

dx

Hi guys, sorry to jump on this post! Clemma could you give me the ins and out of how you got your OSC back?

as i'm going down that road now and my 1st item with BH was in 2007, i have had 5 items from then till now!

would be nice to see how you went about this, i to was told i had to take the OSC with my 1st item or i could not get it!

and from that day to this Xmas just gone i have had OSC on all my items,

its only when i came on here before xmas, i then went into my BH and got them to take it of

But NOW! i want it back for all my items! as at the time i was TOLD i had to have it!!

Thanks

Your rights have not been affected as you have still paid more than a third off your agreement. It is just an updated agreement rather than a brand spanking new one.

 

I went through head office to claim back my DLC and OSC but I was truly mis-sold. I was told I HAD to have both products even though I produced a letter from my insurance company stating they covered HP items. They said OSC was NOT optional (Ok, that confused me too as it's called OPTIONAL service cover) and that if I did not take out the insurances I could not have the goods. This was about 3-4 years ago though, so well before they started to clean up their act. I think your situation is different as it was all explained to you properly. Hopefully you will manage to get back the amounts they do owe you though

thread is 2yrs old

closed

ref only

no good you lot keep posting here no-one will see it.

dx