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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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RBS charge for their statements


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Fortunately for me, I have kept every single bank statement for my RBS account since I opened it in 2003. So when it came to investigating my charges I didn't have to look further than my file.

 

I then sent RBS a letter with my claim and they replied saying that they would need to order the statements to investigate further. I have just seen today that they have charged me £5 for historic statements. Is this allowed? I did not order those statements and it's not my problem that they don't have records of my statements to hand...so why should I have to pay for it?

RBS Uxbridge - Claim £317: acknowledged 20.04.06 settled in full out of court 28.4.06

RBS Kensington - Claim £532: acknowledged 24.04.06 settled in full out of court 11.05.06

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You shouldn't, in my humble opinion.

 

THEY wanted the statements, not you. You didn't request anything. Besides, surely they are charging you for information they already have!

 

Add the £5 to your claim.

I only mouth my opinion, please look elsewhere for sensible advice! :)

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...and write a snotty letter telling them that they can't 'sell' you something you haven't requested.

 

Tell them that by taking money from your account in this way is tantamount to theft, and while you have come to not expect anything less from them, that unless the amount is put straight back into the account you will report them for theft.

 

It's time to get tough back with these overbearing bullies.

 

They are, after all, just a bank.

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Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

 

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It sounds like the staff or managers just being lazy or not knowing the rules.

 

Branches can only see the last years worth of transactions on screen, any further back we have to order historic statements which can take up to 2 weeks to be produced and sent out. This should be logged on our concerns (complaints!) system and sent to the relevant department to investigate.

(Yes I work for a bank but am here to help! Please be nice to me! :))

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  • 12 years later...

This topic was closed on 03/07/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

RBS Uxbridge - Claim £317: acknowledged 20.04.06 settled in full out of court 28.4.06

RBS Kensington - Claim £532: acknowledged 24.04.06 settled in full out of court 11.05.06

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