Recently cancelled contract early with Orange after 14 years because of awful customr service, i.e. wrong bills, arrogant muppets on the phone, poor connections etc. Moved to Vodafone and within 10 days the same issues are surfacing. Porting a number has left me without a phone for 2 days, the 'porting team' say they are not interested, and talk to customer services, customer services are not interested so talk to the 'porting team'. Arrrgghhh!!!!!!! I am ready to send the phone back and they can stuff it, I am not prepared to face 2 years of this crap. Has anyone else had a similar issue? Do they get better? Should I stay or Should I go? Wish I had just bought phone and had monthly contract SIM.

Rant over...

I switched to Virgin because of the awful coverage that orange had at the time. They gave me a temporary number instantly while mine was ported, and I've had really good service from them. Sim only 30 day rolling contract as well. Very cool.

T-mobile for me have been excellent in every way

T-Mobile are very good as I understand it.

Same network as Virgin. But I have never been with T-Mobile so I can only speak as I find.

I've only heard good things about them though.

Yes, we are receiving reports of lots of problems with Vodaphone. Some of them very serious.

There is so much of it that it may be that Vodaphone have some structural problem. We seem to get the fewest complaints about O2. Certainly it seems that Vodaphone should be avoided. Orange too - but they have a French Consumer culture which is completely poisonous.

T-Mobile and Orange are now one and the same.. newly called everything everywhere...So I would guess that they will be going down the tubes very rapidly...Maybe I will just ditch Vodafone and try O2...All I want is a bit of civility and someone to take ownership of a problem... not too much to ask I feel.Cheers

Yes, we are receiving reports of lots of problems with Vodaphone. Some of them very serious.

 

There is so much of it that it may be that Vodaphone have some structural problem. We seem to get the fewest complaints about O2. Certainly it seems that Vodaphone should be avoided. Orange too - but they have a French Consumer culture which is completely poisonous.

T mobile rep over the phone told me that orange are re training the t mobile customer services in their manner of customer services if that makes sence. I said that after I said how polite and helpful they had been re an error on their part which was so quickly resolved and pleasantly and that I was horrified to find out they in fact were orange as well had a big run in with them. She said oh thats nice to hear, thankyou we do like to help or such like that and added how ornage were retraining them, I said it should be them who train orange!!!!!!!!!!!

I add I gathered from rep orange had not retrained her yet

So yes if t mobile let orange rule them re how they treat people, t mobile in this country is bound to go down hill, unless the reps take their training on board but decide to keep the polite common sence they seen to have as a company, we can only hope!!!!!!!!!

It is soon obvious to anyone questioning orange re an issue of customer service you are not happy with, or your word against theirs situations, that before they have even heard the full story the back goes up to attack mode. They seem to have forgoton the simple rules of be polite and the customer will probably respect and be patient through the process of resolution. When you ring and within seconds get the rep from hell and you know you are in the right in your opinion, why should you go out of your way as a customer to just give in as they seem to want, you in fact are likely to fight back more.

I of course have to say record all calls with orange to protect yorself.

But to summ up, orange is carp, vodafone at least does seem to have good rep on here most of the time helping, but it has to be said there are less complaints with 02 on most forums xx

if t-mobile go orange ,ill canx all 5 of my lines.

Orange are the worst ever. Iv'e been with 02 for about 3 years now and they are brill

If you use Virgin, you get to use the T-Mobile, and Orange networks, but only ever have any dealings with the Virgin customer services team. In my experience, they're brilliant. Easy to talk to and generally cheaper than most of the competition.

My whole organisation is on Virgin, and it costs us nothing to call each other, plus there is a way that you can get free 0800/0854 numbers. Great if you need to call your rip off bank while out and about.

Recently cancelled contract early with Orange after 14 years because of awful customr service, i.e. wrong bills, arrogant muppets on the phone, poor connections etc. Moved to Vodafone and within 10 days the same issues are surfacing. Porting a number has left me without a phone for 2 days, the 'porting team' say they are not interested, and talk to customer services, customer services are not interested so talk to the 'porting team'. Arrrgghhh!!!!!!! I am ready to send the phone back and they can stuff it, I am not prepared to face 2 years of this crap. Has anyone else had a similar issue? Do they get better? Should I stay or Should I go? Wish I had just bought phone and had monthly contract SIM.

Rant over...

Hi mylonite,

It's disappointing to read about your experience here but thanks for making us aware it as we'd certainly like to make sure that things get resolved for you.

Under normal circumstances a number transfer should be completed quicker than the two days you've stated being without service.

As such, and in order for us to get this looked into further, could you email the details in question by following the contact information in our pinned thread here http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems?

Once you've sent it you'll receive an automated reply with a reference number. To make sure it reaches us could you update the thread with this and we'll get back to you as soon as we can?

Kind regards,

Lee

Web Relations Team

Vodafone UK

OK, Lee, emailed on link provided (again) you should be able to pick up on the thread of issues, let me know if you need any more info, over to you guys to resolve this or my account is getting terminated on Monday.

cheers

Mylonite

Hi Mylonite,

Thanks for coming back to me.

Having checked our emails I'm afraid I've been unable to locate yours.

As such, could you update the thread with the reference number from our automated reply?

In the event you haven't received an automated reply I'll send you a PM with an alternative way of reaching us and once you have we'll do our best to get back to you as quickly as possible.

Best wishes,

Lee

Web Relations Team

Vodafone UK

tmobile i find are the worst of them all lol

I've personally only had issues Three, o2 and Tesco Mobile. All were resolved within 1 email to customer services.

3 had promised my partner to upgrade her 30 day sim only deal to a regular contract with new handset, so she visited store and they said it needed to be a totally new contract, they'd give her a new number and account number and she needed to cancel her sim only deal, then they'd port the number across. Now listening to this conversation, I knew that if my partner did this she'd lose her number that she's had for about 15 years, and they insisted in store that I was wrong. So I emailed a complaint, told them what I wanted as a solution (to not be held to the 30 day notice as they had lied) and if not to give me a DEADLOCK letter so I could escalate the complaint to the independent arbitrator. They emailed back and apologized, and told her that they would cover her final bill totally which worked out about £10 more than I'd asked for.

o2 and Tesco were a very similar story, was lied to at the point of sale, but then they put things right after I complained.

So, I guess what I'd conclude is there is bad and good in all. Knowing that to complain politely and assertively in writing yields good results (as people are not likely to "fob you off" in black and white) more than listening to sales staff (who after all are probably just after any commission they can get).

Well, after involvement of the web team Lee initially and followed up by Heidi, I am pleased to say ownership of the problem was taken and an apology received, so after a rocky beginning I can concede that Vodafone are not as bad as Orange, and perhaps this is the beginning of a long relationship. Many thanks to the vodafone web team and thanks to all you guys for your comments.

This is great news mylonite - thanks for returning to the thread with confirmation that this has been resolved for you.

Take care and if we can help with anything else in the future just let us know.

Lee

Web Relations Team

Vodafone UK

At least lee is good to his word, and vodafone I am sure can only go on improving by the more resolved threads on here than any other phone company, that should hopefully appear.

Orange are still as ever CARP:lol:

BOOOOO to orange.

Thanks for your kind words watchinginvestigation2011 - I continue to do my best to help as many people as possible.

Take care.

Lee

Web Relations Team

Vodafone UK

xx Pity you are not in the ceo office of orange lee, I might have got my issue resolved by now, wink wink xx

You seem to have common sence lacking by orange, hahahahaxx

Hi WI2011,

It is a shame to read about your experiences.

Hopefully our counterparts at Orange will get things sorted out soon for you.

Take care.

Lee

Web Relations Team

Vodafone UK