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    • Update 15th March the eviction notice period expired, and I paid my next month rent along with sending them the message discussed above. After a short while they just emailed me back this dry phrase "Thank you for your email." In two weeks' time I'm gonna need to pay the rent again, and I have such a feeling that shortly after that date the contracts will be exchanged and all the payments will be made.  Now my main concern is, if possible, not to end up paying rent after I move out.  
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    • The text on the N1SDT Claim Form 1.The claim is for breaching the terms and conditions set on private land. 2. The defendant's vehicle, NumberPlate, was identified in the Leeds Bradford Airport Roadways on the 28/07/2023 in breach of the advertised terms and conditions; namely Stopping in a zone where stopping is prohibited 3.At all material times the Defendant was the registered keeper and/or driver. 4. The terms and conditions upon  entering private land were clearly displayed at the entrance and in prominent locations 5. The sign was the offer and the act of entering private land was the acceptance of the offer hereby entering into a contract by conduct. 6.The signs specifically detail the terms and conditions and the consequences of failure to comply,  namely a parking charge notice will be issued, and the Defendant has failed to settle the outstanding liability. 7.The claimant seeks the recovery of the parking charge notice, contractual costs and interest.   This is what I am thinking of for the wording of my defence The Defendant contends that the particulars of claim are vague and are generic in nature which fails to comply with CPR 16.4. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 1. Paragraph 1 is denied. It is denied that the Defendant ever entered into a contract to breach any terms and conditions of the stated private land. 2. Paragraph 2 and 4 are denied. As held by the Upper Tax Tribunal in Vehicle Control Services Limited v HMRC [2012] UKUT 129 (TCC), any contract requires offer and acceptance. The Claimant was only contracted to provide car park management services and is not capable of entering into a contract with the Defendant on its own account, as the car park is owned by and the terms of entry set by the landowner. 3. It is admitted that Defendant is the recorded keeper of the vehicle. 4.  Paragraph 6 is denied the claimant has yet to evidence that their contract with the landowner supersedes  Leeds Bradford airport byelaws. Further it is denied that the Claimant’s signage is capable of creating a legally binding contract. 5. Paragraph 7 is denied, there are no contractual costs and interest cannot be accrued on a speculative charge.   I'm not sure whether point 4 is correct as I think this side road is not covered by byelaws? Any other suggestions/corrections would be appreciated.
    • Dear EVRi parcelnet LTD t/a evri   evri parcelnet isnt a thing also you say defendant's response which is a bit of a weird format.   Something like   Dear EVRi, Claim no xxxx In your defence you said you could not access tracking. Please see attached receipt and label Regards
    • Welcome to the Forum I have moved your topic to the appropriate forum  Residential and Commercial lettings/Freehold issues Please continue to post here.   Andy
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
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CCO Customer Compliance Officer! DWP


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Hi folks, I'm new.

Well about 10 days ago i received a letter from the JobCentre informing me i would receive a visit from the CCO.

 

Before arrival of the CCO to my home address i rang her up. She informed me a allegation of fraud had been made against me.

 

Having done nothing wrong, nothing to worry about. So done a bit more research before the main event and found out im allowed to record the interview which the CCO must accept.

 

On arrival i informed the CCO of my request to record the interview which she objected to and terminated the interview with a immediate effect!

 

Just wondered how i should play this now? Has she broken any rules regarding my basic human right to record a interview? She breached her employment contract? Any advice and suggestions would be muchly appreciated!

 

Thanks

Stan80

Edited by ErikaPNP
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You have the right to record anything in the privacy of your own home, and yes she does have to accept the recording.

 

She won't have broken her employment contract as her employment contract sets out the terms and conditions of her employment but not the job description in itself.

 

She has however breached policy, which states that requests to record an interview must be accepted.

A complaint will likely result in her receiving further training to ensure she is aware of the policy and complies with it. Continuous breaches would likely lead to her being disciplined.

 

I'd suggest raising it as a complaint, pointing out that chapter 4, paraghraph 15 of the Customer Compliance guidance states the following:

The customer may ask to record the interview. Requests to do so must be accepted. The same principles apply in Scotland.
and that she has not adhered to this.

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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You would mark it for the restricted attention of the Compliance Manager and address it to the local Jobcentre.

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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-UPDATE-

 

Send my complaint letter off yesterday to a (edit). Top dog in the area. Got proof of postage also.

 

Now today at 13.25hrs i received a phone call from a (edit) who was a CCO manager! She asked why i wanted the interview recorded? I stated that it was perfectly in my right to record it! She then clearly stated verbally over the phone that any of her CCO do not have to accept a customers request to interview them recorded! She had the CCO guidance in front of her. At this point she had me on the hop so i stated i had evidence to the contarary. Then either there was a line fault or she hung up on me. Typical! I have rearranged my appointment and (edit) will be interviewing me as the other CCO objects to been recorded!

 

What the hell is going on im confused! Are there new guidance rules out im not awear of as im sure they must have to accept a customer request to record interview!!!!

Edited by ErikaPNP
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The guidance that I have is in the CAG library. You can link to it here. Access the compliance zip file, open the comliance folder and open the word doc numbered 4, entitled 'undertaking the customer compliance interview'. It's paragraph 15 which is entitled 'Recording of Interviews'

 

If there has been an amendment to it, I'm not aware of it.

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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  • 2 weeks later...

UPDATE

 

Received a letter from the (edit) District Manager

 

He stated yes if a customer requests interview to be recorded if must be accepted however if the Customer Compliance Officer feels uncomfortable the request can be rejected and interview terminated.

 

So there i am doing a snotty letter back saying if she feels uncomfortable been recorded in someones home then she is unfit to do her job properly.

 

Also im getting a visit by the area CCO manager and another CCO on Wednesday. So two of them will be visiting me now. Which i object too so that will be documented in my letter and i will only let one of them in to my home.

 

Will keep you lot updated to progress. Oh i love a fight with authority. Makes me blood boil..

Edited by ErikaPNP
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There is nothing in the guidance which states that they can reject, terminate or reschedule if an official is uncomfortable. The exact wording states that requests must be accepted, there is no exclusion contained within the guidance which allows for what they are stating. I agree with you that if they are not prepared to accept and allow something which the guidance states they must accept, then they are not suitable for that particular role.

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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UPDATE

 

Received a letter from the (edit) District Manager

 

He stated yes if a customer requests interview to be recorded if must be accepted however if the Customer Compliance Officer feels uncomfortable the request can be rejected and interview terminated.

 

 

what a nonsensical letter does the manager not understand english? If something is a must it cant be rejected it is not a request. The sentence makes no sense it would be laughable if it wasn't serious. This person is a manager!!!

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I agree, they should be made to do it, they are plenty of people at work have to do what they might not like.

 

First issue what has that person got to hide? after all, nothing to worry about id giving truthful and correct information

Another issue is waste of pubic money :(

 

Now they want to send two people! a total joke.

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