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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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overdraft charges RBS. bank sent no statements


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Hii. I'm a Royal Bank of Scotland gold account holder. I left the uk in october 2009 (I informed my local branch and authorized a friend of mine to get full access to it while I'm away). I didn't leave an address where I was moving to as I had no one at the time. My friend informed them verbally in November 2009 of my new foreign address. As I had an overdraft on it to repay my remaining bills in the uk I didn't close it. Time passed by. Sometimes I deducted some money sometimes I transferred some. The last update I got from my friend regarding this matter was in november 2010. As I was under the impression my limit was 600 (it wasn't, it was 500 only. I admit this was my fault) and transferred eur 100 in january to my RBS account. I didn't pay to much attention to this matter. In May I transferred EUR 300 and was completely positive to get it cleared very soon. I asked my friend last week to contact the bank and ask for the correct limit she was told I was almost £800 in the red. I was shocked!!!! The bank argued with my friend and later on with me that I never informed them that I left the country otherwise they would have send me the statements!!! The funny thing is, in january 2011 I got my new debit card posted to me- to the foreign address. The address handwritten. I told them about this when I phoned them yesterday. The answer: yes, there was a "kind of mess up". But they insist on the total charge of more than £400 for march til may alone. Because they had no valid address of mine even they were able to send me the bloody card. Let alone the unreasonable amount, I'm so angry that they are arguing about the address issue. I know I have to clear the account in no time to get rid of it eventually. But is there any way to get the charges reimbursed? If I had known about the actual state of my account I would have reacted my quicker. Thanks a million in forehand

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