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    • Thank-you dx for your feedback. That is the reason I posted my opinion, because I am trying to learn more and this is one of the ways to learn, by posting my opinions and if I am incorrect then being advised of the reasons I am incorrect. I am not sure if you have educated me on the points in my post that would be incorrect. However, you are correct on one point, I shall refrain from posting on any other thread other than my own going forward and if you think my post here is unhelpful, misleading or in any other way inappropriate, then please do feel obliged to delete it but educate me on the reason why. To help my learning process, it would be helpful to know what I got wrong other than it goes against established advice considering the outcome of a recent court case on this topic that seemed to suggest it was dismissed due to an appeal not being made at the first stage. Thank-you.   EDIT:  Just to be clear, I am not intending to go against established advice by suggesting that appeals should ALWAYS be made, just my thoughts on the particular case of paying for parking and entering an incorrect VRN. Should this ever happen to me, I will make an appeal at the first stage to avoid any problems that may occur at a later stage. Although, any individual in a similar position should decide for themselves what they think is an appropriate course of action. Also, I continue to be grateful for any advice you give on my own particular case.  
    • you can have your humble opinion.... You are very new to all this private parking speculative invoice game you have very quickly taken it upon yourself to be all over this forum, now to the extent of moving away from your initial thread with your own issue that you knew little about handling to littering the forum and posting on numerous established and existing threads, where advice has already been given or a conclusion has already resulted, with your theories conclusions and observations which of course are very welcomed. BUT... in some instances, like this one...you dont quite match the advice that the forum and it's members have gathered over a very long consensual period given in a tried and trusted consistent mannered thoughtful approach. one could even call it forum hi-jacking and that is becoming somewhat worrying . dx
    • Yeah, sorry, that's what I meant .... I said DCBL because I was reading a few threads about them discontinuing claims and getting spanked in court! Meant  YOU  Highview !!!  🖕 The more I read this forum and the more I engage with it's incredible users, the more I learn and the more my knowledge expands. If my case gets to court, the Judge will dismiss it after I utter my first sentence, and you DCBL and Highview don't even know why .... OMG! .... So excited to get to court!
    • Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other! One other point to note, the more I read, the more I study, the more proficient I feel I am becoming in this area. Make no mistake DBCL if you are reading this, when I win in court, if I have the grounds to make any claims against you, such as breach of GDPR, I shall be doing so.
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East Anglia or North London - your meter readings may be reversed


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I work as a meter reader for Southern and cover the majority of Norfolk (exluding the Kings Lynn/Fens area and the south west of the county) and some of North Suffolk.

 

I would urge all people that live in the Eastern area and are supplied by Southern (or Atlantic, Marks & Spencer, or Ebico) and have a day and night meter to check whether their readings are billed the wrong way round or not. Please note the Eastern area covers Norfolk, Suffolk, Essex, Cambridgeshire, Bedfordshire, Hertfordshire, a small part of Buckinghamshire (I believe) and much of North (and North West) London.

 

The problem stems as follows:

 

Traditionally in the Eastern area rate 2 is the day rate and rate 1 is the night rate. (some day and night meters display only rate 1 and 2 on the digital display, rather than quoting normal and low). Now, Southern (being originally based in the South of England and parts of Scotland) traditionally do things the other way round: they term rate 1 as being the day rate and rate 2 as being the night rate.

 

If your day and night meter was fitted by Siemens (or some other contractor they have used) then rate 2 will be the day rate and rate 1 the night rate. There should be a card placed behind the meter if this is the case.

 

However, Southern started changing their own meters in the Eastern area at some point during 2010 (I don't know when exactly unfortunately). If your day and night meter was changed (or you moved from a single rate meter to a day and night meter) during 2010 or 2011 I would urge you all to check your bills. This is because Southern use rate 1 as being the day rate and rate 2 as being the night rate in the Eastern area.

If Southern have changed the meter, there should be a sticker placed on the meter board (ie: the wooden board on which the meter is attached), rather than a card placed behind the meter. THIS MEANS THAT RATE 1 IS THE DAY AND RATE 2 IS THE NIGHT.

 

Unfortunately, meter readers are not informed of the past readings on our handheld machines so unless we see the meter in front of our eyes (and even then this is not failproof) we cannot be sure which is the day and which is the night rate. If you leave a card out for the meter reader, you need to know which is the day and which is the night rate - otherwise you run the risk of being grossly over (or under) charged. Please bear the above in mind.

 

 

I anticipate that a lot of Southern customers that are on the day and night tariff, and live in the Eastern metering area, will encounter problems with their bills in future. They are quite likely to have their readings transposed.

 

This may also apply to other areas of the country too. However, I believe most other areas class rate 1 as the day rate ands rate 2 as tge night rate. Unfortunately, the Eastern area traditiionally does it the other way round. Norfolk has a saying of "we do things different". Well, it doesn't really help here!

 

In conclusion, what rate 1 and 2 stand for on your meter will be detrmined by who has fitted the meter. Please be aware of this and prevent future problems!

 

 

Site moderators - would it be possible to put this post on as a sticky on the site? I think this would be very useful!

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Thanks for this. Are you using your real name? I don't think that the companies would be too pleased about this - even if it is true

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Also, amzingly, I am sure that we had someone complaining exactly about this problam a few days ago.

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Also, amzingly, I am sure that we had someone complaining exactly about this problam a few days ago.

 

BF, is this the one you are thinking of.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?304165-Transposed-E7-meter-readings

 

Have popped a link to this revalation on the above thread :)

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Yes, it is my real name. There are only four other meter readers employed by Southern covering the same geographical area as me.

I was thinking that the thread would be useful to Southern as well as myself (I have brought it up to my manager at work) as it will mean hopefully that some customers are able to understand why they may be getting excessively high bills at an at an early stage - thus making it easier for Southern to resolve the issue when the customer contacts them.

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I've sent you a pm and also an email

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Reading this posting about Atlantic faulty billing reminded me of a slightly different experience regarding the actual (faulty) computation of the figurework on their bills when there was no confusion about the actual meter reading or number of units used.

 

Please see my separate post below headed "Atlantic gas & electric possible faulty billings software (not re night & day)"

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I had this problem with EON. Some years ago, they decided that the meters were the wrong way round and switched them over without doing a physical check. Then two years ago (2009) they swapped the meters back AND back billed me for the whole period (not allowed by their code of practice). While checking the meters I noticed that meters were very old (certified March 1986) and hence probably being used well past their legal life (typically 10 years)

 

I complained to the Energy Ombudsman pointing out that I felt that when meters are transposed this should not be done without a physical check and that I was concerned that the meters were being used past their certified life.

 

Re the transposition with out a physical check, the Energy Ombudsman felt that EON "could do this".

 

Re the age of the meters, initially I was told that EON's records showed that the meters were replaced May 1998. When I challenged this the replacement date changed to August 1997. But again I had irrefutable evidence that the meters were not replaced then.

 

I have given up on getting the Energy Ombudsman to do anything.

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Jeremy, this is interesting. Whos is the energy ombudsman? I haven't heard of this before

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They are supposed to resolve complaints from consumers about the energy companies. But is funded by the energy utilities. They relaunched in April this year but based on my experience they have a lot of work to do.

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Ta

Have you got a link to their website please

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