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    • The Notice to Hirer does not comply with the protection of Freedoms Act 2012 Schedule  4 . This is before I ask if Europarks have sent you a copy of the PCN they sent to Arval along with a copy of the hire agreement et. if they haven't done that either you are totally in the clear and have nothing to worry about and nothing to pay. The PCN they have sent you is supposed to be paid by you according to the Act within 21 days. The chucklebuts have stated 28 days which is the time that motorists have to pay. Such a basic and simple thing . The Act came out in 2012 and still they cannot get it right which is very good news for you. Sadly there is no point in telling them- they won't accept it because they lose their chance to make any money out of you. they are hoping that by writing to you demanding money plus sending in their  unregulated debt collectors and sixth rate solicitors that you might be so frightened as to pay them money so that you can sleep at night. Don't be surprised if some of their letters are done in coloured crayons-that's the sort of  level of people you will be dealing with. Makes great bedding for the rabbits though. Euro tend not to be that litigious but while you can safely ignore the debt collectors just keep an eye out for a possible Letter of Claim. They are pretty rare but musn't be ignored. Let us know so that you can send a suitably snotty letter to them showing that you are not afraid of them and are happy to go to Court as you like winning.  
    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

comet complaint - faulty laptop **resolved tnx to comet rep**


vas.28
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I am looking for a bit of advice.

 

I bought an acer laptop from Comet in Sept 2009 and after approximately 6 - 8 months i was getting barcodes on the screen and the battery wasnt lasting more than an hour, spoke to several people from Comet and took it back to store for them to send back to Acer, was never sent back but checked in store, laptop was only reset to factory settings and was told battery was fine.

 

In Feb 2011 the battery was completely dead and laptop was cutting out using the charger, after several emails and phone calls i was to send it back and if a manufacturing fault was found i was to recieve an exchanged laptop.

 

To cut a long story short the battery was found to be faulty and a refurbed one issued, the laptop has been back to their service centre 4 or 5 times and told no fault could be found. I think the fault is the socket on the laptop where the charger goes in to.

 

I went to consumer direct and trading standards and now Comet say the charger is faulty and have replaced that, i know its not the charger as i tested it on another Acer laptop to check before i sent it away.

 

Also today the laptop has been gone 4+ weeks and Comet told trading standards they have replaced the charger and tightened the socket into laptop JUST IN CASE IT WAS LOOSE AND CAUSING PROBLEMS.

 

Am basically banging my head against a brick wall, this has been going on since Feb and this time 4 weeks and i still dont have the laptop back.

 

Can anyone offer me any advice on what to do next.

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going by your description on the symptoms - i'd say you are correctthey have 28days to repsir each timei know you have - but cannot you politely suggest to them

they resolder the DC in socket!

 

p'haps you could ask comet if they will be prepared for you to get in inspected by an ind eng [which is what they should be making you do anyhow?]

and if it proves to be confirmed this is the problem - will they then fix it properly & refund the inspection fee [which is what should happen]

 

i'm suprised consumer direct have not pointed to this , as its how SOGA should work.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi thanks for your reply but think its way beyond that now, spoke to Comet again this morning and laptop has been away 4+ weeks and they keep saying its in transit but dont know where it is, think its time for court action.

 

Comet have replaced the charger which after 4 attempts they couldnt find the fault when in the previous job sheet they said there was no fault with the charger, i am finding they have lied to me on most occasions just to fob me off.

 

Whether its fixed or not i am disgusted in the way they treat customers.

 

Court action or national papers i think

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noy court action yet!

you need to put your claim in writing and get a response first.

 

You should list whats happened and ask for refund or replacement using the following terms from soga:

If you want to get a faulty item replaced or repaired

 

 

You have the right to get a faulty item replaced or repaired, if you're happy with this (or if it's too late to reject it). You can ask the retailer to do either, but they can normally choose to do whatever would be cheapest.

 

Under the Sale of Goods Act, the retailer must either repair or replace the goods 'within a reasonable time but without causing significant inconvenience'. If the seller doesn't do this, you are entitled to claim either:

 

  • reduction on the purchase price, or
  • your money back, minus an amount for the usage you've had of the goods (called 'recision').

If the retailer refuses to repair the goods, you may have the right to arrange for someone else to repair it, and then claim compensation from the retailer for the cost of doing this.

 

You have six years to make a claim for faulty goods in England, Wales and Northern Ireland; in Scotland you have five years.

 

The important bit about inconvenience etc.

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Hi thanks for replying, i have already put this in writing and sent it recorded delivery as advised by consumer direct and gave 14 days for response,that was on 4 April, Comet said send it back to them and if a manufacturing fault was found they would exchange the laptop.

 

It has since been back 4 or 5 times as they couldnt find a fault, when i told them i had videod the fault the last time it came back they now say its the charger when on the previous job comet specifically say there is no fault with the charger.

 

They have definately caused inconvenience 4+ weeks this time and 1-2 weeks every other time, its a joke they just dont listen.

 

I feel i have no other option

 

vik.x

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Hi spoke to comet again today and threatened them with local press if laptop doesnt appear in store tomorrow and lo and behold will be in store tomorrow.

 

Fixed? well we will see.

 

My question is who can advise me further regarding this fault which i believe isnt fixed properly, soliciter or trading standards?

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take it in to a reputable local specialist and get them to look at it and maybe get them to fix if necessary or get a report, but will cost tho.

but could get money back if they accept report and then fix.

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Guest Comet Response
I am looking for a bit of advice.

 

I bought an acer laptop from Comet in Sept 2009 and after approximately 6 - 8 months i was getting barcodes on the screen and the battery wasnt lasting more than an hour, spoke to several people from Comet and took it back to store for them to send back to Acer, was never sent back but checked in store, laptop was only reset to factory settings and was told battery was fine.

 

In Feb 2011 the battery was completely dead and laptop was cutting out using the charger, after several emails and phone calls i was to send it back and if a manufacturing fault was found i was to recieve an exchanged laptop.

 

To cut a long story short the battery was found to be faulty and a refurbed one issued, the laptop has been back to their service centre 4 or 5 times and told no fault could be found. I think the fault is the socket on the laptop where the charger goes in to.

 

I went to consumer direct and trading standards and now Comet say the charger is faulty and have replaced that, i know its not the charger as i tested it on another Acer laptop to check before i sent it away.

 

Also today the laptop has been gone 4+ weeks and Comet told trading standards they have replaced the charger and tightened the socket into laptop JUST IN CASE IT WAS LOOSE AND CAUSING PROBLEMS.

 

Am basically banging my head against a brick wall, this has been going on since Feb and this time 4 weeks and i still dont have the laptop back.

 

Can anyone offer me any advice on what to do next.

 

 

Hi vas.28

 

I was sorry to hear of the problems you have experienced.

 

Having looked into this matter, I have been advised that you were contacted today by a member of the directors team to resolve this matter. After further investigation, we have been able to confirm that you were originally offered an exchange in February should a fault be found. Please accept my sincere apologies that it has taken so long to confirm this and reach a resolution to your satisfaction.

 

There will be internal investigation in to what went wrong, so that we can prevent situations such as this occurring again.

 

Again, please accept our apologies for the inconvenience this has caused.

 

 

Chris from Comet

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Hi i did indeed get a new computer after months of haggling and stating my case.

 

I returned to comet store yesterday to find the laptop had been taken apart and soldered (as a precaitionary measure) it wasnt actually classed as a repair so i refused it until i had spoken to trading standards again.

 

I got home to recieve a phone call saying if i returned to store i would get an exchange.

 

I am so glad that comet finally came to their senses but the money it has cost me in phone calls, fuel and stress is unbelievable.

 

The staff in the Carlisle store were very helpful and couldnt be faulted but staff on the other end of the phone, especially the higher up you go arent as helpful.

 

But result in the end.

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i shall mark this as won

 

and thanks to the comet rep for getting it sorted.

 

dx

satieteam

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi dont think it had anything to do with the comet rep on this occasion, i refused the repair to laptop and got a phone call 30 mins later from directors team to say an exchange had been authorised.

Probably just sick of me, but doesnt matter got sorted in the end.

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  • 1 month later...

Hi

Welcome to The Consumer Action Group.

 

 

I am just letting you know that as you haven't had any replies to your post yet, it might be better if you post your message again in an appropriate sub-forum. You will get lots of help there.

 

Also take some time to read around the forum and get used to the layout. It is a big forum and takes a lot of getting used to.

 

 

Once you start to find your way, you will soon realise that it is fairly easy to get round and to get the help you need.

 

It can be bit confusing at first.

Please be advised that my time will be limited for the next few weeks.Thanks for your understanding.

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