Jump to content


  • Tweets

  • Posts

    • The Notice to Hirer does not comply with the protection of Freedoms Act 2012 Schedule  4 . This is before I ask if Europarks have sent you a copy of the PCN they sent to Arval along with a copy of the hire agreement et. if they haven't done that either you are totally in the clear and have nothing to worry about and nothing to pay. The PCN they have sent you is supposed to be paid by you according to the Act within 21 days. The chucklebuts have stated 28 days which is the time that motorists have to pay. Such a basic and simple thing . The Act came out in 2012 and still they cannot get it right which is very good news for you. Sadly there is no point in telling them- they won't accept it because they lose their chance to make any money out of you. they are hoping that by writing to you demanding money plus sending in their  unregulated debt collectors and sixth rate solicitors that you might be so frightened as to pay them money so that you can sleep at night. Don't be surprised if some of their letters are done in coloured crayons-that's the sort of  level of people you will be dealing with. Makes great bedding for the rabbits though. Euro tend not to be that litigious but while you can safely ignore the debt collectors just keep an eye out for a possible Letter of Claim. They are pretty rare but musn't be ignored. Let us know so that you can send a suitably snotty letter to them showing that you are not afraid of them and are happy to go to Court as you like winning.  
    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4069 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

I am having the same problem at the moment............

Just recieved a letter from travelodge stating they want £150 within 10 days

My problem is that I booked 3 rooms, 2 for friends and I have two £150 bills!

One in my name and one in their name

 

I am a non smoker, so wasnt smoking in my room.

I have no idea what happend in my friends rooms as i didnt stay in there.

 

anyone know what i can do for the £150 fine in my room?

Link to post
Share on other sites

  • Replies 77
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Posted Images

I am having the same problem at the moment............

Just recieved a letter from travelodge stating they want £150 within 10 days

My problem is that I booked 3 rooms, 2 for friends and I have two £150 bills!

One in my name and one in their name

 

I am a non smoker, so wasnt smoking in my room.

I have no idea what happend in my friends rooms as i didnt stay in there.

 

anyone know what i can do for the £150 fine in my room?

 

Welcome to CAG.

 

You will need to start your own thread.

 

Link to post
Share on other sites

Amazing....civil recovery for smoking in a room, where next. If it was me I would ignore it....I would love this to get to court and then stand up in front of a judge and state that I didn't smoke....what proof do they have that it was YOU, the only thing that connects you with this is that you paid for the room....what a joke !!....keep us posted.

Link to post
Share on other sites

The link works...its crs (2)

 

I agree with the above, it is very unllikely they would pursue this to court, firstly what is their proof ?. Secondly even if you did smoke, what exactly does the £150 cover ? (I very much doubt they employed a 'specialist' cleaner), I also doubt they turned anyone away because the room was unavailable, it sounmds like a nice lil earner for them though.

 

A simple letter back saying, you did not smoke, you did not breach their T & C's and that you shall charge them for any further correspondence is what i would recommend.

 

Andy

Link to post
Share on other sites

I was just reading the other thread on this from 1 year ago...it seems they charged the amount to the persons card, so be careful they don't decide to just take money from your account.....

Link to post
Share on other sites

I was just reading the other thread on this from 1 year ago...it seems they charged the amount to the persons card, so be careful they don't decide to just take money from your account.....

 

The OP should consider cancelling his card today to thwart any such attempt.

 

Being a non smoker would be easily provable to a judge too - GP's and anti smoking clinics have those machines that can tell by carbon dioxide in lungs or something.

 

I also wouldn't be surprised if it was a housemaid or other member of staff having a crafty one, and then blaming the OP to avoid getting caught.

 

Or maybe the company just randomly applies these smoking "fines" in their own little Speculative Invoicing scheme.

[sIGPIC][/sIGPIC]

Link to post
Share on other sites

CIVIL RECOVERY SOLUTIONS LIMITED

2ND FLOOR

145-157 ST JOHN STREET

LONDON

UNITED KINGDOM

EC1V 4PY

 

 

Registration Number: Z1819860

Date Registered: 01 July 2009 Registration Expires: 30 June 2011

 

Data Controller: CIVIL RECOVERY SOLUTIONS LIMITED

 

Address:

2 KING STREET

NOTTINGHAM

NG1 2AX

This register entry describes, in very general terms, the personal data being processed by:

CIVIL RECOVERY SOLUTIONS LIMITED

 

This register entry contains personal data held for 4 purpose(s)

Purpose 1

 

Staff Administration

Purpose Description:

Appointments or removals, pay, discipline, superannuation, work management or other personnel matters in relation to the staff of the data controller.

Data subjects are:

Staff including volunteers, agents, temporary and casual workers

Relatives, guardians and associates of the data subject

Data classes are:

Personal Details

Family, Lifestyle and Social Circumstances

Education and Training Details

Employment Details

Financial Details

Racial or Ethnic Origin

Religious or Other Beliefs Of A Similar Nature

Physical or Mental Health or Condition

Sources (S) and Disclosures (D)(1984 Act). Recipients (1998 Act):

Data subjects themselves

Relatives, guardians or other persons associated with the data subject

Current, past or prospective employers of the data subject

Education, training establishments and examining bodies

Suppliers, providers of goods or services

Financial organisations and advisers

Central Government

Employment and recruitment agencies

Transfers:

None outside the European Economic Area

Purpose 2

 

Debt Administration and Factoring

Purpose Description:

The tracing of consumer and commercial debtors and the collection on behalf of creditors. The purchasing of trade debts, including rentals and instalment credit payments, from business.

Data subjects are:

Customers and clients

Relatives, guardians and associates of the data subject

Data classes are:

Personal Details

Financial Details

Goods or Services Provided

Offences (Including Alleged Offences)

Sources (S) and Disclosures (D)(1984 Act). Recipients (1998 Act):

Data subjects themselves

Relatives, guardians or other persons associated with the data subject

Current, past or prospective employers of the data subject

Business associates and other professional advisers

Other companies in the same group as the data controller

Suppliers, providers of goods or services

Credit reference agencies

Debt collection and tracing agencies

Traders in personal data

Central Government

Courts / Tribunals

Transfers:

None outside the European Economic Area

Purpose 3

 

Advertising, Marketing & Public Relations

Purpose Description:

Advertising or marketing the business of the data controller, activity, goods or services and promoting public relations in connection with that business or activity, or those goods or services.

Data subjects are:

Customers and clients

Complainants, correspondents and enquirers

Advisers, consultants and other professional experts

Data classes are:

Personal Details

Family, Lifestyle and Social Circumstances

Goods or Services Provided

Sources (S) and Disclosures (D)(1984 Act). Recipients (1998 Act):

Data subjects themselves

Business associates and other professional advisers

Suppliers, providers of goods or services

Transfers:

None outside the European Economic Area

Purpose 4

 

Accounts & Records

Purpose Description:

Keeping accounts related to any business or other activity carried on by the data controller, or deciding whether to accept any person as a customer or supplier, or keeping records of purchases, sales or other transactions for the purpose of ensuring that the requisite payments and deliveries are made or services provided by him or to him in respect of those transactions, or for the purpose of making financial or management forecasts to assist him in the conduct of any such business or activity

Data subjects are:

Customers and clients

Suppliers

Complainants, correspondents and enquirers

Data classes are:

Personal Details

Financial Details

Goods or Services Provided

Sources (S) and Disclosures (D)(1984 Act). Recipients (1998 Act):

Business associates and other professional advisers

Employees and agents of the data controller

Other companies in the same group as the data controller

Suppliers, providers of goods or services

Financial organisations and advisers

Credit reference agencies

Debt collection and tracing agencies

Central Government

Transfers:

None outside the European Economic Area

Link to post
Share on other sites

The 0871 number is whats put me off phoning CRS to complain about it, I have phoned the hotel direct and they have said i need to deal with their civil recovery agent.

 

I have searched google for smoking fine travelodge and smoking charge travelodge and found quite a few other people that have had the same problem after staying at a travelodge hotel, so i definately wont be booking another travelodge again in a hurry!

 

Looks like i will have to phone their 0871 number on monday as was unable to find an alternative to 0871 288 3823 on saynoto0870.

 

so, you think i should contact OFT and trading standards?

 

thanks

Link to post
Share on other sites

Why do you have to phone? there is a perfectly good mail system, use that.

 

You should never phone anyone like this unless you can record the phone call. Anything said that is not legal or goes against you will be denied at a later date should you need to recount it. With a letter, you have a hard copy for use later if required.

Link to post
Share on other sites

The OP should write back and state that he is a non-smoker and ask for what evidence they have that he is responsible for any cleaning done to his room. As for the other guests, no doubt the hotel will have their details so why arn't they persuing them seperately? The OP cannot be expected to be responsible for their actions bheind closed doors just because he booked the room(s). I doubt if Thomas Cook would be liable for people smoking in hotel rooms booked via them.

 

Link to post
Share on other sites

  • 2 weeks later...

Hello everyone

 

I wrote back to CRS to explain that i dont smoke, my wife smokes, but smoked outside the front door of hotel.

I also said that i absolutly hate the smell of smoke, wife doesnt smoke in our house and wouldnt even think of smoking in hotel room.

 

I also said that i have no idea what went on in the other room i booked for a friend as i didnt stay in there, but friend said he didnt smoke.

 

 

I have received a letter back from CRS saying that have been in contact with travelodge who have said there was definatly smoking as the rooms smelt of smoke.

I am liable for both rooms as i booked them, even though only slept in one!

 

They said they are going to gain witness statements etc from staff to say there was a smell of smoke after we left.

 

Any idea what would happen in court? there was definatly no smoking in my room!

 

 

thanks for your help!

Link to post
Share on other sites

Hello...

 

Here is what the letter says now:

 

----------------------------------------------------------------------

 

We have discussed your correspindence with travelodge and as you were the booker of both the rooms you are liable for both claims.

 

Travelodge have confirmed that when the rooms were cleaned there was a strong smell of cigarette smoke in both rooms. In addition to this there was a plastic bag placed over the smoke detector in one of the rooms.

 

By your own admission your partner was smoking during the course of the night. The fact that your partner went outside to smoke is not proof that they did not smoke in the room at any stage during your stay. If this was true then room would not have smelt so strongly of smoke upon your departure.

 

Our clients staff will provide a witness statement confirming this if the matter progresses to court. They will also sign a statement of truth stating that the contents of their statements are accurate and true. Our clients staff have no reason to falisify such claims.

 

Travelodge's terms and conditions are clearly set out on line when you make a booking. These terms state at clause 5.5.4 "you must not smoke in any of our hotels or interfere with our fire detection system. If you do so, we will terminate your booking without refund and require you to leave the otel immediately. You authorise us to charge you any costs we incur if you smoke or cause famage in our hotel incuding costs for specialist cleaning (to make the room fit for sale as a non smoking environment and the cost of the room for any time period it is unusable..."

 

to succeed in a claim travelodge have to show that on the balance of probabillities you were smoking in the room, and based on the evidence provided by their staff they will be able to succeed in this.

 

We would like to help you resolve this claim as early as possible; payment can be made via our website (ukcrs.com/pay.php) at any time alternatively call 08712883823.

 

----------------------------------------------------------------------

 

Anyone help? i didnt smoke in my room!

Link to post
Share on other sites

Dear sirs....I am not able to supervise guests for 24 hours in other hotel rooms. I would suggest that this is completely unreasonable as neither myself or my wife smoked in the hotel. I suggest that the matter taken to court where my solicitor will fight this vigorously and claim all associated costs.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...