hey All,

I sent my DPA request to the BOS on the 14th March and have received a reply today from them:

Dear Mr Bathgate

We can provide the information requested but to do so there is a £5 statement charge.

Statements will then be provided for the last 6 years.

please provide the authority to debit your account or forward a cheque.

No action will be taken until we receive this.

The majority of transactions on your account are automated and all application of charges is automated.

The only manual intervention around charges would be when a refund is made.

Therefore if you require any further information please contact us.

etc

etc

MMM The bold bit is very interesting!!! Would you guys like a scan of the letter?

But what was included was a printout from the system, about 9 pages long with all the details of my account, card limits, cheques book etc, then some details of charges, the more detail about the account, then more charges, then info about after the merge with Halifax. but it doesn't contain all the charges as I know for a fact that they applied nearly £2000 in charges to the account.

I'll send off my £5, but its curious looking at other peoples replies saying they had to pay nothing etc. Must depend on how good a customer you were!!!

ta for now

Tom

not sure if the wording in the request is relevant, I did not ask for statements but for a complete list of transactions and charges on my account since .......date 2001.

What I received is a set of computer print offs, that thoughtfully group all the charges for each month into one section, and, for the period prior to the Bank of Scotland accounts being transferred onto the Halifax system, photocopies of statements.

No mention of any payment for these, I will see on my next statement to see if they have taken any, I haven't authorised one.

You've got a very good piece of evidence there!

I am sure Bookworm would like a copy of that letter. Maybe you could PM Bookworm and see?

Thanks, Rivendale.

As a note to everyone, if you have letters from banks that show anything in the lines of admitting penalty charges, automated systems, that kind of thing, please do send them. If you're not sure, send them anyway.

What I would ask you NOT to send is your own letters to the banks. Most of them will be a variation on our templates, and they do not at this stage help establish an argument against them.

The address to send them is:

[email protected]

Thanks in advance, please pass the word around.

This topic was closed on 03/07/19.

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